Secondly; I spoke to the guys who handle getting our games packaged for release and they are
aware of this. They have gotten your support requests and they are working on getting this addressed. They haven't replied to you because they don't yet know exactly when this will be fixed.
I think everyone - on every forum - would at least appreciate a brief "we have received your support request and are now looking into the problem", or something non-committal but confirmatory.
A reply email, saying they know that there is an issue, but dont know when it will be resolved would have gone a LONG way to appease me.
Since you guys didnt get back til a month later, yes I am going to take advantage of the free game (motoracer 3, and hope it too doesnt have issues).
1-3 days for an email response from support.
How hard is that?
Apparently too hard.
Still so sad.