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IMPORTANT: Please read before posting This topic has been provided to discuss the latest releases of our Downloader (for both Mac and Windows systems) and to submit bug reports. The stable releases (recommended for most users) can be found at this address:http://www.gog.com/downloader.

Latest version:

Mac OS X - 1.2 (build 512)
Windows - 3.6.0

Both Downloaders now have the option of sending Error Reports directly to us (this can be found in app under Settings).
Post edited October 29, 2013 by Fallen_Zen
My logfile is too large for pastebin.

The bug occurs at random intervals on random content, but i've had it happen on two different boxes.

Here is the part of the log that seems relevant:

5:29:41 PM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
5:29:41 PM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
InvalidOperationException on Downloader 1
Message: The operation has timed out.
Stack trace: at System.Net.ConnectStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at GOGCompanionApp.Worker.DownloadChunk(Object downloadObject) in C:\gog dowloader - beta\GOG.com Companion\Worker.cs:line 1735
Inner exception:
5:30:25 PM Invalid checksum on chunk the_witcher_1.0.0.3.dmg.932
5:30:25 PM Chunk checksum: 238d5b0552c4302bfea1f36a6c83632e
5:30:25 PM File checksum: 9be23246f6b66d2e90404181d348dfab
5:30:25 PM 9887586233 size on chunk the_witcher_1.0.0.3.dmg.932
5:30:25 PM Downloading chunk the_witcher_1.0.0.3.dmg.932 bytes range(9772728320 - 9783214079)
5:30:25 PM Chunk byte ranges for chunk the_witcher_1.0.0.3.dmg.932 correct
5:30:29 PM Ended downloading chunk the_witcher_1.0.0.3.dmg.932
5:30:29 PM Valid checksum on chunk the_witcher_1.0.0.3.dmg.932
5:32:41 PM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
5:32:41 PM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
5:35:41 PM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
5:35:41 PM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
5:38:41 PM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
5:38:41 PM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
5:39:24 PM Resetting cache
5:41:41 PM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
5:41:41 PM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
5:44:41 PM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
5:44:41 PM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True


I had a smaller log, but I accidentally deleted it :(
Having issues with downloading Giana Sisters: Twisted Dreams and I am using downloader 3.3.5.0 Windows 7 Ultimate English and my log is

CPU with 2 core(s) found:
CPU0: 2933 MHz for Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz
CPU1: 2933 MHz for Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz
Memory: 4291723264
OS Version: Microsoft Windows NT 6.1.7601 Service Pack 1
Language: English (United States)
Drive C:\ has 1561373925376 bytes available
Drive D:\ has 1566198276096 bytes available
9:23:17 PM Log started
9:23:17 PM init started
9:23:17 PM Worker -1 Requesting https://api.gog.com/en/downloader2/status/beta/3.3.5
9:23:18 PM Worker -1 Request https://api.gog.com/en/downloader2/status/beta/3.3.5 successed?:True
App online: True
9:23:18 PM Init ended
Clicked URL: gogdownloader://giana_sisters_twisted_dreams/win_installer
9:23:18 PM Login started
9:23:18 PM Requesting https://api.gog.com/en/downloader2/user/stable/
9:23:19 PM Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
9:23:19 PM User Fosterinn logged in
9:23:19 PM Login ended
9:23:19 PM Deserialization started
9:23:19 PM Deserialization ended
9:23:19 PM Started downloading info: giana_sisters_twisted_dreams
9:23:19 PM Worker -1 Requesting https://api.gog.com/en/downloader2/game/giana_sisters_twisted_dreams/
9:23:19 PM Worker -1 Request https://api.gog.com/en/downloader2/game/giana_sisters_twisted_dreams/ successed?:True
9:23:19 PM Giana Sisters: Twisted Dreams info fetched
9:23:19 PM ended downloading info
9:23:19 PM fetching download sizes and chunk info for Giana Sisters: Twisted Dreams
9:23:19 PM Worker -1 Requesting https://api.gog.com/en/downloader2/file/giana_sisters_twisted_dreams/1_installer_0
9:23:20 PM Worker -1 Request https://api.gog.com/en/downloader2/file/giana_sisters_twisted_dreams/1_installer_0 successed?:True
Message: The operation has timed out
Stack trace: at System.Net.HttpWebRequest.GetResponse()
at GOGCompanionApp.Worker.DownloadInfoSize(WorkerTaskDownloadInfoSize workerTask) in C:\gog dowloader - beta\GOG.com Companion\Worker.cs:line 1009
Inner exception:
Message: The operation has timed out
Stack trace: at System.Net.HttpWebRequest.GetResponse()
at GOGCompanionApp.Worker.DownloadInfoSize(WorkerTaskDownloadInfoSize workerTask) in C:\gog dowloader - beta\GOG.com Companion\Worker.cs:line 1009
Inner exception:
Message: The operation has timed out
Stack trace: at System.Net.HttpWebRequest.GetResponse()
at GOGCompanionApp.Worker.DownloadInfoSize(WorkerTaskDownloadInfoSize workerTask) in C:\gog dowloader - beta\GOG.com Companion\Worker.cs:line 1009
Inner exception:
Message: The operation has timed out
Stack trace: at System.Net.HttpWebRequest.GetResponse()
at GOGCompanionApp.Worker.DownloadInfoSize(WorkerTaskDownloadInfoSize workerTask) in C:\gog dowloader - beta\GOG.com Companion\Worker.cs:line 1009
Inner exception:


