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I ran into this problem where the game won't start. If I try to start the game it gives me this error: console error and after 2 seconds the screen fades to black.

I already reinstalled the game many times. I reinstalled flash. I disabled Windows Defender when downloading and playing the game (that was a hint of somebody online). I don't have any other clues about how to troubleshoot this problem.

Anyone here got some idea's?

Much appreciated.
Attachments:
untitled.png (25 Kb)
Same here, I think there's a file missing.
It says MSVCP120.dll is missing.
Thank you for reporting this; I've created a bug report for our Lead QA to investigate and will let you know if there's a workaround asap.

In the meantime, please send your game logs to us directly by email at support [at] stoicstudio [dot] com.
To find your game's log files:

Mac OS X: ~/Library/Application Support/TheBannerSaga/Local Store/gamelog/
Open Finder
Hit Command-Shift-G to open the “Go to the folder:” popup dialog
Paste the path into the textbox and hit Enter

Windows: %HOMEPATH%\AppData\Roaming\TheBannerSaga\Local Store\gamelog\
Open Windows Explorer
Paste the path into the location bar textbox and hit Enter

Thank you.
Post edited June 15, 2018 by Khatie
Bumping this as I'm experiencing the same issue and I haven't found a solution anywhere else.

I will contact support in any case as advised by Khatie.
Try install - Visual C++ Redistributable Packages for Visual Studio 2013
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Cabla: Try install - Visual C++ Redistributable Packages for Visual Studio 2013
Thanks, Cabla, this is the best answer we've found to support players with this issue as well.
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Cabla: Try install - Visual C++ Redistributable Packages for Visual Studio 2013
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Khatie: Thanks, Cabla, this is the best answer we've found to support players with this issue as well.
Tried this advice. Didn´t work out in whatever way. Still "Console Error" and afterwards black screen...
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Khatie: Thanks, Cabla, this is the best answer we've found to support players with this issue as well.
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FlorianGils: Tried this advice. Didn´t work out in whatever way. Still "Console Error" and afterwards black screen...
Sorry to hear this, FlorianGils. Please make sure your OS is the most recent and up-to-date, as are your audio and video card drivers.
Attached is my console errorlog-if that helps:FO] 0 849 ( ) Writing logfile to C:\Users\bossa\AppData\Roaming\TheBannerSaga\Local Store\gamelog\A-0.log.txt
[INFO] 0 869 ( ) candidate NIC [84-7B-EB-42-B1-16] [{ADDCE108-3675-4E5B-B263-582CE07B0658}/Ethernet/84-7B-EB-42-B1-16/1500/{ADDCE108-3675-4E5B-B263-582CE07B0658} /0/false] addr [169.254.104.214//IPv4/-1]
[INFO] 0 869 ( ) ------------- CHOSE 84-7B-EB-42-B1-16
[INFO] 0 869 ( ) candidate NIC [E4-B3-18-1A-58-2A] [{AF7ECA8E-50B4-4CC0-9D47-A3D952EC0FF2}/Local Area Connection* 1/E4-B3-18-1A-58-2A/1500/{AF7ECA8E-50B4-4CC0-9D47-A3D952EC0FF2}/0/false] addr [169.254.129.91//IPv4/-1]
[INFO] 0 869 ( ) candidate NIC [E6-B3-18-1A-58-29] [{564BAA18-ABE5-4D16-A918-A59CD54C0059}/Local Area Connection* 2/E6-B3-18-1A-58-29/1500/{564BAA18-ABE5-4D16-A918-A59CD54C0059}/0/false] addr [169.254.20.191//IPv4/-1]
[INFO] 0 869 ( ) candidate NIC [E4-B3-18-1A-58-29] [{1CD2638E-7C4E-4C60-8E83-021FF41BFBFF}/Wi-Fi/E4-B3-18-1A-58-29/1500/{1CD2638E-7C4E-4C60-8E83-021FF41BFBFF}/0/ true] addr [2601:145:c201:d1c0::4c50//IPv6/128]
[INFO] 0 869 ( ) candidate NIC [E4-B3-18-1A-58-29] [{1CD2638E-7C4E-4C60-8E83-021FF41BFBFF}/Wi-Fi/E4-B3-18-1A-58-29/1500/{1CD2638E-7C4E-4C60-8E83-021FF41BFBFF}/0/ true] addr [2601:145:c201:d1c0:253e:b44:8a15:8b92//IPv6/128]
