Posted April 03, 2018
hello,
just a little warning for mac players of enemy within, you need a mac compatible with metal. You will find a screenshot of the error message attached.
a little explanation here :
https://support.apple.com/en-us/ht205073
My macbook pro from 2011 couldn't run the game, and GOG offered me only wallet refund (no cash refund possible because I already downloaded the game..)
you will find my conversation with gog support below.
hope it helps
---
jano31coa saturday à 10:36
Hello,
I have a mac book pro 2011 and the game doesn't work on my computer.. how to get a refund please ?
regards,
Jean
Capture d’écran 2018-03-31 à 10.34.14.png (900 Ko)
MacBook Pro.spx (4 Mo)
---
Virgile sunday à 21:07
Salutations !
Since you have already made an attempt to download content for that game, we're unable to offer you a cash refund, however we can make a one-time exception converting this purchase into GOG Wallet funds.
You can use this Wallet funds towards any future purchase on our service. Please let me know if that is satisfactory for you?
Best regards,
Virgile
GOG.COM Support
---
jano31coa today à 10:19
hello,
it's ok i'll keep the game i will play it on my windows desktop computer. But I am really disappointed I couldn't play it with my mac laptop on my trip this weekend. I will put a warning message on the forum for mac users.
Thanks for your help and have a good day.
Jean
just a little warning for mac players of enemy within, you need a mac compatible with metal. You will find a screenshot of the error message attached.
a little explanation here :
https://support.apple.com/en-us/ht205073
My macbook pro from 2011 couldn't run the game, and GOG offered me only wallet refund (no cash refund possible because I already downloaded the game..)
you will find my conversation with gog support below.
hope it helps
---
jano31coa saturday à 10:36
Hello,
I have a mac book pro 2011 and the game doesn't work on my computer.. how to get a refund please ?
regards,
Jean
Capture d’écran 2018-03-31 à 10.34.14.png (900 Ko)
MacBook Pro.spx (4 Mo)
---
Virgile sunday à 21:07
Salutations !
Since you have already made an attempt to download content for that game, we're unable to offer you a cash refund, however we can make a one-time exception converting this purchase into GOG Wallet funds.
You can use this Wallet funds towards any future purchase on our service. Please let me know if that is satisfactory for you?
Best regards,
Virgile
GOG.COM Support
---
jano31coa today à 10:19
hello,
it's ok i'll keep the game i will play it on my windows desktop computer. But I am really disappointed I couldn't play it with my mac laptop on my trip this weekend. I will put a warning message on the forum for mac users.
Thanks for your help and have a good day.
Jean