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Tropico seriesWarning! Tropico 5 crash on startup(127 posts)(127 posts)
(127 posts)
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This is my favourite topic
Posted May 04, 2020
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cloudburst85: ...
Microsoft know the bug and works on it:

"There is a NuGet package for using XAudio 2.9 down-level on Windows 7 Service Pack 1, Windows 8.0, and Windows 8.1. See Microsoft Docs for details. Using this new version avoids this known issue.

An application level workaround is very easy to implement, and is already implemented in DirectX Tool Kit for Audio and in the XAudio2 DirectX SDK refreshed samples on GitHub."

I am not a programmer and i dont know how to install a "NuGet package" but this is the fix for the Problem you can find here:

nuget.org/packages/Microsoft.XAudio2.Redist/

AND FOR THE INFO IT IS NOT A GOG OR KALYPSO PROBLEM IT IS A MICROSOFT PROBLEM !
imho, the application (in this case Tropico 5) has to be compiled using the new version of Microsoft.XAudio2.
Nuget packages are installed in the development environment (Visual Studio) and the libraries are used in application development afterwards.
Kalypso would have to re-compile Tropico 5 with this new version (given the new version really fixes the issue) and include the distribution of the new Microsoft.XAudio2 dll in the Tropico 5 setup (given it is not deployed automatically as part of a monthly windows 10 cumulative update).

EDIT:
"[...]When the DLL (player100: the redistributable dll from the nuget package) is used on a Windows 10 system, it checks the version number of the XAUDIO2_9.DLL that is part of the operating system, and if the operating system is newer, it will delegate all API calls to XAUDIO2_9.DLL in the operating system. This ensures that apps always use the latest version of XAudio 2.9 that is available on the current platform.[...]"
Source: https://docs.microsoft.com/en-us/windows/win32/xaudio2/xaudio2-redistributable
Post edited May 04, 2020 by player100
Posted May 12, 2020
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player100: EDIT:
"[...]When the DLL (player100: the redistributable dll from the nuget package) is used on a Windows 10 system, it checks the version number of the XAUDIO2_9.DLL that is part of the operating system, and if the operating system is newer, it will delegate all API calls to XAUDIO2_9.DLL in the operating system. This ensures that apps always use the latest version of XAudio 2.9 that is available on the current platform.[...]"
Source: https://docs.microsoft.com/en-us/windows/win32/xaudio2/xaudio2-redistributable
It is not so clear, could you explain, is it possible to install the defined NuGet package and fix the problem with sound and crashes in Tropico 5, or the Kalipso still needs to recompile the game?
Post edited May 12, 2020 by vladmus
Posted May 17, 2020
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player100: EDIT:
"[...]When the DLL (player100: the redistributable dll from the nuget package) is used on a Windows 10 system, it checks the version number of the XAUDIO2_9.DLL that is part of the operating system, and if the operating system is newer, it will delegate all API calls to XAUDIO2_9.DLL in the operating system. This ensures that apps always use the latest version of XAudio 2.9 that is available on the current platform.[...]"
Source: https://docs.microsoft.com/en-us/windows/win32/xaudio2/xaudio2-redistributable
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vladmus: It is not so clear, could you explain, is it possible to install the defined NuGet package and fix the problem with sound and crashes in Tropico 5, or the Kalipso still needs to recompile the game?
The nuget package is intended for developers. They either include the proper version of the dll with their application or rely on Microsoft to push the newest version of XAudio2_9.dll via monthly cumulative updates for Windows 10 to devices running Windows 10.
Anyway Tropico 5 seems to use XAudio2_7.dll (according to the error logged in Windows event log) and therefor Kalypso would have to recompile it using XAudio2_9.dll. I don't know if this would be easy (just update the reference to the new dll and recompile) or if additional changes to the source code would be required to make it work with the newer dll (because the API changed or something else).

Version history of XAudio2: https://docs.microsoft.com/en-us/windows/win32/xaudio2/xaudio2-versions
Posted May 20, 2020
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Ravinius: It's not working if you have realtek onboard sound card. For those that have dedicated sound cards Tropico 5 apparently works.
Many mobos actually have realtec chips in them. This is also not the first time that there has been a problem with audio unload. The difference then was that it was one of their games so they fixed windows quick. This time they don't have the money incentive to fix what they broke.
Posted June 04, 2020
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vladmus: It is not so clear, could you explain, is it possible to install the defined NuGet package and fix the problem with sound and crashes in Tropico 5, or the Kalipso still needs to recompile the game?
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player100: The nuget package is intended for developers. They either include the proper version of the dll with their application or rely on Microsoft to push the newest version of XAudio2_9.dll via monthly cumulative updates for Windows 10 to devices running Windows 10.
Anyway Tropico 5 seems to use XAudio2_7.dll (according to the error logged in Windows event log) and therefor Kalypso would have to recompile it using XAudio2_9.dll. I don't know if this would be easy (just update the reference to the new dll and recompile) or if additional changes to the source code would be required to make it work with the newer dll (because the API changed or something else).

