Curious just how long does it take on average?
I submitted a CD key request right after downloading it and finding out the key issue, which was on November 3rd.
Resubmitted one again last Friday, and got another e-mail less than an hour ago, with a forwarded message sent to me the first time around -- on November 5th -- with an explanation added including, quote, "We have experienced a technical issue with our mail server", which seems to be the case, judging by the attached message. So if you didn't get your key yet, just submit the request again. It works.