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I just purchased the game for my partner but we can't get it to working.

We're getting a black screen after the initial splash screens. The game doesn't crash, just stays there indefinitely.
Putting the game in windowed mode or disabling fullscreen optimization does nothing to help.

We're running it on a Win 10 x64 machine. It seems like a really common issue with little solutions online beyond some dodgy "patch" floating around.

Seems like, in our case, Galaxy 2.0 just....randomly lost half the game and needed to download the other half. After letting it download the rest of it and reinstalling it works.
Post edited December 08, 2020 by Balduranne
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To fix the black screen at launch issue, go to the directory and find APlagueTaleInnocence_x64.exe

Right click > Properties > Compatibility > Disable fullscreen optimizations