IMPORTANT ANNOUNCEMENTS AND HOT TOPICS:
Please consider the following suggestions before deciding to contact us:
- For technical issues with games, please try the basic troubleshooting guide for your operating system, or check the game-specific forum for more information about your problem.
- If you've paid for an order, but haven't received your game(s) yet, please wait up to 2 hours. There may have been some connection issue, but our payment system is capable of re-checking most pending transactions that weren't processed immediately.
- If you're unable to pay, try using a different payment method. Sending money to a PayPal account before making a PayPal purchase is almost guaranteed to solve all payment problems.
Naturally, please don’t hesitate to contact us if help is required.
The workarounds below should apply to most installation problems, especially if you experienced the "MoveFile failed" error.
First try disabling your anti-virus/anti-spyware/firewall software for the duration of the installation. Some anti-virus suites, like McAfee, can cause problems with our installers.
If that doesn't help, make sure that your user account has Administrator privileges and that User Account Control is disabled in your operating system.
To do this, go to Start -> Control Panel -> User Accounts and Family Safety -> User Accounts -> Change User Account Control settings. Move the slider to the lowest position ("Never notify") and click OK. Now try launching the game again.
If that doesn't help as well, try launching the game by right-clicking its shortcut and selecting "Run as Administrator" and let me know if the problem persists.