Every time I try to use the form to contact the Support Team and request a CD key, I fill in the blanks then when I click on the send button, I am dumped to the 'contact us' page! Not a page that says clearly and unequivocally that my request has been sent.
Thus I am uncertain whether my request has been received or not. I certainly don't see any messages in my account to note that I have sent a request in this regard.
I have the same problem when I try to report this issue via the 'contact us' page, once I have filled in all the blanks, given all the details above, and then click 'send' I am dumped back to the start again with the 'Contact Us' page. No affirmation of my request, no message assuring me that things are being handled. For all the world it seems like my requests are dropping in the black hole of the GOG server never to be seen or heard again.
Very disappointed. Bad GOG, Bad. No biscuit.
This appears to be normal behaviour as it happened to me too but I did get a response from GOG. I too was unsure that my request was sent so I did it twice to request a CD key. I ended up getting two responses (both with the same key I should add, as it should be).