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Don't StarveUpdater version 22 asking for my Reign of Giants Product key.(19 posts)(19 posts)
(19 posts)
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Posted May 25, 2014
Dear GOG,

As per the above, a Product key was supplied for the original Don't Starve (on our bookshelf page) allowing us to use the Klei Auto-Updater if we wished to get the latest updates asap. However after the Updater automatically updated itself to version 22 it now asks for the Reign of Giants Product key - which hasn't been supplied by GOG.

Do we now have to wait on the good graces of GOG to allow updates to the DLC or are we entitled to a Product key as per the original game?

Regards,

Tony,
Posted May 25, 2014
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t0nedude: ... However after the Updater automatically updated itself to version 22 it now asks for the Reign of Giants Product key ...
Have you already tried the key of the original game from your shelf?
Posted May 25, 2014
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t0nedude: ... However after the Updater automatically updated itself to version 22 it now asks for the Reign of Giants Product key ...
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DeMignon: Have you already tried the key of the original game from your shelf?
Yes I have, it comes up with 'Invalid Key'
Posted May 25, 2014
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t0nedude: Yes I have, it comes up with 'Invalid Key'
:-/
I'd contact support to look into this and please keep us posted.
Post edited May 25, 2014 by DeMignon
Posted May 25, 2014
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t0nedude: Yes I have, it comes up with 'Invalid Key'
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DeMignon: :-/
I'd contact support to look into this and please keep us posted.
Submitted to Support, will let you know the outcome.

Cheers,

Tony.
Posted May 26, 2014
Same thing happened to me today :S
Posted May 27, 2014
Same problem here. I entered a RoG key I got from the Humble Store and it worked, but that's obviously not an acceptable solution.
Posted May 27, 2014
I have the same problem. I also tried the key that came with Don't Starve which of course came up as invalid. All I can do is wait for a response to the email I sent support 2 days ago.
Posted May 27, 2014
Klei said it will be resolved today or tomorrow morning
Posted May 28, 2014
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DeathDiciple: Klei said it will be resolved today or tomorrow morning
Resolved! I have a reply from GOG Support:

Hello

The key for the DLC is not available from your account, next to the key for the base game:
https://secure.gog.com/account/games#open=dont+starve
Sorry for the inconvenience.

Regards
Genoan

GOG.com Support
============================

And checking my bookshelf - a Product Key has mysteriously appeared for RoG below my base game key.

Checked it and the updater now works....

Cheers GOG!

Tony.
Posted May 28, 2014
Got my response from support too. The key is now on my account and the game is updating.

Thanks GOG!
Posted May 28, 2014
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t0nedude: Resolved! I have a reply from GOG Support:
The key for the DLC is not available from your account, next to the key for the base game:
...
Thanks for the heads-up t0nedude!
Posted May 28, 2014
My key appears in shelf now .
Posted June 13, 2014
I also bought both Don't Starve and the DLC today and my DLC key/shelf is not showing. I only have 1 key and its for the main game. I submitted a support ticket but no reply so far =[
Posted June 13, 2014
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ZeroOmegaZX: I also bought both Don't Starve and the DLC today and my DLC key/shelf is not showing. I only have 1 key and its for the main game. I submitted a support ticket but no reply so far =[
I'm sure support will be able to clarify this.
Meanwhile you could try refreshing your account by logging in and clicking this link:
https://secure.gog.com/account/refresh/
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Don't StarveUpdater version 22 asking for my Reign of Giants Product key.(19 posts)(19 posts)
(19 posts)