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Our Terms of Use & Privacy Policy
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Web Site Terms and Conditions of Use

Terms of UseGOG.com (\"Service\") is operated by GOG Limited (\"GOG\") and accessed by you (\"User\") that permits you to purchase and download digital content such as but not limited to video games for personal, non_commercial use under the following terms and conditions. PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SERVICES. BY USING THE SERVICE, YOU AGREE TO THE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.

Age RestrictionsService is available only to individuals who are of legal age to form a binding contract and legally permitted to use the Service. However any individuals under the age of 18, should go over these terms and conditions with their parent or guardian, to make sure that the individual and their parent or guardian understands these terms and conditions.

ContentGOG attempts to be as accurate as possible but it does not warrant that any information on the Service is accurate, complete, reliable, current, or error-free. GOG reserves the right to add, modify, or delete any information at any time. You agree to use the Service at your sole risk and that GOG shall have no liability to you for content that may be found to be offensive, indecent, or objectionable.

You agree that the Service, including but not limited to text, editorial content, graphics, artwork, photographs, music, sound, video, screen shots and software, contains proprietary information and material that is owned by GOG and/or its licensors, and is protected by applicable intellectual property and other laws, including but not limited to copyright. You will not use such proprietary information or materials in any way whatsoever except for use of the Service in compliance with the terms of this Agreement.

System RequirementsUse of the Service requires a Windows (XP, Vista, 7, 8), Mac OS X (10.6.8 or newer) or Linux (Ubuntu 14.04, Mint 17) system, natively installed on a computer that meets or exceeds the minimum hardware and software specifications, shown on the Product Pages of the Service. GOG Games are not tested on virtual machine software and therefore we do not support playing through these. It is the Users' responsibility to check that their computer meets or exceeds the minimum hardware requirements, and matches the software specifications required to run the game(s).

The products that can be purchased and downloaded from the Service have various sizes from a few megabytes to several gigabytes. it is recommended that the User have a broadband connection (ADSL or cable) to download these products from the Service. GOG cannot guarantee the speed at which the products are downloaded.

RegistrationYou agree to provide GOG with accurate and complete information required to register with the Service and you agree to maintain it current and updated. You are solely responsible for maintaining the confidentiality and security of your account. You agree to accept responsibility for all activities that occur under your account or password and immediately notify GOG of any unauthorized use of your account. GOG reserves the right to refuse registration of or to cancel any user account at any time for any reason.

Privacy PolicyWe take Users' privacy very seriously. For more information on how we handle information you transmit to whilst using the Service, please read our Privacy Policy. By using the Service, you accept the Privacy Policy.

Payment and PricesYou agree to pay for all Products you purchase through the Service. GOG reserves the right to Change Prices and Availability of Products, which are subject to change at any time. Payment for products is handled via the Service using SSL encryption technology and carried out by credit cards. No card details are stored on the Service. All prices include VAT or Sales Tax (rate used at the date of purchase) which will be applied based on the Country chosen at the registration stage.

Support/Help with OrdersFor help with any questions governing the use of the site, questions about order, technical issues with games, please refer to our online support page. If you can't find what you're looking for, you can send us a message electronically via the Support pages. You consent to receiving emails from us regarding those inquiries. We will make every effort to respond to your inquiry within 2 business days.

Pre-ordersIf you pre-order and pay for a game, you can cancel the pre-order and get a full refund as long as we receive a valid request before the game's release date.

Early exchange: you can exchange a validly purchased game for a replacement game of equal or lower value if your request is made within 30 days of the original purchase (for games purchased during discount periods, the discounted price applies).

Technical issuesIf you buy a game and have significant technical issues with it (e.g. it does not run on your system), we will give you a full refund provided the following conditions are met:

  • You must have genuine technical issues with the game.
  • You need to contact GOG Customer Support to request the refund within 30 (thirty) days of the original purchase of the game (if you received the game from a GOG-authorised exchange for another game, then the 30 day period starts running from the date of exchange).
  • GOG Customer Support must have a reasonable time period in which to try to resolve the issue before they process the refund to you.

Final saleA sale is considered final either 30 days after purchase OR when you make a download attempt for a game or its bonus content. Once either of those happens, you no longer will have any return, exchange or refund options unless you have technical issues covered by the \"Technical issues\" paragraph above.

Restrictions on UseYou agree to abide by all applicable local, state, national, and international laws and regulations in using the Service. You agree that you shall not use the Service for any illegal purpose or in a way that will breach the terms and conditions and that you shall not use the Service to violate the rights of a third party, including without limitation intellectual property rights.

Links to Third Party WebsitesThe Service may contain links to other websites on the internet who are owned and operated by third parties. GOG makes no representation and is not responsible for the availability and content of these third party sites. GOG will not be held liable, directly or indirectly for any loss or damages caused by the content on these third party websites.

IndemnificationYou agree to indemnify and hold harmless GOG, its parents and affiliates, and each of their directors, officers, agents, contractors, partners and employees from and against any claims arising out of or relating to content you post, submit or transmit through the Service; your connection to the Service; your violation of any rights of any person in connection with the Service; your violation of this Agreement.

