Frequently asked questions
1. What payment methods do you accept?
Currently we can accept payments using Visa, MasterCard and American Express cards, Paysafecard and PayPal.
All our prices are in USD.
Please be aware that PayPal's services for sending and receiving funds may vary, depending on your country. For more information click here
2. What is Paysafecard?
Paysafecard is a prepaid online payment method which is distributed in physical form, either as a paper voucher or a card. It contains a unique 16-digit code. Basically, it allows you to make a purchase on the Internet if you do not have a credit card or a PayPal account. All you need to do is to buy your Paysafecard in one of thousands of physical locations, and then use the code to purchase something on our website.
3. If I use Paysafecard, what happens if the currency on my card is not USD?
The currency is converted based on paysafecard's exchange rates, which can be checked via their online calculator. Please note that paysafecard will apply a conversion fee depending on the currency you are using. For more information, please check their website
4. I've received a payment processing error. What now?
If you've received a payment processing error don't worry, you won't be billed. You can try entering your payment details again by clicking the “Retry payment” button. Just please double-check your security code and card expiration date before clicking “Process my order now”.
If the problem happens again, contact our Support team via the "My orders and payments"
contact form. Please include as much information as possible, including steps that you've taken so far and any errors received, but DO NOT include your card number or security code!
5. What are promo and gift codes? How do I redeem them?
Promo codes are special “coupons" that can be exchanged for either one, or many free games - depending on the code. They are typically provided via contests or promotional emails, so stay tuned, visit GOG.com often and maybe you'll score a code or two ;).
Gift codes can be purchased by selecting the "Select to gift this order" option, during checkout. You can either send it directly to the recipient, in a GOG-made e-mail, or send it to yourself, and then forward or PM it to someone. If the gift recipient already owns some of the games within the gift, these games will remain in that gift, and can later on be redeemed by someone else. Otherwise, all games not currently owned by the recipient will be automatically added to their account.
To redeem either of these codes, go here
6. My promo code doesn't work. Help!
First, please double-check if you've entered the promo code correctly – try to copy and paste it directly into the browser. Also, most codes can be redeemed only once and only for a given time before they expire. If the code has been redeemed earlier or it has expired, you will receive an appropriate error message. Last but not least, keep in mind that once the code has been used, you cannot “reactivate” it, even if you cancel the order in question.
Still, if you have no idea why you cannot redeem your code, contact our Support team via the "My orders and payments"
contact form. Please include as much information as possible, including the code that you're trying to redeem, where you got the code from and the contents of the error message.
7. What are your prices in different countries?
Generally, GOG.com charges the same price for a game everywhere in the world. Some new games in our catalog may have different prices based on where you are physically located in the world, though. In such cases, we will charge you the regional price's equivalent in USD, but we're moving towards offering local currencies in the near future. For these games, depending on where you live, you may find that you're asked to pay a different amount than people in other regions do.However, we offer store credit to make up for the price difference, by giving you free $5.99 and $9.99 redeemable codes if you purchase a game where your regional price is higher than the US one. We will strive to make more convenient store credit options available in the future.Regional pricing is something that is undertaken at the request of the company for whom we are selling the game, but we do our best to go the extra mile and make it right for everyone.Our company is based in Europe and the VAT/Taxes are all included in the game's prices. This means that GOG.com will always charge you the exact order total visible at checkout.With our location in mind, please remember that we have no control over your bank's additional international card transaction fees (where applicable). Some banks don't charge their customers extra and some do, but there are two ways of avoiding the possibility of extra fees. One is using funds already present on your PayPal account to buy games (instead of using a card through PayPal). The other is using paysafecard (for details, scroll up to paragraph 2).
8. What about VAT / sales tax?
All the prices shown on our page are inclusive of value added tax (VAT) and sales tax. So it's always the exact order total visible at checkout - no additional costs!