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IMPORTANT ANNOUNCEMENTS AND HOT TOPICS:

Please consider the following suggestions before deciding to contact us:

  • For technical issues with games, please try the basic troubleshooting guide for your operating system, or check the game-specific forum for more information about your problem.
  • If you've paid for an order, but haven't received your game(s) yet, please wait up to 2 hours. There may have been some connection issue, but our payment system is capable of re-checking most pending transactions that weren't processed immediately.
  • If you're unable to pay, try using a different payment method. Sending money to a PayPal account before making a PayPal purchase is almost guaranteed to solve all payment problems.

Naturally, please don’t hesitate to contact us if help is required.

Problem / question
Keyboard/mouse not working
Additional info

CHECK ADMIN PRIVILEGES AND UAC SETTING
Please make sure that your user account has Administrator privileges and that User Account Control is disabled in your operating system. To do this, go to Start -> Control Panel -> User Accounts and Family Safety -> User Accounts -> Change User Account Control settings. Move the slider to the lowest position ("Never notify") and click OK.
Afterwards, launch the installer by right-clicking its shortcut and selecting "Run as Administrator". Each time you launch the game, you should use the “Run as Administrator” option as well, just in case.
If that doesn't help, try installing the game into a simple folder, like D:Test , to make sure that no problems are caused by Windows Virtualization technology.



DISCONNECT UNUSED, UNNECESSARY OR IN OTHER WAY UNUSUAL CONTROL DEVICES
If you're using multiple control devices (like multiple keyboards, mice etc, please disconnect (unplug) all except the ones you intend to play the game with.

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