Posted February 16, 2014
Greetings. I'll keep this short.
Two days ago I purchased Dungeon Keeper 2 for $1.68, while it was on sale. Unfortunately, while it was being processed, I got an error stating that the transaction could not be completed. Upon reviewing my transaction history, however, $1.68 was indeed removed from my account.
I put in a support ticket explaining the situation, however more than 48 hours have now passed, and I'm starting to grow a tad impatient.
I'm not asking for a refund, only for the game I purchased to be added to my account.
This is the transaction log:
Point of Sale - Visa Debit INTL VISA DEB RETAIL PURCHASE GOG.com Digital 404513281164 00000000001.49 USD @ 1.127517
A screenshot of the transaction log has also been included. Cropped, of course, so that no personal information can be seen.
Two days ago I purchased Dungeon Keeper 2 for $1.68, while it was on sale. Unfortunately, while it was being processed, I got an error stating that the transaction could not be completed. Upon reviewing my transaction history, however, $1.68 was indeed removed from my account.
I put in a support ticket explaining the situation, however more than 48 hours have now passed, and I'm starting to grow a tad impatient.
I'm not asking for a refund, only for the game I purchased to be added to my account.
This is the transaction log:
Point of Sale - Visa Debit INTL VISA DEB RETAIL PURCHASE GOG.com Digital 404513281164 00000000001.49 USD @ 1.127517
A screenshot of the transaction log has also been included. Cropped, of course, so that no personal information can be seen.
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