Thanks Korell, I greatly appreciate your assurances.

Though I have to say, this should not be. The receipt of the request should be explicit, clear and unequivocal. The customer should be left in no doubt as to what is going on. As it is, I have sent the request a number of times (not sure how many) from several different browsers, and wandered all over the forums over an issue that, with a little common sense, doesn't need to, and shouldn't exist. To dump back to the 'contact us' page is ludicrous! It leaves the impression that you are yelling into the void, that your perfectly reasonable request has fallen on, at best, deaf ears. Wholly unprofessional.

Very disappointed with my experience of GOG thus far, this being my first purchase with them.

The lack of notification of a support ticket being sent only seems to have happened since the new site was made live when GOG came out of beta. A number of people have mentioned the issue so I'm sure GOG support are aware of it. The site is still being worked on so hopefully it'll get fixed at some point in the future to make it clear that a message has been sent, but for now we have to live with it as it is.

Oh, I've been with GOG for about 2 years 9 months now and have quite a fair few games in my GOG library. I can't always say that GOG are perfect, but then they are a very small company in comparison to your big hitters in digital distribution, such as Steam. However, what GOG provide is not something easily found elsewhere - many older games and all games with DRM removed and tweaked to run on modern machines. Sure, sometimes the DRM removal has a couple of issues and there are still times when you need to tweak a game a little more to get it running on your machine, but the community here is fantastic, always someone to help out. Don't be too disappointed by the tiny issue of a lack of message sent notification.

9 days an still no cd key. Please help guys

I've tried to use the support service to request a unique CD-Key to play Neverwinter Nights 1 online, but it doesn't look like any message goes through.

As stated above I am requesting a unique CD-Key so I can play multiplayer Neverwinter Nights 1.

That's the way it works at the moment - I believe there are plans to implement an acknowledgement feature in the works.

GOG is closed over the weekend, so you might have the key early next week.

I would also like to get a multiplayer cd key. Thank you.

You have to contact Support.
As above, contact Support.

Contacted support. Thank you.

i need my cd key for nwn diamond edition...

Hello id like my CD key

may i get the cd key to play online

Hi, just bought NWN Diamond and tried to follow the directions to "Please contact us through this support form and select "multiplayer key request" in the "I have a problem with:" drop-down menu."

The "this support form" link is to http://www.gog.com/en/support/contact/technical_issues_with_games/ and there's no support form there and no "I have a problem with:" dropdown that I can see. I tried Contact Us, selected Technical Support with Games, and got redirected back to the same starting page.

Help please?

Use this direct link and select 'multiplayer key request' from the drop down menu.