Any help with getting it download would be appreciated. The extras and patch downloaded fine. I have also cleared the log and retried it too. No success.
Post edited December 13, 2012 by Fosterinn
avatar
corfe83: Just tried GOG downloader for the first time today. The download will go fine at first (and very fast, I'm on fiber optic) until the download is around 80 or 90% complete, then no progress will occur. The product will still say "Downloading..." and at the bottom of the downloader window it says "Online - 2.51 MB/s". However, the progress bar clearly isn't moving at all, even if I let it go for ~20 minutes. I'm able to access the internet just fine during this time. The really odd thing is, if I exit the downloader and run it again, all of a sudden the product in question will suddenly be 100% complete, and installing the product works just fine. I've installed ~10 products so far, and every single one has required me to exit and re-run the downloader in order for it to recognize that the download had actually already finished.
avatar
Szulak: Could you try to lower the number of concurrent connections to 2? It will make you download a bit slowly, but more stable (since you had time-out problems).
I just tried setting concurrent connections to 2, and it didn't fix the problem. I think the important bit is that when the download appears to have stopped progressing (it's always almost finished, maybe 20 MB or 100 MB left to go), the download has actually already finished, the downloader just won't realize it until I exit and rerun it. After rerunning it, it realizes the download had actually already finished, and progress is immediately at 100% without waiting any time to finish the download. I"m then able to install the game successfully. this is consistent - I've installed around 10 games so far, and every single one has exhibited this behavior.

Really seems like a bug.
Post edited December 14, 2012 by corfe83
Every time I lost my internet connection, the downloader crash and the currently downloaded game is missing when the downloader was restarted

Unable to download costume quest

Here's the content of the logger.log file
http://pastebin.com/99bskBNq
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Shinook: This is a follow up to my prior post.

For some reason, several downloads just freeze at a certain point, the transfer speed remains the same (it freezes at a certain point), and nothing progresses.

Unfortunately, my log is too long to post and attaching it won't work. Is there somewhere I can email it?
Please post your log file on pastebin-like service.

avatar
corfe83: Just tried GOG downloader for the first time today. The download will go fine at first (and very fast, I'm on fiber optic) until the download is around 80 or 90% complete, then no progress will occur. [..]
avatar
Shinook: For some reason, several downloads just freeze at a certain point, the transfer speed remains the same (it freezes at a certain point), and nothing progresses.
avatar
rihkama: I noticed the same thing when I had left the downloader running during the night. Gothic 2 for example had frozen at 99% or so.
It looks like downloader has problems with recognizing how much has been downloaded in the last chunk of game. Does this problem occurs with small games (< 100mb) as well?
I will fix it in next version of downloader.

avatar
tswijaya: Every time I lost my internet connection, the downloader crash and the currently downloaded game is missing when the downloader was restarted

Unable to download costume quest

Here's the content of the logger.log file
http://pastebin.com/99bskBNq
Does downloader crashing or just getting froze? I checked it, downloader has been froze, but as soon as I turned my net connection on, the downloader resumed download successfully.
Post edited December 14, 2012 by Szulak
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rihkama: Regarding the issue with Alien Nations: downloader doesn't crash anymore but I supect that's because the file is no longer found :)

edit: Even direct download with the web browser gives 404 - Not Found error so seems like issue isn't with the downloader only.
Yes, that was a server side issue, which has been resolved. The game should be working now.
I have this problem; I only noticed it within the last month or two so I think it is a new issue.

I have set by GOG downloader to start at system boot, but it not longer starts in the tray. It start at full size and when I hit the "x" to minimize to tray it just becomes a very small window in the lower left side of the screen. If I make it bigger again and then minimize it again it works fine.

I am using version 3.3.5 I downloaded a few days ago from the link Szulak provided.

I use Win7 64-bit in English.
Post edited December 14, 2012 by jacobmarner
avatar
jacobmarner: I have this problem; I only noticed it within the last month or two so I think it is a new issue.

