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IMPORTANT: Please read before posting This topic has been provided to discuss the latest releases of our Downloader (for both Mac and Windows systems) and to submit bug reports. The stable releases (recommended for most users) can be found at this address:http://www.gog.com/downloader.

Latest version:

Mac OS X - 1.2 (build 512)
Windows - 3.6.0

Both Downloaders now have the option of sending Error Reports directly to us (this can be found in app under Settings).
Post edited October 29, 2013 by Fallen_Zen
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barefly: I'm currently having issues with the Gog downloader (version 3.3.14). Basically after a period of time my download will stop. In this case I am trying to download The Witcher 2 and it seems to only stop after a period of time, or due to my screen locking. I'm not too sure because I leave it on overnight for the download. When I am using my pc though the download doesn't stop. The way the download stops is also weird because the resume all button remains grey, the pause all is active, and the download status is listed as paused. I'd appreciate any assistance. Thanks!
[...]
Seems im getting a weird msg that says I can't post any links at this moment on my account. I trimmed down the log files so I could post this edit.
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Szulak: I checked your issue, and your PC or notebook going into suspended mode - which stopping the current download. I suggest you change your power settings, you can find them in Control Panel.
I figured this out last night, disabled my pc from going into suspend, and this morning the downloader is still going strong. Thanks!
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Szulak: It can be any server-side issue, lets wait a bit if the problem will still occur. Anyway, could you please post your log file?
Sorry for the delay. Log file below.
This was taken after launching the downloader, clicking a link on my download page, and getting the error. You'll see there's nothing here referring to the error.

CPU with 4 core(s) found:
CPU0: 2675 MHz for Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
CPU1: 2675 MHz for Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
CPU2: 2675 MHz for Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
CPU3: 2675 MHz for Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
Memory: 4285579264
OS Version: Microsoft Windows NT 6.2.9200.0
Language: English (United Kingdom)
Drive C:\ has 63016292352 bytes available
Drive D:\ has 8381583360 bytes available
Drive E:\ has 97805045760 bytes available
Drive F:\ has 67007455232 bytes available
Drive T:\ has 139303301120 bytes available
Drive U:\ has 335277010944 bytes available
19:01:34 Log started
19:01:35 init started
19:01:35 Worker -1 Requesting https://api.gog.com/en/downloader2/status/stable/3.3.14
19:01:35 Worker -1 Request https://api.gog.com/en/downloader2/status/stable/3.3.14 successed?:True
App online: True
19:01:35 Init ended
19:01:36 Login started
19:01:36 Requesting https://api.gog.com/en/downloader2/user/stable/
19:01:37 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
19:01:37 User deadfolk logged in
19:01:37 Login ended
19:01:37 Deserialization started
19:01:37 Deserialization ended
Not really a bug, but a feedback nonetheless:

Download version 3.3.14.0 (stable)
Windows 7 64 bit SP1
French
no log, as it's not a bug (but I can make one if necessary)

Problem: Lack of information regarding download resuming after 'turning it off and on again' (rebooting)

When you close the GOG Downloader (to shutdown your computer), even if you pause the current download, the next time you turn your computer on and launch the GOG Downloader, the download list is empty.

It only shows 1 element, "Windows installer", as completed and clicking on the magnifying glass opens an Explorer window of the download folder location, containing each part (.bin) files you already downloaded.

The only way to resume your download is to clear the list, go on the gog.com website again and click on "download" again.

Hopefully, it recognize the existing .bin files and rapidly resume downloading where it stopped, but nothing is informing me of this, so until the very last moment I thought I would have to wait through these 5 hours (7 hours in total for ArmA II CO) because the GOG Downloader would have to overwrite all existing files.

-

Possible solution:

Until we can resume a download directly from the GOG Downloader (with a link to the gogdownloader:// address next to the download entry, saved until the entry is manually cleared from the list), there should be a message (like a small yellow comment box) informing you that:

Your previous downloads weren't finished when the GOG Downloader was closed, but fear not ! You only need to launch the download again from gog.com, and make sure the already-downloaded files are in the same folder as the renewed download. The GOG Downloader will verify these files and resumes downloading where it previously stopped. We're sorry for the inconvenience and are currently working on making this process fully automatic.

That comment box would show up (with a "Do not show this again" checkbox) when you launch the GOG Downloader and the previous session didn't registered a 'clear' or 'completed' download list when the GOG Downloader was closed. It would cover the normal shutdown with unfinished downloads, crashes, process termination, etc.

ps: Thanks for everything you've done, keep up the good work GoG, you're the best ! :)
Post edited February 13, 2013 by Klem
Few things I would like to note:

Add the minimize button, so it minimizes to taskbar. I prefer minimizing my programs rather than closing them to tray. Also, every time I close to tray, the warning notification pops up(about program closing to tray) - it should be reminded only once.

I would love an option to turn off tray icon. Closing the program should close the program.

Is login really necessary? I am logged in on the webpage already, why login twice?

