Posted July 16, 2020
GOG Galaxy 2.0 is unable to find the game Return to Castle Wolfenstein. It does not show up in my "Owned games" and "Installed" tabs and manually adding it by scanning the game folder does also nothing. Please fix this.
Berzerk2k2
has the Quad
Registered: Sep 2013
From Germany
Bustacap
Tonic Trouble
Registered: Apr 2012
From Germany
Posted July 16, 2020
shows up fine for me. its sorted under "w"
OHMYGODJCABOMB
Harsh Will Never Die
Registered: Jun 2015
From Russian Federation
Posted July 16, 2020
I have a similar problem with another game (Alan Wake's American Nightmare) for exactly two months, but there is still no any reaction from GOG.
I'm not an expert, but it seems to me that something is wrong with the database from which GOG Galaxy 2.0 imports the information about the games you own. I have a reason to think so because I did a fresh install of GOG Galaxy 2.0 on my laptop, where Galaxy had never been installed before, and got exactly the same result - the game is still missing from my library. It definitely doesn't look like a problem on the user side.
You can try to create a report on Mantis, but don't put too much hope in it. There are hundreds of reports on Mantis (including mine) and only 16 of them have been resolved. (:
I'm not an expert, but it seems to me that something is wrong with the database from which GOG Galaxy 2.0 imports the information about the games you own. I have a reason to think so because I did a fresh install of GOG Galaxy 2.0 on my laptop, where Galaxy had never been installed before, and got exactly the same result - the game is still missing from my library. It definitely doesn't look like a problem on the user side.
You can try to create a report on Mantis, but don't put too much hope in it. There are hundreds of reports on Mantis (including mine) and only 16 of them have been resolved. (:
Christsnatcher
New User
Registered: Dec 2013
From Austria
Posted July 17, 2020
The game is present in my library, it's just - as Bustacap already mentioned - wrongly sorted under "W" instead of "R".
OHMYGODJCABOMB
Harsh Will Never Die
Registered: Jun 2015
From Russian Federation
Posted July 17, 2020
You didn't read the first post carefully, did you?
It doesn't matter how it's sorted - under "R" or under "W" - when it doesn't appear in the library at all, even if you try to import it manually. (:
Missing games is a well-known issue faced by many GOG Galaxy 2.0 users. I suggest you take a closer look at your library. There is a chance that some game(s) may be missing.
It doesn't matter how it's sorted - under "R" or under "W" - when it doesn't appear in the library at all, even if you try to import it manually. (:
Missing games is a well-known issue faced by many GOG Galaxy 2.0 users. I suggest you take a closer look at your library. There is a chance that some game(s) may be missing.
Berzerk2k2
has the Quad
Registered: Sep 2013
From Germany
Posted July 21, 2020
The latest GOG Galaxy update from yesterday fixed the problem. RtCW is now showing up in both lists but still not in alphabetical order (game name starts with R not W).
micpp
New User
Registered: Sep 2008
From Australia
Posted July 21, 2020
You can override the order by editing the game and changing the Sorting Title. I think the logic is to have all the Wolfenstein games listed together under W hence why it defaults this way
Berzerk2k2
has the Quad
Registered: Sep 2013
From Germany
Posted July 21, 2020
Yeah I totally get that logic to have all Wolf games right next to each other but I rather have them sorted the same way it is when I go through my library using the web version. Your tip with changing the "Sorting Title" did the trick easily. Thanks for pointing me into the right direction.
SzmaragdowaEnklawa
New User
Registered: Oct 2018
From Poland
Posted July 21, 2020
I'm not an expert, but it seems to me that something is wrong with the database from which GOG Galaxy 2.0 imports the information about the games you own. I have a reason to think so because I did a fresh install of GOG Galaxy 2.0 on my laptop, where Galaxy had never been installed before, and got exactly the same result - the game is still missing from my library. It definitely doesn't look like a problem on the user side.
You can try to create a report on Mantis, but don't put too much hope in it. There are hundreds of reports on Mantis (including mine) and only 16 of them have been resolved. (:
You should contact the support directly by submitting a ticket here:
https://support.gog.com/hc/en-us/requests/new?form=account&product=galaxy
Select problem type - 'game not visible on shelf/list'
An official support ticket is required for GOG staff to access your account details.
OHMYGODJCABOMB
Harsh Will Never Die
Registered: Jun 2015
From Russian Federation
