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Please consider the following suggestions before deciding to contact us:

  • For technical issues with games, please try the basic troubleshooting guide for your operating system, or check the game-specific forum for more information about your problem.
  • If you've paid for an order, but haven't received your game(s) yet, please wait up to 2 hours. There may have been some connection issue, but our payment system is capable of re-checking most pending transactions that weren't processed immediately.
  • If you're unable to pay, try using a different payment method. Sending money to a PayPal account before making a PayPal purchase is almost guaranteed to solve all payment problems.

Naturally, please don’t hesitate to contact us if help is required.

Problem / question
Path contains illegal characters
Additional info

Some games do not allow certain characters (spaces, dots, etc) in their folder path, therefore we had to disable them.
However, if you absolutely need to install the game to a specific location, there is a possible workaround - you can create a symbolic link and use it to install the game.
To do so, press WindowsKey+R type in
in the newly opened window type:
mklink /d C:link "the path to the folder"
mklink /d C:link "C:Program Files (x86)"
Now in the installer type in:
and the game will install to:
C:Program Files (x86)*gametitle*

More info can be found here:

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You can always contact our support team if you can't find solution for your problem or you did come up with your own solution and want to share it.