TerminationThese Terms of Use are effective until terminated. You agree that GOG may terminate your log in access to the Service, including your user name and password, at any time for any reason without prior notice or liability. GOG may change, suspend, or discontinue all or any aspect of the Service at any time, including the availability of any feature, without prior notice or liability.

SecurityYou may not attempt to gain unauthorized access to any portion or feature of the Service, or any other systems or networks connected to the Service or to any GOG server You agree that you will not attempt to circumvent or modify any security technology or software that is part of the Service.

Disclaimer of WarrantiesGOG disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material contained on the Service. GOG disclaims any responsibility for the deletion, failure to store, misdelivery, or untimely delivery of any information or material in respect to the Service. GOG disclaims any responsibility for any harm resulting from downloading or accessing any information or material on or thorough the Service. GOG has no duty or policy to update any information on the Service, and therefore, such information should not be relied upon as being current as of the date you access this site. Moreover, any portion of the materials available on the Service may include technical inaccuracies or typographical errors. Changes may be made from time to time without updates to either the Content or Products provided on the Service. THE PRODUCTS OR SERVICES OFFERED ON THE SITE ARE PROVIDED OR LICENSED \"AS IS\" WITH NO WARRANTIES WHATSOEVER. ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS, ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, GOG DISCLAIMS ANY WARRANTIES FOR SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THE PRODUCTS AND SERVICES OFFERED ON THE SERVICE. TO THE FULLEST EXTENT PERMITTED BY LAW, GOG DISCLAIMS ANY WARRANTIES FOR OTHER SERVICES OR GOODS RECEIVED THROUGH OR ADVERTISED ON THE SERVICE OR RECEIVED THROUGH ANY LINKS PROVIDED ON THE SERVICE, AS WELL AS FOR ANY INFORMATION OR ADVICE RECEIVED THROUGH THE SERVICE OR THROUGH ANY LINKS PROVIDED ON THE SERVICE. GOG SIMILARLY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY WARRANTIES FOR ANY INFORMATION OR ADVICE OBTAINED THROUGH THE SERVICE. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE PRODUCTS AND SERVICES OF THE SERVICE IS AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO OR CLAIMS IN RESPECT THEREOF, INCLUDING WITHOUT LIMITATION, YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS IN THE DOWNLOAD OF SUCH MATERIAL.

Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, the foregoing disclaimers may not apply to you insofar as they relate to implied warranties.

Limitation of Liability.IN NO EVENT WILL GOG, OR ANY OF ITS AFFILIATES OR SUBSIDIARIES, BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, DISCLOSURE OF CONFIDENTIAL INFORMATION, LOSS OF PRIVACY AND LOSS OF USE, ARISING IN CONNECTION WITH THIS SERVICE OR USE THEREOF OR INABILITY TO USE BY ANY PARTY, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR SYSTEM FAILURE, EVEN IF GOG OR AFFILIATES THEREOF, ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES OR EXPENSES. IN ADDITION, IN NO EVENT WILL GOG BE LIABLE FOR ANY ACT OR OMISSION OF ANY THIRD PARTY INCLUDING, BUT NOT LIMITED TO, ANY PROVIDER OF TELECOMMUNICATIONS SERVICES, INTERNET ACCESS OR COMPUTER EQUIPMENT OR SOFTWARE OR FOR ANY CIRCUMSTANCES BEYOND ITS CONTROL INCLUDING, BUT NOT LIMITED TO, FIRE, FLOOD OR OTHER NATURAL DISASTER, WAR, RIOT, STRIKE, ACT OF CIVIL OR MILITARY AUTHORITY, EQUIPMENT FAILURE, COMPUTER VIRUS, OR FAILURE OR INTERRUPTION OF ELECTRICAL, TELECOMMUNICATIONS OR OTHER UTILITY SERVICES.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, the foregoing limitations may not apply to you.

Changes to the Terms of UseGOG at its sole discretion, reserves the right at any time, to change, modify, add or remove portions of these Terms of Use. It is the User's responsibility for reviewing and becoming familiar with any such modifications. Use of the Service by User following such modification constitutes User's acceptance of the terms and conditions of this Agreement as modified. Additional terms and conditions may apply to specific portions or features of the Service.

Applicable Law; JurisdictionThe laws of the State of California, excluding its conflicts of law rules, govern these Terms and your use of the Service. Your use of the Service may also be subject to other local, state, national, or international laws. You agree to submit to the personal jurisdiction of the courts of the State of California for any cause of action arising out of or relating to the Service or the Terms of Use.

  • GOG Ltd
  • 7 Florinis Str.,
  • Greg Tower, 6th floor,
  • 1065 Nicosia, Cyprus
  • Business registration number: HE 223674

Last Updated: 9th December 2013

We are trustworthy
At GOG.com we respect your privacy and we put a great deal of effort to ensure that any personal information we collect is secure. We do not store any credit card information on our servers.