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General discussionIs support working?(16 posts)(16 posts)
(16 posts)
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This is my favourite topic
Posted September 26, 2016
hi
i send last week 2 emails to support and nothing :(

I am working in game shop where we sold customers new sealed physical box of Witcher 3 GOTY, but he is claiming that code is not working. But its retyped to gog galaxy OK.

Thanks for answers
No posts in this topic were marked as the solution yet. If you can help, add your reply
Posted September 26, 2016
Sometimes support can take a while to get back to you.
He should be able to redeem his code outside of Galaxy by going here, though:
https://www.gog.com/redeem
Posted September 26, 2016
avatar
originalky: hi
i send last week 2 emails to support and nothing :(

I am working in game shop where we sold customers new sealed physical box of Witcher 3 GOTY, but he is claiming that code is not working. But its retyped to gog galaxy OK.

Thanks for answers
Did you submit your support query at https://www.gog.com/support/contact or did you literally send them an email? Asking because I do not believe they accept incoming support directly via email unless it is in response to their auto-responder emails that are sent out when a support request is submitted via the URL I just mentioned.

If you did actually send a request via email, try again via the URL above.

HTH
Posted September 26, 2016
avatar
originalky: snip
To add further info, if you see a blue one online (meaning posts from GOG-staff) you can ping them via the chat option:

Move your cursor over the picture of somebody where it says GOG-staff, wait a short moment and a window will appear, saying in their start conservation. Click on it and you will be brought to the chat screen, shortly explain your problem and your ticket number which you shall have received if you opened a ticket, and they will try to speed it up.

Hope it helps.

Or if you have a ticket number, you can post it in here, gog staff does read its own forum ;)
Posted September 26, 2016
avatar
originalky: hi
i send last week 2 emails to support and nothing :(

I am working in game shop where we sold customers new sealed physical box of Witcher 3 GOTY, but he is claiming that code is not working. But its retyped to gog galaxy OK.

Thanks for answers
We did reply to both of your tickets (within 10 minutes, even!). Please check your spam and junk folders, just in case.

You should use official channels to investigate such distribution-related cases, though.
Posted September 26, 2016
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Firek: <snip>
Was it just me, or did anyone else hear a mic drop?
Posted September 26, 2016
Anyone here get a kick out of the OP's name.

original ky
Posted September 26, 2016
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Firek: snip
I wrote a question with the help of the contact formular on friday. I have not recieved an answer yet. Here is my question:

Hi there,

I am very happy that you deal with the game "VIKINGS - WOLVES OF MIDGARD". But I have three questions:

1. Will we get the soundtrack and artbook as order in advanced too, like
steam buyer?
2. Will we get the linux version too, like steam?
3. Is the multiplayer only for steam users. Do we get no multiplayer on
gog.com?

I also have emailed Kalypso about this situation. Perhaps anybody can
tell me more.

Greetings
But Kalypso did not answered even too.
Post edited September 26, 2016 by Patsche85
Posted September 26, 2016
avatar
Firek: snip
avatar
Patsche85: I wrote a question with the help of the contact formular on friday. I have not recieved an answer yet. Here is my question:

Hi there,

I am very happy that you deal with the game "VIKINGS - WOLVES OF MIDGARD". But I have three questions:

1. Will we get the soundtrack and artbook as order in advanced too, like
steam buyer?
2. Will we get the linux version too, like steam?
3. Is the multiplayer only for steam users. Do we get no multiplayer on
gog.com?

I also have emailed Kalypso about this situation. Perhaps anybody can
tell me more.

Greetings
avatar
Patsche85: But Kalypso did not answered even too.
GOG Support doesn't work during weekends, you should get your reply today or tomorrow.
Post edited September 26, 2016 by Prah
Posted September 26, 2016
avatar
Patsche85: I wrote a question with the help of the contact formular on friday. I have not recieved an answer yet. Here is my question:

But Kalypso did not answered even too.
avatar
Prah: GOG Support doesn't work during weekends, you should get your reply today or tomorrow.
We will see.....I know they does not work at weekend. But I also think I will get no really aswer about my questions. Perhap/do not know jet....
Posted September 26, 2016
Okay so on this side I tried Steam support, and on this side I tried GOG.

On the Steam side I don't feel anything. On the GOG side it's tingling.

Do you people know what that means?

It means it's working!
Posted September 27, 2016
avatar
originalky: hi
i send last week 2 emails to support and nothing :(

I am working in game shop where we sold customers new sealed physical box of Witcher 3 GOTY, but he is claiming that code is not working. But its retyped to gog galaxy OK.

Thanks for answers
avatar
Firek: We did reply to both of your tickets (within 10 minutes, even!). Please check your spam and junk folders, just in case.

You should use official channels to investigate such distribution-related cases, though.
Big thanks. didnot know it was in spam :(
Posted September 27, 2016
avatar
originalky: hi
i send last week 2 emails to support and nothing :(

I am working in game shop where we sold customers new sealed physical box of Witcher 3 GOTY, but he is claiming that code is not working. But its retyped to gog galaxy OK.

Thanks for answers
Maybe you could contact CDP customer service instead? http://en.cdprojektred.com/contact-support/

Or send an email to biz@cdprojektred.com, after all this is a business related enquiry.
Posted September 27, 2016
avatar
Patsche85: I wrote a question with the help of the contact formular on friday. I have not recieved an answer yet. Here is my question:

But Kalypso did not answered even too.
avatar
Prah: GOG Support doesn't work during weekends, you should get your reply today or tomorrow.
Even no answer yet. It is Tuesday now :/
Posted September 27, 2016
avatar
Prah: GOG Support doesn't work during weekends, you should get your reply today or tomorrow.
avatar
Patsche85: Even no answer yet. It is Tuesday now :/
Patience my friend :)

Also check your spambox, sometimes replies to your ticket gets there instead of your regular inbox.
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This is my favourite topic
Community
General discussionIs support working?(16 posts)(16 posts)
(16 posts)