It seems like there are quite a few posts about random crashes for this game. It crashes on me, too, however the crashes occur consistently and not randomly, right after the intro cutscene and it dumps you into the game where you're able to perform actions. The game crashes within 5-15 seconds at this point with the "Sntrm.exe has stopped working" error message.

I've tried removing, re-downloading and re-installing, updating drivers, running as administrator in every single available compatibility mode, disabling UAC and everything else mentioned in the general purpose "Try this" thread.

Does anyone have anything specific they did to get this game working after being plagued by crashes. I've got the game installed under the default location (looked like some people had issues with non-standard locations). I'm running 64-bit Windows 7.

Any help please?

The game has a very highh chance of crashing before or (more common) after a Cutscene triggers.
It's a real mood killer and I never found a way to avoid this.

My only suggestion? Save often. So you won't loose to much progress.
Then try, try and try again, until the game lets you past this scene.
It's annoying, kills the fun and I wanted to kill that game for this.

I do hope there's a better solution. But I'm afraid I have no clue what solution this is.

I bought the game about 8 hours ago and am having similar problems to most of the people on the forum.

What happens on my machine is that the game runs in fullscreen using the GOG shortcut and runs through the 3 title videos before the loading screen comes up and then it fails to run the first 'intro' video and the monitor just sits there blank. So I 'three finger salute' (control, alt, del) to get back to the desktop.

I did think it was maybe my video codecs (still could be), but I downloaded radtools.exe which allowed me to run the .smk video files outside of the game but the game still did the same thing as before.

So what I did (which also worked for Antichamber the other week) was remove or rename the videos so the game could not find them and I actually got to play the game :)......BUT......Then when I got to a point in the game where the game wanted to run the second video it crashed to desktop.

I did get the 'intro' video to run inside the game on another attempt where I turned Direct Draw off in dxdiag.exe, but then when It loaded into the gameplay the game ran for say 2 seconds and crashed, where I'm guessing the comp couldn't handle the graphics? I dunno??

Sorry this isn't an answer to your question, but I hope it sheds light on something, so we can all play the game 'we bought' to kill some time. Although, technically I have killed a lot of time trying to get this game to work :)

Intel Core 2 Duo E8400 2.99GHz
Win xp home service pack 2
2.98 GB ram
Radeon x1300 256mb

Thanks for listening.