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Today, GoG Galaxy annouced am update to Crusader: No Regret (German version update)
It started to update but got a message (Instalation failed). Tried many "Verify/Repair" but they allwyas go to "Instalation Failed". After that, i tried a complete uninstall. But now, i don´t even manage to start instalation giving athe same message "Instalation Failed"

What´s happening? This situation hapened before with Day f Tentacle Remastered. Exacly the same error.

I don´t even botter to create a ticket, just to recieve a CTRL+C, CTRL+V answer from you guys. (Yes, for every ticket i created with GOG i recieved the SAME answer. NICE!)

Using Galaxy 1.1.8 Beta in here.
Please fix this ASAP GOG. This is turning a ridiculous issue.
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flaviossa: Today, GoG Galaxy annouced am update to Crusader: No Regret (German version update)
It started to update but got a message (Instalation failed). Tried many "Verify/Repair" but they allwyas go to "Instalation Failed". After that, i tried a complete uninstall. But now, i don´t even manage to start instalation giving athe same message "Instalation Failed"

What´s happening? This situation hapened before with Day f Tentacle Remastered. Exacly the same error.

I don´t even botter to create a ticket, just to recieve a CTRL+C, CTRL+V answer from you guys. (Yes, for every ticket i created with GOG i recieved the SAME answer. NICE!)

Using Galaxy 1.1.8 Beta in here.
Please fix this ASAP GOG. This is turning a ridiculous issue.
Hi,

Please back up your saves, open the directory where you have Crusader: No Regret installed, and run the unins000.exe file in there (it's the uninstaller for the game, nothing more :) ).

Once you have uninstalled the game, remove the directory, close Galaxy, restart it and then install Crusader: No Regret via Galaxy and you should be good to go.

Let me know if this helps :)
Have tried this, game is still broken :(
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rkaycom: Have tried this, game is still broken :(
If that's the case, please file a Mantis bug report: http://mantis.gog.com/my_view_page.php and please make sure to include your galaxy logs when doing so :)
Nope. Did that (unins000.exe), the same error. Instalation failed. Picture attached.
The exactly same thing hapened to Day of Tentacle Remastered. In that case the issue went away by itself (Probably the GOG instalation staff did something to deal with it). Please, ask them for this issue with DOT and what to do with the same issue in REGRET.

What´s next?
Attachments:
regret.jpg (289 Kb)
Post edited April 20, 2016 by flaviossa
Interesting that i just had another update from other game "PRIVATEER - THE DARKENING" and the update went perfectly well.

This issue appears to affect only some games.
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flaviossa: Nope. Did that (unins000.exe), the same error. Instalation failed. Picture attached.
The exactly same thing hapened to Day of Tentacle Remastered. In that case the issue went away by itself (Probably the GOG instalation staff did something to deal with it). Please, ask them for this issue with DOT and what to do with the same issue in REGRET.

What´s next?
Please file a bug report into our Mantis bug tracker :) I put up a link to Mantis a couple of posts above :) You can use your GOG account to file a bug so you don't need to make another account or anything :)
Same here.
After the installation in Galaxy: "Installation defekt". But I can start the game in german direct from the Harddisc.
For info, i tried to install the game in my notebook thru Gog GALAXY (A different machine) and the error message was there too. Soo, definetely, it´s an error in GOG´s side, not in user side.
Is there any update on when this issue might be resolved? I have the same problem. The game updated and "broke" my installation according to Galaxy.

Note: The game itself launches when I use the "Launch Crusader No Regret" shortcut in the installation folder, so the installation is not broken. It is only Galaxy that thinks the installation is broken.
Exactly that. Something wrong with Galaxy interface with the game itself.
Mantis created: http://mantis.gog.com/view.php?id=4022
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flaviossa: Mantis created: http://mantis.gog.com/view.php?id=4022
Please attach your Galaxy logs to that bug report :)

Logs location:
On Windows Vista or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Windows XP: C:\Documents and Settings\All Users\GOG.com\Galaxy\Logs
On MacOSX: /Users/Shared/GOG.com/Galaxy/Logs
Just did that! Thanks!
Noticed something in the log after your message:

"2016-04-21 12:54:02 [galaxy_client][Information][tid:10]: Loading minimanifest H:\Jogos\GOG\Games\Crusader No Regret\goggame-1207658982.info
2016-04-21 12:54:02 [galaxy_client][Error][tid:10]: MiniManifest Contents for product '1207658982' at path 'H:\Jogos\GOG\Games\Crusader No Regret' is invalid: Primary Play Task is invalid;
2016-04-21 12:54:02 [galaxy_client][Error][tid:10]: UpdateProductTask cannot read mini-manifest for product 1207658982. Product is corrupt
2016-04-21 12:54:02 [galaxy_client][Information][tid:10]: Changing state of product 1207658982 from Updating unplayable to Broken "
I get the same problem. But I tried running the game after the failed installation. And it seems to be working correctly even though it says the installation failed. So it seems to be a problem of reporting rather than actual installation failure.