[INFO] 0 869 ( ) candidate NIC [E4-B3-18-1A-58-29] [{1CD2638E-7C4E-4C60-8E83-021FF41BFBFF}/Wi-Fi/E4-B3-18-1A-58-29/1500/{1CD2638E-7C4E-4C60-8E83-021FF41BFBFF}/0/ true] addr [2601:145:c201:d1c0:c45d:d279:f8a8:7f05//IPv6/128]
[INFO] 0 869 ( ) candidate NIC [E4-B3-18-1A-58-29] [{1CD2638E-7C4E-4C60-8E83-021FF41BFBFF}/Wi-Fi/E4-B3-18-1A-58-29/1500/{1CD2638E-7C4E-4C60-8E83-021FF41BFBFF}/0/ true] addr [10.0.0.168/10.0.0.168/IPv4/32]
[INFO] 0 869 ( ) candidate NIC [E4-B3-18-1A-58-2D] [{6571F3E6-41A4-4221-9520-4BA82686BC69}/Bluetooth Network Connection/E4-B3-18-1A-58-2D/1500/{6571F3E6-41A4-4221-9520-4BA82686BC69}/0/false] addr [169.254.28.219//IPv4/-1]
[INFO] 0 869 ( ) AirGpSource GameInput.isSupported=true
[INFO] 0 884 ( ) Game Start: Mon Jan 13 11:29:38 GMT-0800 2020
[INFO] 0 884 ( ) Build:
[INFO] 0 884 ( ) Version: 2.60.02
[INFO] 0 884 ( ) Id: saga1-v1.2.3 79
[INFO] 0 884 ( ) Capabilities:
[INFO] 0 884 ( ) isDebugger: false
[INFO] 0 884 ( ) language: en
[INFO] 0 884 ( ) manufacturer: Adobe Windows
[INFO] 0 884 ( ) os: Windows XP
[INFO] 0 884 ( ) pixelAspectRatio: 1, dpi: 96
[INFO] 0 884 ( ) playerType: Desktop
[INFO] 0 884 ( ) resolution: 1280 x 720
[INFO] 0 884 ( ) touchscreenType: none
[INFO] 0 884 ( ) supportsCursor: true
[INFO] 0 884 ( ) version: WIN 29,0,0,113
[INFO] 0 884 ( ) appDir: app:/
[INFO] 0 884 ( ) appStorageDir: app-storage:/
[INFO] 0 884 ( ) AppInfo.init Embedded Fonts (13):
[INFO] 0 894 ( ) MEMORY SIZE: 122 MB
[INFO] 0 914 ( ) GA
[INFO] 0 932 ( ) documentsDirectory: C:\Users\bossa\OneDrive\Documents
[INFO] 0 932 ( ) AirAppInfo.loadIni checking for APPLICATION iniFile: C:\GOG Games\The Banner Saga\win32\tbs_config.ini
[INFO] 0 932 ( ) AirAppInfo.loadIni loading APPLICATION iniFile: C:\GOG Games\The Banner Saga\win32\tbs_config.ini
[INFO] 0 932 ( ) AirAppInfo.loadIni checking for APPLICATION_STORAGE iniFile: C:\Users\bossa\AppData\Roaming\TheBannerSaga\Local Store\tbs_config.ini
[INFO] 0 932 ( ) AirAppInfo.loadIni checking for USER iniFile: C:\Users\bossa\tbs_config_saga1.ini
[INFO] 0 942 ( ) GameMainDesktop build_platform=[gog]
[INFO] 0 942 (INIT) build_platform=[gog]
[INFO] 0 942 (GOG ) initializing...
[INFO] 0 1391 ( ) INVOKE reason=[standard] arguments=[]
[INFO] 0 1391 ( ) INVOKE approot=[file:///C:/GOG%20Games/The%20Banner%20Saga/win32]
[INFO] 0 1391 ( ) INVOKE CWD=[C:\GOG Games\The Banner Saga\win32]
[INFO] 0 1394 ( ) doSetup with assetsUrl=[null] nativeRoot=[file:///C:/GOG%20Games/The%20Banner%20Saga/win32]
[INFO] 0 1395 ( ) SaveManager.MigrateSavesToProfile saga1
[INFO] 0 1399 ( ) doSetup computed assetsUrl=file:///C:/GOG%20Games/The%20Banner%20Saga/assets/
[INFO] 0 1399 ( ) ARGS (0) []
[INFO] 0 1400 ( ) parseArguments
[INFO] 0 1401 ( ) PlatformStarling STARLING INIT
[INFO] 0 1437 ( ) PlatformStarling resize viewport to 1024x768
[INFO] 0 1442 (GOG ) Setting up gog
[INFO] 0 1443 (GOG ) Creating the extension context
[INFO] 0 1446 (GOG ) Initializing GOG
[ERROR] 0 1448 ( ) ArgumentError: Error #3500
at flash.external::ExtensionContext/call()
at air.gog.ane::GogAne/GalaxyAPI_Init()
at com.stoicstudio.platform.gog::GogEntryHelper/setup()
at game.entry::GameEntryDesktopAir/handleDoSetup()
at game.entry::GameEntry/doSetup()
at game.entry::GameEntryDesktopAir/invokeHandler()
at game.entry::GameApplicationDesktopAir/invokeHandler()
at flash.events::EventDispatcher/dispatchEvent()
at flash.desktop::NativeApplication/dispatchEvent()
at runtime::AppRunner/onComplete()
[INFO] 0 1517 ( ) Starling context created. Stage=1024x768, viewport=1024x768
[INFO] 17999 301932 ( ) GameMainAir.exitingHandler autoExit=true, event=[Event type="exiting" bubbles=false cancelable=true eventPhase=2]
[INFO] 17999 302446 ( ) exitTimerCompleteHandler
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bossarda: Attached is my console errorlog-if that helps:
I'm not sure the devs still monitor here, it'd probably be best to email them direct. Email address and full info can be found here;

