Ok its easy to install and get running. But what happends after they need microsoft office or some other windows app running or they have problems with drivers and they have to use only terminal to correct those problems. Not all computer stores offer linux support.
OpenOffice for the Microsoft Office alternative
No driver problems on 2 different laptops... it installs them with ease...
You don't need terminal to install. They have a client for installing programs.. you look,choose & install with 1 click :)
this ubuntu case is from my own experiences. update manager gives me ati driver update, i update and boot. after update graphical interface is gone because xorg.conf have some erros in it. i have to use terminal commands to fix xorg.conf ang get graphical interface up and running again. so if you dont know how to use terminal you would be fucked in that case.
let me ask you this, can you see that mother or elder who uses computers only to surf the web, store photos, emails, etc to manage this type of scenario?