Downloading big files seems to increase hard drive fragmentation a lot. Steam had similar issues in the past, but they fixed it somehow. It is a bit tiring to defragment hard drive after every download if you plan to keep installers.

Leave no man behind! After uninstalling GOG Downloader, it leaves a bunch of folders in appdata, also leaves a registry entry. Please make uninstaller uninstall cleanly all the files and registry entries. Reason? Someday I might play some older game at work PC, and I would not want administrators to find out about my gaming simply by finding a bunch of folders left behind after uninstall.

That's all :)
HNG, spoke too soon:
Runtime Error (at 139.390):

The source file is corrupted.

You should run the installer's integrity check to verify which files need to be re-downloaded.
Now to find which 1.5 Gb part is corrupted... damn
Sorry if this has been posted before (I checked through a lot of back pages and didn't see this mentioned), but I can't get the downloader to work
When I open up my list of games, I click on the option of using the GOG downloader mode. When I go to the downloader page I can see that it is trying to load the game (it says fetching game data), but after about 4 seconds I get a yellow triangle next to the name of the game I'm trying to install (for example it says ID: medal_of-honor.allied_assualt-war-chestwin.installer) under that there is a red bar and under that a message saying "Cannot fetch game details". At that point it won't do anything else.

I do seem to be logged in correctly (it shows my name). I think I am using the latest version (I've tried redownloading a couple of times) which seems to be 3.3.14 stable.

Any help would be appreciated
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Klem: Now to find which 1.5 Gb part is corrupted... damn
Try running the integrity check? Run the installer, click options, check the "Verify Integrity" box. Alternatively, re-adding the game to the downloader should do a proper hash check, and download the corrupted parts only.
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joshdad: Any help would be appreciated
First thought was that since the site is getting hammered by people checking the SS2 announcement, thus resulting in errors communicating with the servers. I don't seem to have this problem, so only suggestion would be to wait a bit (15 minutes? Half an hour?) and try again.
If this fails, upload your log file to pastebin and post a link here for Szulak to take a look at.
Post edited February 13, 2013 by JMich
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Klem: Now to find which 1.5 Gb part is corrupted... damn
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JMich: Try running the integrity check? Run the installer, click options, check the "Verify Integrity" box. Alternatively, re-adding the game to the downloader should do a proper hash check, and download the corrupted parts only.
Thanks for your kind help ! :)

Sadly, the problem isn't solved:

1) The error happens before the installer can correctly launch. I do not have access to the integrity check.

2) I tried adding the game to the downloader again, it didn't made a proper hash check as it "validated" the chunks and called it "downloaded", despite the installer still crashing and reporting the corruption.

Now, I'll move in another folder chunks after chunks, see when the chunk I just redownloaded makes the installer work.

...

EDIT: OK, removed the .exe installer and the first chunk, redownloaded them, then I could access the file integrity check, then it worked well, thanks a lot everyone ;)
Post edited February 13, 2013 by Klem
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aivadroid: Is login really necessary? I am logged in on the webpage already, why login twice?
Login is necessary due to security reasons, the gog downloader do not know if you are logged in or not into website.

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aivadroid: Downloading big files seems to increase hard drive fragmentation a lot. Steam had similar issues in the past, but they fixed it somehow. It is a bit tiring to defragment hard drive after every download if you plan to keep installers.
I will take a look on it, however, nobody mentioned it before. How did you check if its increasing hard drive fragmentation?

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aivadroid: Leave no man behind! After uninstalling GOG Downloader, it leaves a bunch of folders in appdata, also leaves a registry entry. Please make uninstaller uninstall cleanly all the files and registry entries. Reason? Someday I might play some older game at work PC, and I would not want administrators to find out about my gaming simply by finding a bunch of folders left behind after uninstall.
We will fix it in the new version, thank you.

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joshdad: Sorry if this has been posted before (I checked through a lot of back pages and didn't see this mentioned), but I can't get the downloader to work
When I open up my list of games, I click on the option of using the GOG downloader mode. When I go to the downloader page I can see that it is trying to load the game (it says fetching game data), but after about 4 seconds I get a yellow triangle next to the name of the game I'm trying to install (for example it says ID: medal_of-honor.allied_assualt-war-chestwin.installer) under that there is a red bar and under that a message saying "Cannot fetch game details". At that point it won't do anything else.

I do seem to be logged in correctly (it shows my name). I think I am using the latest version (I've tried redownloading a couple of times) which seems to be 3.3.14 stable.

