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I'm a little disappointed by the treatment that GoG has about the Windows9x games.

It is clear that these games are troublesome to get started on NON-9x systems, but it seems that they do very little to help their customers to run these games.

Aside repackaging the original (or patched) version with all their pro and cons... usually alongside issues on running on newer systems, nothing is done.

I've bought several games that I can't play at all while some others will run after "community patching".

So, while technically these games "can" run on later windows system (the dreaded Windows Xp/Vista/7 compatibility), GoG do nothing to help their customers to do so.

To make a long story short: I've payed for something that I can't use.
In a normal shop I'll get a refund or substitution, on GoG I'm left with nothing...
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OldOldGamer: I'm a little disappointed by the treatment that GoG has about the Windows9x games.

It is clear that these games are troublesome to get started on NON-9x systems, but it seems that they do very little to help their customers to run these games.

Aside repackaging the original (or patched) version with all their pro and cons... usually alongside issues on running on newer systems, nothing is done.

I've bought several games that I can't play at all while some others will run after "community patching".

So, while technically these games "can" run on later windows system (the dreaded Windows Xp/Vista/7 compatibility), GoG do nothing to help their customers to do so.

To make a long story short: I've payed for something that I can't use.
In a normal shop I'll get a refund or substitution, on GoG I'm left with nothing...
Have you tried the game-specific forums? Most people usually get their problems solved there, even if it takes a while.
Out of interest, what actual steps have you taken to get it to run? What problems are you encountering? The game has only been on sale for a few short hours, and even then it seems GOG have custom-patched it, judging from the posts in the Silver forum thus far.
Have you tried to run the game as administrator or/and in compatibility modes? I know that you propably tried that already but who knows, maybe you didn't and it will help.
Post edited May 15, 2012 by retro_gamer
high rated
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OldOldGamer: So, while technically these games "can" run on later windows system (the dreaded Windows Xp/Vista/7 compatibility), GoG do nothing to help their customers to do so.
Have you asked Support for help? There's generally a day or so turnaround on Support queries, so I'm guessing even if you have, you won't have heard a response yet. To that end, let's not say that GOG hasn't done anything to help you run the game--it's just possible that we haven't done enough to help you yet.

The genius and the tragedy of Windows PCs lies in the same place: the uncountable trillions of configs that you might have. To that end, it is literally impossible to test a game on every possible rig. We currently have over 30 computers in the test lab, and we don't release a game until it works on all of them.

Look around in the sub-fourm, ask support for help, and see you can get this sorted out. Don't give up! ;)
You also haven't said what system you have: Vista, 7, 32bit, 64bit?
GoG can be slow sometimes, but they always pull through. Write in this thread what PC you have and what game(s) you're having problems with, and somebody will help figure it out.
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TheEnigmaticT: We currently have over 30 computers in the test lab, and we don't release a game until it works on all of them.
Point this out more to people! :) That's a decent-sized number considering what I was assuming before.
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TheEnigmaticT: We currently have over 30 computers in the test lab, and we don't release a game until it works on all of them.
And that is how things should be done ;) So far I don't have any issues with the 60 games I have and I guess my laptop just love GOG releases :D
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TheEnigmaticT: We currently have over 30 computers in the test lab,
They would be room for a few more if you cleared the corpses out of the back room.
Attachments:
goglab.jpg (143 Kb)
30 PC in the test lab (assuming identical HW and SW they are nearly useless for testing purposes), where Silver run as a charm but, in a few hours, many customers encounter the same problems that solved in the same manner: a community solution.

Even if the 30 PC test line is true, I'm sure the test team should have solved these same issues many customers stumble upon, and a little guide to solve them could be provided by GoG.

Instead it is more easy to fall back on the dedicated community.
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OldOldGamer: 30 PC in the test lab (assuming identical HW and SW they are nearly useless for testing purposes), where Silver run as a charm but, in a few hours, many customers encounter the same problems that solved in the same manner: a community solution.

Even if the 30 PC test line is true, I'm sure the test team should have solved these same issues many customers stumble upon, and a little guide to solve them could be provided by GoG.

Instead it is more easy to fall back on the dedicated community.
Don't forget time. The internets great community problem solving service is often way faster to come up with a solution. Almost unlimited manpower and around the clock work.
It's not rare for companies to simply not solve the problem before the "community service" and if a solution is already easily available why should the company post the same solution?
This is where companies often get lazy.

Note I have no idea if it's like this here, I'm speaking generally about the internet and customer support service.
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OldOldGamer: 30 PC in the test lab (assuming identical HW and SW they are nearly useless for testing purposes) ...
There is no justification for the above assumption.

However, as TET has already pointed out there are quite literally millions of possible combinations of PC configurations - it is only possible for a company with finite resources to test a relatively small cross section of the most common ones. Stuff slips through - or, to put it more generally, shit happens.

But we have a good community here - you get a crowd sourced test & fix service for free :)

The specific issue you mention relates to a problem relating to the video codec used by that particular game for its intro's and outro's. Video codec's are one of those "here be dragons" issues on PC's that often cause such issues and are difficult to test for - and often difficult to diagnose.
Post edited May 15, 2012 by brianhutchison
I wonder if my gaming compatibility is pretty good because I haven't installed any "k-lite codec packs" for many many years, and instead use e.g. VLC media player (which contains all the codecs and decoders I've ever felt I need for watching, it even plays FLVs (pr0n)).

Then again, old Win9x games using some god awful Quicktime versions are sometimes quite problematic, but usually it just means you won't see the videos, but you can still play the game.
Post edited May 15, 2012 by timppu
Ahh, nevermind. I need to rethink this issue from start to finish. My bad.
Post edited May 15, 2012 by OldFatGuy