EDIT: The below post is no longer up-to-date. The game mentioned in it has already been updated, so please don't waste your time sending emails to anyone. I'm just keeping this post here for "archival" purposes.
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Good morning, ladies and gentlemen, and WELCOME to another round of lulz and butthurt (at the gog customer's - i.e. your - expense)!
As you all know, Through The Woods is out of date here and is missing a major update, so I decided to send an inquiry to both the dev and the publisher of that particular game. I have yet to hear back from the dev, but after a mere two weeks of waiting, I finally got my reply from the publisher, which I reproduce here in full:
"Hello,
Thank you for contacting us.
We are sorry for the inconvenience, however under this e-mail address we provide technical support only for titles published by "1C Publishing", not the "1C Company". Please try contacting the support@softclub.ru for more information regarding this title.
Kind regards,
1C Tech Support"
Well, fuck me! Not only are those pesky Russians meddling in our elections, their customer service is also such a barren wasteland that they're incapable of hitting that "forward" button in their email client, instead leaving me to do their dirty work for them.
A curious little side note: I also informed gog about this missing patch and here is their reply: "Unfortunately we were still unable to update Through The Woods. I am unable to disclose any details, but we are aware that we're missing this patch and will add it as soon as possible." Does this imply that this patch is deliberately withheld from gog? The plot thickens...
Since 1C "support" were so kind to provide me with the ACTUAL address to send my inquiry to, I ask y'all to do one small thing:
Send an email to support@softclub.ru, inquiring about the lack of updates for the gog version of Through The Woods. For extra lulz (and to save yourself the hassle), feel free to copy/paste the content of the mail I sent to 1C
"Hello,
I just noticed that the Steam version of Through The Woods has received a rather significant update, including re-recording of all the mother's dialogue. This update apparently has never made it to gog, the most recent update was done 10 months ago. I would sincerely appreciate it if you could add this latest build to gog as well! Thank you very much!
Best regards,
..."
Nothing like walking into your office on a quiet Monday morning to find your inbox flowing over with mails from disgruntled goglodytes! Let's make it happen!
Have a great day, everyone!
Post edited September 26, 2017 by fronzelneekburm