Some retailers might be happy with saying, “Well, we’ll work on this and when it’s fixed we’ll give you a new download.” Then, after a month, six months, a year (or longer?) players would probably get an executable that functions correctly and the retailer would be happy with having done its job.
GOG is not just “some retailer”.
Yes, we’re working on fixing MotoRacer 2 at this very moment, but we can’t tell you for sure that we’re going to have this fixed in a week, two weeks, or even a month, and telling you to wait for that long isn’t fair.
So here’s what we’re going to do: if you’re unhappy with your copy of MotoRacer 2, we’ll give you a code for any $5.99 game at GOG.com. Just log in and go to our support form, select MotoRacer 2 from the dropdown of games you have downloaded, and fill out the subject line with something like, “I’d like a credit for my copy of MotoRacer 2”. Our handy-dandy support team will get cracking on it and will send a code to you as soon a we can.
Since we’re not happy with the quality of the title, we’re have taken it off the list of active sales for now while we work on it. If you ask for a credit for your copy of the game, you’ll notice that we don’t take it off your shelf, though, and if you have already purchased it and want to download it, you’ll still be able to. Once we get the game working--whenever that is--we’ll put the game up for active sale again and post an announcement so that you guys know to redownload the new version of the game.
In the meantime, you’ll be able to enjoy a complimentary game on us as an apology.
GOG will never knowingly disappoint you, and we hope that this makes it right for you guys. We wouldn’t be where we are without our dedicated community of gamers, and we hope you’ll hang around for a long time to come.