If you're experiencing technical problems with the game, please send us at help@darkcrystalgames.com your problem description and following files:

1) Saves folder
2) Player.log

They can be found in C:\Users\Username\AppData\LocalLow\DarkCrystalGames\Encased where Username is the name of your account in Windows.

If these folders are hidden for you, you can use this guide from Microsoft: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

There’s also an in-game option to send a bug report or a suggestion to the developers: just click the button in the corner of the screen, describe the problem, and the system will automatically send us a screenshot and your text, adding your computer stats to the message (in certain situations this will help to diagnose the cause of the bug).

Also, you can contact with developers via our Discord server: https://discord.gg/CKhDFqP