I have set by GOG downloader to start at system boot, but it not longer starts in the tray. It start at full size and when I hit the "x" to minimize to tray it just becomes a very small window in the lower left side of the screen. If I make it bigger again and then minimize it again it works fine.

I am using version 3.3.5 I downloaded a few days ago from the link Szulak provided.

I use Win7 64-bit in English.
It has been reported already, thanks. I will fix it in the next version.
avatar
jacobmarner: I have this problem; I only noticed it within the last month or two so I think it is a new issue.

I have set by GOG downloader to start at system boot, but it not longer starts in the tray. It start at full size and when I hit the "x" to minimize to tray it just becomes a very small window in the lower left side of the screen. If I make it bigger again and then minimize it again it works fine.

I am using version 3.3.5 I downloaded a few days ago from the link Szulak provided.

I use Win7 64-bit in English.
avatar
Szulak: It has been reported already, thanks. I will fix it in the next version.
Thanks! I suppose this just shows how happy I am to have your downloader running at all times.

Does downloader crashing or just getting froze? I checked it, downloader has been froze, but as soon as I turned my net connection on, the downloader resumed download successfully.
The first case, it crashed. I got an error message from Windows (?). Unfortunately I did not screen captured it.

The second one, my internet connection seemed to stagnate. It did not drop but there is no data sent or downloaded either. I tried to pause the downloader but I got the 'waiting' cursor (the circling cursor). I restarted my internet connection but the downloader keep showing the 'waiting' cursor. So I closed the downloader.

In both cases, the downloaded game disappear from the download list so I have to add it again. The previous downloader (3.2.22) was able to quickly resume the download where it left off.

Does downloader crashing or just getting froze? I checked it, downloader has been froze, but as soon as I turned my net connection on, the downloader resumed download successfully.
avatar
tswijaya: The first case, it crashed. I got an error message from Windows (?). Unfortunately I did not screen captured it.

The second one, my internet connection seemed to stagnate. It did not drop but there is no data sent or downloaded either. I tried to pause the downloader but I got the 'waiting' cursor (the circling cursor). I restarted my internet connection but the downloader keep showing the 'waiting' cursor. So I closed the downloader.

In both cases, the downloaded game disappear from the download list so I have to add it again. The previous downloader (3.2.22) was able to quickly resume the download where it left off.
How did you close the downloader? Did you kill the process by task manager?
avatar
tswijaya: The first case, it crashed. I got an error message from Windows (?). Unfortunately I did not screen captured it.

The second one, my internet connection seemed to stagnate. It did not drop but there is no data sent or downloaded either. I tried to pause the downloader but I got the 'waiting' cursor (the circling cursor). I restarted my internet connection but the downloader keep showing the 'waiting' cursor. So I closed the downloader.

In both cases, the downloaded game disappear from the download list so I have to add it again. The previous downloader (3.2.22) was able to quickly resume the download where it left off.
avatar
Szulak: How did you close the downloader? Did you kill the process by task manager?
If I remember correctly I right clicked the icon on the task bar then choose exit.
avatar
Szulak: Could you try to lower the number of concurrent connections to 2? It will make you download a bit slowly, but more stable (since you had time-out problems).
avatar
corfe83: I just tried setting concurrent connections to 2, and it didn't fix the problem. I think the important bit is that when the download appears to have stopped progressing (it's always almost finished, maybe 20 MB or 100 MB left to go), the download has actually already finished, the downloader just won't realize it until I exit and rerun it. After rerunning it, it realizes the download had actually already finished, and progress is immediately at 100% without waiting any time to finish the download. I"m then able to install the game successfully. this is consistent - I've installed around 10 games so far, and every single one has exhibited this behavior.

Really seems like a bug.
So ; i see ; the issue is still present (sorry i didn't had the opportunity to test the last version of the downloader). It's been 2 months + the pb is present ..... *sight*

i have sent many e-mails to the support , did everything it's possible to do.

You are right , the downloader fails to see time to time when a game is finished (with the previous version of the downloader it failed at 99% 3 times ; among 15 titles downloaded.)

From what i have tested , with the md5 (see the wiki or in this topic http://www.gog.com/forum/general/gog_file_sizes_and_md5s/page1); files are always finisihed to download when the downloader fails to detect it.

It's not too much annoying, :

the workaround is to not queueing games to d/l , for the sole reason if a game is stuck in the tasklist , the next games won't be downloaded... .

For Szulak , as far i can recall , it's not happening with small games.

hope that helps
Post edited December 14, 2012 by DyNaer

It looks like downloader has problems with recognizing how much has been downloaded in the last chunk of game. Does this problem occurs with small games (< 100mb) as well?
I will fix it in next version of downloader.
Generally it's larger games > 1 GB.
Post edited December 14, 2012 by Shinook
I will take a look on this issue carefully. Thank you for reporting it.