http://www.gog.com/forum/the_banner_saga_series/game_wont_start_correct/post4

Hope this helps.
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bossarda: Attached is my console errorlog-if that helps:FO] 0 849 ( ) Writing logfile to C:\Users\bossa\AppData\Roaming\TheBannerSaga\Local Store\gamelog\A-0.log.txt
[INFO] 0 869 ( ) candidate NIC [84-7B-EB-42-B1-16] [{ADDCE108-3675-4E5B-B263-582CE07B0658}/Ethernet/84-7B-EB-42-B1-16/1500/{ADDCE108-3675-4E5B-B263-582CE07B0658} /0/false] addr [169.254.104.214//IPv4/-1]
[INFO] 0 869 ( ) ------------- CHOSE 84-7B-EB-42-B1-16
[INFO] 0 869 ( ) candidate NIC [E4-B3-18-1A-58-2A] [{AF7ECA8E-50B4-4CC0-9D47-A3D952EC0FF2}/Local Area Connection* 1/E4-B3-18-1A-58-2A/1500/{AF7ECA8E-50B4-4CC0-9D47-A3D952EC0FF2}/0/false] addr [169.254.129.91//IPv4/-1]
[INFO] 0 869 ( ) candidate NIC [E6-B3-18-1A-58-29] [{564BAA18-ABE5-4D16-A918-A59CD54C0059}/Local Area Connection* 2/E6-B3-18-1A-58-29/1500/{564BAA18-ABE5-4D16-A918-A59CD54C0059}/0/false] addr [169.254.20.191//IPv4/-1]
[INFO] 0 869 ( ) candidate NIC [E4-B3-18-1A-58-29] [{1CD2638E-7C4E-4C60-8E83-021FF41BFBFF}/Wi-Fi/E4-B3-18-1A-58-29/1500/{1CD2638E-7C4E-4C60-8E83-021FF41BFBFF}/0/ true] addr [2601:145:c201:d1c0::4c50//IPv6/128]
[INFO] 0 869 ( ) candidate NIC [E4-B3-18-1A-58-29] [{1CD2638E-7C4E-4C60-8E83-021FF41BFBFF}/Wi-Fi/E4-B3-18-1A-58-29/1500/{1CD2638E-7C4E-4C60-8E83-021FF41BFBFF}/0/ true] addr [2601:145:c201:d1c0:253e:b44:8a15:8b92//IPv6/128]
[INFO] 0 869 ( ) candidate NIC [E4-B3-18-1A-58-29] [{1CD2638E-7C4E-4C60-8E83-021FF41BFBFF}/Wi-Fi/E4-B3-18-1A-58-29/1500/{1CD2638E-7C4E-4C60-8E83-021FF41BFBFF}/0/ true] addr [2601:145:c201:d1c0:c45d:d279:f8a8:7f05//IPv6/128]
[INFO] 0 869 ( ) candidate NIC [E4-B3-18-1A-58-29] [{1CD2638E-7C4E-4C60-8E83-021FF41BFBFF}/Wi-Fi/E4-B3-18-1A-58-29/1500/{1CD2638E-7C4E-4C60-8E83-021FF41BFBFF}/0/ true] addr [10.0.0.168/10.0.0.168/IPv4/32]
[INFO] 0 869 ( ) candidate NIC [E4-B3-18-1A-58-2D] [{6571F3E6-41A4-4221-9520-4BA82686BC69}/Bluetooth Network Connection/E4-B3-18-1A-58-2D/1500/{6571F3E6-41A4-4221-9520-4BA82686BC69}/0/false] addr [169.254.28.219//IPv4/-1]
[INFO] 0 869 ( ) AirGpSource GameInput.isSupported=true
[INFO] 0 884 ( ) Game Start: Mon Jan 13 11:29:38 GMT-0800 2020
[INFO] 0 884 ( ) Build:
[INFO] 0 884 ( ) Version: 2.60.02
[INFO] 0 884 ( ) Id: saga1-v1.2.3 79
[INFO] 0 884 ( ) Capabilities:
[INFO] 0 884 ( ) isDebugger: false
[INFO] 0 884 ( ) language: en
[INFO] 0 884 ( ) manufacturer: Adobe Windows
[INFO] 0 884 ( ) os: Windows XP
[INFO] 0 884 ( ) pixelAspectRatio: 1, dpi: 96
[INFO] 0 884 ( ) playerType: Desktop
[INFO] 0 884 ( ) resolution: 1280 x 720
[INFO] 0 884 ( ) touchscreenType: none
[INFO] 0 884 ( ) supportsCursor: true
[INFO] 0 884 ( ) version: WIN 29,0,0,113
[INFO] 0 884 ( ) appDir: app:/
[INFO] 0 884 ( ) appStorageDir: app-storage:/
[INFO] 0 884 ( ) AppInfo.init Embedded Fonts (13):
[INFO] 0 894 ( ) MEMORY SIZE: 122 MB
[INFO] 0 914 ( ) GA
