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IMPORTANT ANNOUNCEMENTS AND HOT TOPICS:

Please consider the following suggestions before deciding to contact us:

  • For technical issues with games, please try the basic troubleshooting guide for your operating system, or check the game-specific forum for more information about your problem.
  • If you've paid for an order, but haven't received your game(s) yet, please wait up to 2 hours. There may have been some connection issue, but our payment system is capable of re-checking most pending transactions that weren't processed immediately.
  • If you're unable to pay, try using a different payment method. Sending money to a PayPal account before making a PayPal purchase is almost guaranteed to solve all payment problems.

Naturally, please don’t hesitate to contact us if help is required.

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What should you do first:
  • If you're having problems downloading your game, consult this support article
  • Be sure to check the support article section related to the game you're having problems with. There you can also find troubleshooting threads which our users have found helpful.
  • It's important that you have the latest version of DirectX and graphics drivers installed!
  • If you're using Windows Vista or 7, you should try disabling UAC. More information can be found here
  • Installing the latest updates for your operating system is always a good idea and can also resolve some of your issues. Same thing goes for shutting down or disabling any non-crucial applications running in the background, especially anti-virus software, as they might interfere with your games. Try it and see if it helps.