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Currently we can accept payments using Visa and MasterCard cards and PayPal.
All our prices are in USD.Please be aware that PayPal's services for sending and receiving funds may vary, depending on your country. For more information click here.
2. I've received a payment processing error. What now?
If you've received a payment processing error don't worry, you won't be billed. You can try entering your payment details again by clicking the “Retry payment” button. Just please double-check your security code and card expiration date before clicking “Process my order now”.If the problem happens again, contact our Support team via the "My orders and payments" contact form. Please include as much information as possible, including steps that you've taken so far and any errors received, but DO NOT include your card number or security code!
3. What are promo codes? How do I redeem them?
Promo codes are special “coupons" that can be exchanged for free games (usually one $5.99 game, one $9.99 game or any $5.99/$9.99 game). They are typically provided via contests or promotional emails, so stay tuned, visit GOG.com often and maybe you'll score a code or two ;).To redeem a code, go here. All instructions can be found on the right side of this page.
4. My promo code doesn't work. Help!
First, please double-check if you've entered the promo code correctly – try to copy and paste it directly into the browser. Also, most codes can be redeemed only once and only for a given time before they expire. If the code has been redeemed earlier or it has expired, you will receive an appropriate error message. Last but not least, keep in mind that once the code has been used, you cannot “reactivate” it, even if you cancel the order in question.Still, if you have no idea why you cannot redeem your code, contact our Support team via the "My orders and payments" contact form. Please include as much information as possible, including the code that you're trying to redeem, where you got the code from and the contents of the error message.
5. Some games are available for $5.99 while others are $9.99. Why?
You know, our licensing guys could elaborate on that for the next few pages, but it's basically down to this: new games are way more expensive than the older ones. So while we're doing what we can to sell games with a $5.99 price tag, it's not always possible.
6. What are your prices in different countries?
Our prices are always the same, worldwide. It doesn't matter whether you live in the sunny Bahamas (lucky you!) or some place where polar bears roam the streets, it's always in USD either $5.99 or $9.99 per game. Our company is based in Europe and VAT/tax is included in the games' prices. This means that GOG.com will always charge you $5.99 or $9.99 per game.However please be advised that we are based in Europe and have no control over your bank's additional international/card transaction fees (where applicable). Most banks don't charge their customers extra, but if you use funds already present on your PayPal account to buy games on GOG.com, you will be able to avoid any such additional costs.
7. What about VAT / sales tax?
All the prices shown on our page are inclusive of value added tax (VAT) and sales tax. So it's always $5.99 or $9.99 per game, no additional costs!
Who are you guys? First of all we are all gamers here at GOG.com just like you.
What payment methods do you accept? We accept Visa and Mastercard cards and PayPal.
What does it mean that games on GOG.com are DRM-free? It basically means that you actually own the games bought at GOG.com. Once you download a game, you can install it on any computer and re-download it whenever you want, as many times as you need.