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For requesting a CD-KEY please follow this link:
http://www.gog.com/en/support/contact/technical_issues_with_games/neverwinter_nights_diamond_edition
Post edited October 03, 2012 by Firek
I've tried this link and submitted it 3 times in the last 3 days. I still have not received a reply!
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geodenn: I've tried this link and submitted it 3 times in the last 3 days. I still have not received a reply!
Please check your spam/junk folders (both online and in your mail viewer app, if you're using one). As far as I can tell my colleague sent you your set of keys twice - three days ago an yesterday.
I've got the same issue. And i'm waiting for the cd key for online play.
I hope there will be no problem.
Me as well. I just sent a request and I hope I get my keys. I also hope they come in a decent amount of time.
Hello Guys. I´m From Brazil,
And I´m waiting for the cd key too..
Can you please send my CD Key... I do wanna play
Thanks
The time is passing...
How many days Will I have to wait to have my Cd Key and your attention?
I will keep writing until this day...

Thanks for nothing (until now)
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camelofisio: The time is passing...
How many days Will I have to wait to have my Cd Key and your attention?
I will keep writing until this day...

Thanks for nothing (until now)
You should receive it within 3 business days (holidays and weekends do not count). If you haven't (make sure to check your spam folder as Firek said above), then resend request thru above link. Rinse and repeat until you get it.
I thank you for answering... I did not know about this "time of waiting"
I suggest you to put in big letters, to keep your clients informed...
(expecting that you comprehend my bad english)

I will wait for the cd key

Thank you
It's right there on the game page... everyone complaining clearly is challenged about actually reading on-line.

And don't just "wait" for your keys; follow the instructions to request them.
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camelofisio: I thank you for answering... I did not know about this "time of waiting"
I suggest you to put in big letters, to keep your clients informed...
(expecting that you comprehend my bad english)

I will wait for the cd key

Thank you
The 2-3 bussiness days is the time it usually takes to reply support requests (in this case the CD-key request, you did send it thru the above link? Posts in forum do not count although GOG staff do reply to them on occasion.). If reply takes longer, it's usually best to resend the request as there have been occasional problems with mail server and support may get swamped with support requests at times so yours may get burried. Note that GOG offices are based in Polland so their timezone is GMT +1 (yours seem to be GMT -3 or -4 depening where in brazil you live) and GOG staff works between 8:00 and 16:00 so depending when you send your request, it's entirely possible they'll see it next morning at the earliest.

And just to make sure I'm not misunderstood:

You can send the CD-key request as soon as you purchase a game that uses one (note that single player works out of box as GOG installer comes with generic CD-key).

You need to request it using the support form, forum posts do not count.

The 2-3 days I mentioned is the time it usually takes for GOG staff to reply but it may well come soon after you send the request depending the time of the day and how busy the staff is.

You should check your e-mail account spam/junk folder as some spam filters may mistakenly consider GOG e-mails as spam.
Ok Guys! Let´s make it clear!

It was a communication mistake, probably mine... Friends os mine received in 2 - 5 hours, and I became worried.

NICE JOB! I received the CD key in 3 days time (I could not find that information)
Willl recommend for others friends...

And Especially Thanks for my Friend of Finland, for your patient and attention. He was carefully to observe that people from others countries have different cultures and watched the minimal details in his explanation...

When You come to Brazil, don´t forget to post me and I will thank you, showing the Brazilian friendly way of living, besides of the beautiful beaches of RIO of course!

hahaha

Thank you
just got my cd key within just a day or half got to be patient
You guys don't work on weekends then? SO if I sent it Friday i should receive it by Wednesday?