That's very interesting, because now, after visiting the GOG YouTube video in question once again, I don't even see the posts complaining about posts being removed any longer... very curious, no? Unless a bunch of users simultaneously had second thoughts about what they had posted and decided to self-police, it really looks to me like a bunch of the more highly-ranked negative comments were purged.
Or there were no such posts on our YouTube channel. Haven't seen such posts there, but then again I had lots of other things to do than browsing through all the comments. Only thing I can promise you is I didn't delete any comments - it would be stupid and useless, because there's a big chance the user who's post has been deleted would most probably post it again and would state that his post has been deleted by GOG.
While you're investigating things...I ordered a couple of games just before the shutdown and on Sunday when I saw the notice, I sent an email asking what was going on (and saying I would reverse the charges if I could not get my games). Later I saw the follow up posts and figured it was a stunt and so did not reverse the charges. However, to this date, no one at GOG has ever replied to my email. That does not seem to be good business practice to me.
I know you are a small company and I sincerely wish GOG well. If you check, you will see I have been a big supporter for a long time and have made many favorable posts here and at other sites about GOG. I sent many new people your way. But, no big deal, I do not expect anything for that, you earned it fair and square with your great business model and great games with no DRM.
Anyway...to not answer a valid email question from a purchaser whose goods were being withheld seems to go over the line to me. And since I had many more games at risk (as a simple check would have shown), anyone could have seen that my concern was justified.
Of course, you're back now, so it does not really matter in my case, I will continue to do business with you, but I cannot, at this point, recommend your site to anyone and I am very sorry about that, as I love what you are doing and wish you all success. i just hope your management will, at some point, realize what a terrible miscalculation they made and offer something more than a cheesy video apology to those who were justifiably annoyed and disappointed in GOG's lack of good judgement (just my opinion, I know).
At a minimum, GOG should admit that some serious mistakes were made, and promise it won't happen again. Then I and many others will, I'm sure, be reassured that GOG "has a clue."
Thanks for listening.