Thanks Korell, I greatly appreciate your assurances.
Though I have to say, this should not be. The receipt of the request should be explicit, clear and unequivocal. The customer should be left in no doubt as to what is going on. As it is, I have sent the request a number of times (not sure how many) from several different browsers, and wandered all over the forums over an issue that, with a little common sense, doesn't need to, and shouldn't exist. To dump back to the 'contact us' page is ludicrous! It leaves the impression that you are yelling into the void, that your perfectly reasonable request has fallen on, at best, deaf ears. Wholly unprofessional.
Very disappointed with my experience of GOG thus far, this being my first purchase with them.
The lack of notification of a support ticket being sent only seems to have happened since the new site was made live when GOG came out of beta. A number of people have mentioned the issue so I'm sure GOG support are aware of it. The site is still being worked on so hopefully it'll get fixed at some point in the future to make it clear that a message has been sent, but for now we have to live with it as it is.
Oh, I've been with GOG for about 2 years 9 months now and have quite a fair few games in my GOG library. I can't always say that GOG are perfect, but then they are a very small company in comparison to your big hitters in digital distribution, such as Steam. However, what GOG provide is not something easily found elsewhere - many older games and all games with DRM removed and tweaked to run on modern machines. Sure, sometimes the DRM removal has a couple of issues and there are still times when you need to tweak a game a little more to get it running on your machine, but the community here is fantastic, always someone to help out. Don't be too disappointed by the tiny issue of a lack of message sent notification.