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Recently when I try to launch GOG galaxy the launcher will sometimes gets stuck at loading. I have left it for an hour and it's just stuck there permanently. The only way to close it is to actually restart my machine, but even then the PC gets stuck while shutting down. The only way I have found to actually kill the process is to perform a hard reset on my PC.

Is there any solution to this problem, or has anyone heard of this before?
sounds like a network issue like having it set to goto the store page by default but it can't see the internet... to figure it out we need a lot more info like what os for starters
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----------------: Recently when I try to launch GOG galaxy the launcher will sometimes gets stuck at loading. I have left it for an hour and it's just stuck there permanently. The only way to close it is to actually restart my machine, but even then the PC gets stuck while shutting down. The only way I have found to actually kill the process is to perform a hard reset on my PC.

Is there any solution to this problem, or has anyone heard of this before?
Hi,
I have the same problem couple times a week actually. GOG 2.0 stops at logging in and I can't kill the process or even restart my PC (System works normally and is responsive, only gog process is unkillable.). Only Power off and on again works and eventually it loads properly. It seems like a software problem but I cannot pinpoint the reason for it. nothing similar ever happens with any other programs and use a lot of games and editing software.

I would appreciate any ideas.
Problems began after last GOG update I think but I can't be sure.
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ussnorway: sounds like a network issue like having it set to goto the store page by default but it can't see the internet... to figure it out we need a lot more info like what os for starters
Thought my post didn't get any responses and didn't see this. My OS is windows 10 and the launcher is set to open on recent activity. The problem still happens every now and again (happened today actually) and I am no closer to finding out what causes it.

Is there a support contact email I can use to ask someone directly at GOG about this?
try going into settings [see image] and change the start page to install instead of recent... run it that way for a week and see if you still get locked up

why = because Galaxy starts at boot by default and Windows can take a few mins to finish booting/ updates etc that networks are not really on yet so asking for recent needs a network to the internet that may not be running yet... at least this test will tell you where to look

no Gog doesn't have any support people for Galaxy or games because they cost $
Attachments:
installed.jpg (180 Kb)
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ussnorway: try going into settings [see image] and change the start page to install instead of recent... run it that way for a week and see if you still get locked up
I also possess this issue. When I go to Install a game, through Galaxy, I remain stuck as the Program searching for the information. I've never had this issue before. Usually, GOG Galaxy just jumps to the downloading process.
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ussnorway: try going into settings [see image] and change the start page to install instead of recent... run it that way for a week and see if you still get locked up
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SongWukong: I also possess this issue. When I go to Install a game, through Galaxy, I remain stuck as the Program searching for the information. I've never had this issue before. Usually, GOG Galaxy just jumps to the downloading process.
downloading a game is different to starting Galaxy but it still sounds like a network issue yes;
of course you told us your OS, what game and if you are also running a VPN so we have the info we need to trouble shoot ;)

you could try [temp] disable the Ip6 address of your system... that tends to be people on US accounts but with Vpn it could also happen to others