Version history of XAudio2: https://docs.microsoft.com/en-us/windows/win32/xaudio2/xaudio2-versions
Hopefully I don't sound incredibly dumb here, but is there a way of downloading XAudio_7 to the latest version of Windows 10 and putting it in System32 as it would be in previous editions of Windows 10 or am I missing something bigger here?
Posted June 04, 2020
Hola.
He probado todas las soluciones aquí expuestas y solamente me han servido aquellas que implicaban jugar el juego pero sin sonido.
Al parecer la versión de Steam no tiene este problema, lo he comprobado no comprando el juego sino descargando una versión crackeada.
La única solución valida por el momento creo que es descargar una versión crackeada del juego, si realmente han pagado por el juego no hay ningún problema con eso pues lo malo de la piratería se supone que es jugar juegos sin pagarlos, por lo que creo que quienes hemos comprado el juego estamos en nuestro derecho de jugarlo, aún si significa que sea una versión crackeada.
Si han comprado el juego en GOG y no pueden disfrutarlo, comparto un enlace de un vídeo que soluciona el problema de la manera que detallé arriba.
youtube.com/watch?v=BV2vLgcOuDA

English translation by google translate:

Hi.
I have tried all the solutions presented here and only those that involved playing the game but without sound have helped me.
Apparently the Steam version does not have this problem, i have verified it not buying the game but downloading a cracked version.
The only valid solution at the moment I think is to download a cracked version of the game, if they have really paid for the game there is no problem with that because the bad thing about piracy is supposed to be playing games without paying for them, so I think that Those of us who have bought the game have the right to play it, even if it means that it is a cracked version.
If you have purchased the game on GOG and are unable to enjoy it, I share a link to a video that solves the problem in the way I detailed above.
youtube.com/watch?v=BV2vLgcOuDA
Posted June 07, 2020
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player100: The nuget package is intended for developers. They either include the proper version of the dll with their application or rely on Microsoft to push the newest version of XAudio2_9.dll via monthly cumulative updates for Windows 10 to devices running Windows 10.
Anyway Tropico 5 seems to use XAudio2_7.dll (according to the error logged in Windows event log) and therefor Kalypso would have to recompile it using XAudio2_9.dll. I don't know if this would be easy (just update the reference to the new dll and recompile) or if additional changes to the source code would be required to make it work with the newer dll (because the API changed or something else).

Version history of XAudio2: https://docs.microsoft.com/en-us/windows/win32/xaudio2/xaudio2-versions
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imaarocus: Hopefully I don't sound incredibly dumb here, but is there a way of downloading XAudio_7 to the latest version of Windows 10 and putting it in System32 as it would be in previous editions of Windows 10 or am I missing something bigger here?
You can download and install an older DirectX runtime via https://www.microsoft.com/en-us/download/details.aspx?id=8109. That should include the XAudio2_7.dll (and even older ones). But it doesn't help, Tropico 5 won't stop to crash after a short period of time.
Posted June 11, 2020
Yup! Spent my money on that darn game due to GOG's advertising, just to find out that they lured me into a trap! I want my money back! Either a game works or it shouldn't be sold! Seriously, it will be the last time I spent money on GOG, I have had trouble previsously and it seems that it's just business as usual for GOG when titles they sell don't work correctly.

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CheeseWalrus: I have literally (as in ten minutes ago) just bought this game following an email from GOG specifically advertising it on special offer (never played a tropico title before, bored in quarantine, price was good), only to run into this issue.

Is it genuinely just a non functioning game? Because if so I'm more than a little unhappy that GOG are not only still selling it, but actively advertising it in a promotion. It wasn't expensive but that is scam territory with a game that has had a known issue for pushing a year!
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Kyltr0n: That sucks man... after previously notifying Kalypso and having their generic response and no fix for over a month now - I sent a direct Twitter message to GOG.com to notify them and ask them for assistance. This was 4 days ago and no reply... poor performance from GOG.

Ask for a refund.
Posted June 14, 2020
Update, the GOG copy still has this crash issue.
Posted July 13, 2020
Maybe Win-Update helps. Copy from Steam-Forum:
"Game is working again on Windows 10 2004
I had some problems on Windows 10 1909 due to Xaudio compatibility. But now after updating my Windows, It works again and with Audio. Just a heads up."
Posted July 21, 2020
Hello,
Game is not working after installing Windows 10 2004 on my computer.
Posted July 23, 2020
Même problème, impossible de la lancer, la seule solution trouvée et d'utiliser linux et lutris (même si pas de son)

Same problem, I cannot make the game working. The only way, was to use linux and lutris ( I don't have sound :( )
Posted August 06, 2020
something new about this problem?
Posted August 24, 2020
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ThaiGing: something new about this problem?
Nope, still doesnt work. GoG should remove Tropico 5 from it's catalogue
Posted August 25, 2020
Same problem. Yeah it works with no sound but the music is nice... this is a shame!
GOG, FIX IT!
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This is my favourite topic
Community
Tropico seriesWarning! Tropico 5 crash on startup(127 posts)(127 posts)
(127 posts)