Customer Support Representative - German (part-time)
Customer Support
Our helpful Support team is looking for a part-time, or full-time, employee who knows German fluently, and would boost our ability to help our customers as quickly and efficiently as possible. It’s a great opportunity for someone who is just at the beginning of their professional journey, wants to work in a friendly team of fellow gamers, and learn how to care for customer relations through support and social media.
Responsibilities:
- Providing relevant and courteous customer service - primarily in German, but also in English, when needed - in line with our high standards and guidelines, which we developed and improved over the years. Currently we only offer text-based support via e-mail.
- Investigating and attempting to recreate potential issues, as well as reporting any concerns and findings.
- Being responsible for German translations of newsposts, newsletters and other types of content to the local language.
Job Requirements:
- Excellent (C1 or native-like) knowledge of German, especially in writing.
- Very good (B2-C1) knowledge of English.
- Willingness to help others, and being slightly detached yourself, are both a must - otherwise, if you take the occasional user complaints too personally, you might not enjoy your job.
- Past experience in Customer Service would be a plus.
- Great communication skills and a positive attitude.
- You should be a gamer yourself, and past experience in solving game-related technical issues would be a huge plus.
- Ability to occasionally work during special events would be a plus but is not required.
What we offer:
- Possibility to expand your career in an international and extremely creative environment.
- Unique opportunity to enter a booming industry and to influence the future of gaming.
- Hybrid model of work with a possibility to have an office-first, remote-first or fully remote structure depending on your role’s responsibilities & requirements.
- Access to a health care and sports activities package, including free psychologist appointments.
- Possibility to take paid Menstrual Leave for all menstruating employees.
- Active employee networks for LGBTQIA+ employees, women of GOG and parents.
- Frequent social activities, free fruits/coffee/tea, an in-house cantina, and other goodies are a standard.
- An in-house gym, open 24/7, available exclusively for our employees.
- Free access to all games from the GOG catalog, including The Witcher franchise and Cyberpunk 2077.
- Gamer’s paradise where you will be surrounded by games - living & breathing them!
- Dog-friendly environment - yes, you can bring your four-legged friend to work!
If you think you’ve got what it takes, please submit your CV (in English) below.
ABOUT GOG
GOG is a digital distribution platform to build and play your PC collection of all-time classics and modern hits. With our gamers-first approach and respecting your need for ownership, we’re here to make games last forever. Learn more »
No openings for you?
DROP US YOUR CV
is hiring!