Any help would be appreciated
Could you post (or upload to any paste-bin like services) a content of your log file? Log can be found as follows:
Windows 7/Vista - C:\Users\USERNAME\AppData\Local\GOG.com
Windows XP - C:\Documents and Settings\USERNAME\Local Settings\Application Data\GOG.com
Is this what you are looking for (it's actually an extremely long list, so I cut out most of the middle part, and just included the first dozen or so entries, as well as the last part of it)


11:34:30 AM Worker -1 Requesting https://api.gog.com/en/downloader2/status/stable/3.3.14
11:34:31 AM Worker -1 Request https://api.gog.com/en/downloader2/status/stable/3.3.14 successed?:True
11:37:28 AM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
11:37:30 AM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
11:37:30 AM Worker -1 Requesting https://api.gog.com/en/downloader2/status/stable/3.3.14
11:37:30 AM Worker -1 Request https://api.gog.com/en/downloader2/status/stable/3.3.14 successed?:True
11:40:28 AM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
11:40:30 AM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
11:40:30 AM Worker -1 Requesting https://api.gog.com/en/downloader2/status/stable/3.3.14
11:40:31 AM Worker -1 Request https://api.gog.com/en/downloader2/status/stable/3.3.14 successed?:True
11:43:28 AM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
1:19:33 AM Worker -1 Request https://api.gog.com/en/downloader2/status/stable/3.3.14 successed?:True
1:22:31 AM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
1:22:32 AM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
1:22:32 AM Worker -1 Requesting https://api.gog.com/en/downloader2/status/stable/3.3.14
1:22:33 AM Worker -1 Request https://api.gog.com/en/downloader2/status/stable/3.3.14 successed?:True
1:25:31 AM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
1:25:32 AM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
1:25:32 AM Worker -1 Requesting https://api.gog.com/en/downloader2/status/stable/3.3.14
1:25:33 AM Worker -1 Request https://api.gog.com/en/downloader2/status/stable/3.3.14 successed?:True
1:28:31 AM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
1:28:32 AM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
1:28:32 AM Worker -1 Requesting https://api.gog.com/en/downloader2/status/stable/3.3.14
1:28:33 AM Worker -1 Request https://api.gog.com/en/downloader2/status/stable/3.3.14 successed?:True
Serializing application state.
Closing Downloader
CPU with 4 core(s) found:
CPU0: 2593 MHz for AMD Phenom(tm) II X4 810 Processor
CPU1: 2593 MHz for AMD Phenom(tm) II X4 810 Processor
CPU2: 2593 MHz for AMD Phenom(tm) II X4 810 Processor
CPU3: 2593 MHz for AMD Phenom(tm) II X4 810 Processor
Memory: 8312995840
OS Version: Microsoft Windows NT 6.1.7601 Service Pack 1
Language: English (United States)
Drive C:\ has 11866271744 bytes available
Drive D:\ has 2384990208 bytes available
Drive E:\ has 0 bytes available
3:05:52 PM Log started
3:05:53 PM init started
3:05:53 PM Worker -1 Requesting https://api.gog.com/en/downloader2/status/stable/3.3.14
3:05:54 PM Worker -1 Request https://api.gog.com/en/downloader2/status/stable/3.3.14 successed?:True
App online: True
3:05:54 PM Init ended
3:05:54 PM Login started
3:05:54 PM Requesting https://api.gog.com/en/downloader2/user/stable/
3:05:55 PM Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
3:05:55 PM User joshdad logged in
3:05:55 PM Login ended
3:05:55 PM Deserialization started
3:05:55 PM Deserialization ended
3:06:15 PM Requesting https://api.gog.com/en/downloader2/status/stable/3.3.14
3:06:16 PM Request https://api.gog.com/en/downloader2/status/stable/3.3.14 successed?:True
3:08:55 PM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
3:08:56 PM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
3:08:56 PM Worker -1 Requesting https://api.gog.com/en/downloader2/status/stable/3.3.14
3:08:57 PM Worker -1 Request https://api.gog.com/en/downloader2/status/stable/3.3.14 successed?:True
Closing Downloader
Serializing application state.


Also, I found this in the same area as the above (in a file called settings)

Windows Script host
Script C:\users\MY USERNAME\Appdata\local\Gog.com\settingsjs
line 1
Char. 19
Error Expected ";"
code 800A03EC
source: microsoft jsript compilation error

Is this what you needed?
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joshdad: Is this what you are looking for (it's actually an extremely long list, so I cut out most of the middle part, and just included the first dozen or so entries, as well as the last part of it)

Is this what you needed?
In your previous post you wrote: "[...]yellow triangle next to the name of the game I'm trying to install (for example it says ID: medal_of-honor.allied_assualt-war-chestwin.installer[...]"

Could you make a screenshot of it? I never seen this issue before.
Here you go.
Attachments:
gog_error.jpg (266 Kb)
Never mind.
Post edited February 14, 2013 by Ultimatum
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joshdad: Here you go.
I don't know where did you find that version, but its version from 2008 or 2009 year of GOG Downloader :)

You can download current version of GOG Downloader from www.gog.com/downloader
That's strange, because the link you sent me is the same link I used to download the version I thought I was using (I wasn't even a member of GOG back in 2008 / 2009.

How do I go about completely uninstalling the GOG downloader? I want to totally erase it, so I can then try re-installing it..