[INFO] 0 932 ( ) documentsDirectory: C:\Users\bossa\OneDrive\Documents
[INFO] 0 932 ( ) AirAppInfo.loadIni checking for APPLICATION iniFile: C:\GOG Games\The Banner Saga\win32\tbs_config.ini
[INFO] 0 932 ( ) AirAppInfo.loadIni loading APPLICATION iniFile: C:\GOG Games\The Banner Saga\win32\tbs_config.ini
[INFO] 0 932 ( ) AirAppInfo.loadIni checking for APPLICATION_STORAGE iniFile: C:\Users\bossa\AppData\Roaming\TheBannerSaga\Local Store\tbs_config.ini
[INFO] 0 932 ( ) AirAppInfo.loadIni checking for USER iniFile: C:\Users\bossa\tbs_config_saga1.ini
[INFO] 0 942 ( ) GameMainDesktop build_platform=[gog]
[INFO] 0 942 (INIT) build_platform=[gog]
[INFO] 0 942 (GOG ) initializing...
[INFO] 0 1391 ( ) INVOKE reason=[standard] arguments=[]
[INFO] 0 1391 ( ) INVOKE approot=[file:///C:/GOG%20Games/The%20Banner%20Saga/win32]
[INFO] 0 1391 ( ) INVOKE CWD=[C:\GOG Games\The Banner Saga\win32]
[INFO] 0 1394 ( ) doSetup with assetsUrl=[null] nativeRoot=[file:///C:/GOG%20Games/The%20Banner%20Saga/win32]
[INFO] 0 1395 ( ) SaveManager.MigrateSavesToProfile saga1
[INFO] 0 1399 ( ) doSetup computed assetsUrl=file:///C:/GOG%20Games/The%20Banner%20Saga/assets/
[INFO] 0 1399 ( ) ARGS (0) []
[INFO] 0 1400 ( ) parseArguments
[INFO] 0 1401 ( ) PlatformStarling STARLING INIT
[INFO] 0 1437 ( ) PlatformStarling resize viewport to 1024x768
[INFO] 0 1442 (GOG ) Setting up gog
[INFO] 0 1443 (GOG ) Creating the extension context
[INFO] 0 1446 (GOG ) Initializing GOG
[ERROR] 0 1448 ( ) ArgumentError: Error #3500
at flash.external::ExtensionContext/call()
at air.gog.ane::GogAne/GalaxyAPI_Init()
at com.stoicstudio.platform.gog::GogEntryHelper/setup()
at game.entry::GameEntryDesktopAir/handleDoSetup()
at game.entry::GameEntry/doSetup()
at game.entry::GameEntryDesktopAir/invokeHandler()
at game.entry::GameApplicationDesktopAir/invokeHandler()
at flash.events::EventDispatcher/dispatchEvent()
at flash.desktop::NativeApplication/dispatchEvent()
at runtime::AppRunner/onComplete()
[INFO] 0 1517 ( ) Starling context created. Stage=1024x768, viewport=1024x768
[INFO] 17999 301932 ( ) GameMainAir.exitingHandler autoExit=true, event=[Event type="exiting" bubbles=false cancelable=true eventPhase=2]
[INFO] 17999 302446 ( ) exitTimerCompleteHandler
Install Visual C++ Redistributable 2013 x86. It helped me with the same problem! Remember - x86 version is very important, I tried with x64 with no result, at last x86 version did the trick! Hope it will help you :)
https://www.microsoft.com/en-us/download/details.aspx?id=40784
I'm getting the same problem
Console Error!
every time I try to Launch the game.
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MoneyPlan: I'm getting the same problem
Console Error!
every time I try to Launch the game.
Try to install ALL VC++ files directly from game's directory in ...Banner Saga/win32/redist/vcredist/2015 . It helped me well
I could fix that problem with installing the Adobe Acrobat Reader.