Frequently asked questions
1. Notice: Internet Explorer support and Compatibility View
As of January 2013, only Internet Explorer 9 and newer are supported on our site. We strongly suggest using other browsers, like Chrome
, especially if you are using Windows XP.
The website should remain functional on Internet Explorer 8, however some visual differences may occur.
If you experience any usability issues in Internet Explorer 8 or above, make sure that Compatibility View is disabled. If you see this icon:
, next to the address field, make sure it is not highlighted.
2. What is GOG.com about and what are its features?
GOG.com is the new games-on-demand platform serving fantastic computer games at kick-ass prices. And no, it's not “just a store” - it's the site that's all about the greatest games ever and the people who play them. We've got critically acclaimed games for just $5.99 and $9.99, tons of free downloadable content and exclusive add-ons, no DRMs or intrusive copy protection and full compatibility with Windows XP & Vista. Most of our games are compatible with Windows 7 as well, and many work natively on Mac OS X 10.6 and above - it's all right there on every product page. And that's only the tip of the iceberg, as you may have noticed on our cool new splash screen on the main page.
3. Is GOG.com available in [enter-country-here]?
GOG.com available to everyone, everywhere and at any time (well “any time” minus any scheduled maintenance ;).
4. Do I need a user account?
A lot of nice functionality is available to registered users as well as guests. Without an account you can rate games, add comments and even post on the forums. So what's the point of creating a user account? First and foremost to purchase and download games: because your purchased games are linked with your account, you can re-download them whenever and wherever you need. You'll also have more privileges on the forums (creating topics, rating posts), access to our after-sales support, the option to post your reviews on the website and much, much more (and one more “much” for the things that are yet to come:).
5. So what's with this DRM thing?
DRM or Digital Rights Management is a kind of copy protection technology used by many companies to limit the usage of digital media. Although designed to stop pirates from creating illegal copies, in reality the only people who are hurt are the legitimate consumers, stripped of their fair use rights, such as the ability to make backup copies. We believe that a DRM-free world would be a better place and that's why you won't find any DRMs or other intrusive copy protection in games available at GOG.com.
6. How do I create a user account?
Just click “Account login” in the menu bar, then click “Sign up for GOG.com”, enter all the necessary information (double-check if necessary!) and click “Create my Account”. Account creation is a very simple, one step process - we're sure you will do fine :).
7. Am I logged in or not? And how can I logout?
When you're logged in, you will see a miniature of your avatar in the menu, next to the “My account” option. When you're NOT logged in, you will see the “Account login” option in the menu instead. To log out, click “My account” in the menu and then select “logout”.
8. What's the best web browser for viewing GOG.com?
We do whatever we can to provide the best experience under Firefox
and even Internet Explorer
;). As long as you use the latest version, you shouldn't see any real difference. And if you really want a recommendation, we'd say Firefox or Chrome. If you wish to use Internet Explorer, it must be version 9 or newer, and you should make sure that "Compatibility View" is disabled (details can be found in paragraph #1)
9. I'm having problems using GOG.com in my browser. What can I do?
First make sure you're using the latest available version of Firefox, Chrome, Safari, Opera or Internet Explorer. This excludes betas and so-called nightly builds that might have bugs. If the problem persists, contact us via the "General / Website questions"
contact form. Please include as many details as possible about your browser, system and the problems you encountered. Screenshots are very welcome.
10. How do I cancel my GOG.com account?
We have no idea why you'd want to do that, but if you will ever want to cancel your GOG.com user account, please contact us via the "General / Website questions"
contact form. After verifying you are the owner of the account in question and confirming that you want your account to be permanently deleted, our support rep will delete the account for you.
Please remember that without an account, you won't be able to re-download your purchased games as well as any additional content available, including updates and patches. Also, we don't store your payment information and, if you don't want to receive newsletters from us, you can always unsubscribe via your My Account -> Account & Settings page.
Most importantly, account deletion is permanent. It won't be possible to “recreate” the deleted account later, if you change your mind.