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Frequently asked questions
1. Notice: Internet Explorer support and Compatibility View
As of January 2013, only Internet Explorer 9 and newer are supported on our site. We strongly suggest using other browsers, like Chrome or Firefox, especially if you are using Windows XP.
The website should remain functional on Internet Explorer 8, however some visual differences may occur.
If you experience any usability issues in Internet Explorer 8 or above, make sure that Compatibility View is disabled. If you see this icon: , next to the address field, make sure it is not highlighted.
2. Do I need a user account?
Most of our site's functionalities - especially purchasing and downloading games - requires having, and being logged onto, a user account.Without a user account, you will only be able to view the site - like the product pages, forums and news articles - but will effectively be unable to make any actions until you log in.
3. How do I create a user account?
Just click “Sign up” in the top menu bar, enter all the necessary information (double-check if necessary!) and click “Sign up now”. Account creation is a very simple, one step process - we're sure you will do fine :).
4. Am I logged in or not? And how can I logout?
When you're logged in, you will see the "Account" button on the top menu. When you're NOT logged in, you will see the “Sign up” and "Log in" buttons instead. To log out,put your cursor on top of the "Account" button then select “Logout” from the drop-down menu.
5. What's the best web browser for viewing GOG.com?
We do whatever we can to provide the best experience under Firefox, Chrome, Safari, Opera and even Internet Explorer ;). As long as you use the latest version, you shouldn't see any real difference. And if you really want a recommendation, we'd say Firefox or Chrome. If you wish to use Internet Explorer, it must be version 9 or newer, and you should make sure that "Compatibility View" is disabled (details can be found in paragraph #1)
6. I'm having problems using GOG.com in my browser. What can I do?
First make sure you're using the latest available version of Firefox, Chrome, Safari, Opera or Internet Explorer. This excludes betas and so-called nightly builds that might have bugs. If the problem persists, contact us via the "General / Website questions" contact form. Please include as many details as possible about your browser, system and the problems you encountered. Screenshots are very welcome.
7. How do I cancel my GOG.com account?
We have no idea why you'd want to do that, but if you will ever want to cancel your GOG.com user account, please contact us via the "General / Website questions" contact form. After verifying you are the owner of the account in question and confirming that you want your account to be permanently deleted, our support rep will mark your account for deletion. From this moment on, the account will be inaccessible, and after 30 days it will be irreversibly wiped from our database.Please remember that without an account, you won't be able to re-download your purchased games as well as any additional content available, including updates and patches. Also, we don't store your payment information and, if you don't want to receive newsletters from us, you can always unsubscribe via your My Account -> Account & Settings page.Most importantly, following the 30-day "grace period," account deletion is permanent. It won't be possible to “recreate” the deleted account later, if you change your mind.
Hottest questions
  • Who are you guys? First of all we are all gamers here at GOG.com just like you.
  • What payment methods do you accept? We accept Visa, Mastercard, AmEx cards, PayPal and paysafecard.
  • What does it mean that games on GOG.com are DRM-free? It basically means that you actually own the games bought at GOG.com. Once you download a game, you can install it on any computer and re-download it whenever you want, as many times as you need.