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IMPORTANT: Please read before posting This topic has been provided to discuss the latest releases of our Downloader (for both Mac and Windows systems) and to submit bug reports. The stable releases (recommended for most users) can be found at this address:http://www.gog.com/downloader.

Latest version:

Mac OS X - 1.2 (build 512)
Windows - 3.6.0

Both Downloaders now have the option of sending Error Reports directly to us (this can be found in app under Settings).
Post edited October 29, 2013 by Fallen_Zen
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Szulak: I tried to reproduce it myself, but I couldn't. Are you using any additional programs to 'support' windows minimization, for example PowerMenu or something like it?
Nothing to my knowledge. I started to hunt down any program that integrates with explorer. I'll let you know if I find the guilty one.
----EDIT----

I give up. Can't find it, but I'll list the things I tried:
1. Uninstalling GOG downloader and upgrading to 3.3.5.0 (stable)
2. Uninstalling ALL Microsoft Visual C++ runtimes
3. Uninstalling Adobe Flash, O&O Defrag, Punkbuster, and pretty much any program that has a service running in the background, has a startup entry or has explorer integration
4. Disabling all BHO-s with hijackthis
5. Disabling all startup items

Some more info: The bug manifests at the first start of GOG Downloader (so exiting it and then starting it manifests the bug).
Some stuff I didn't/couldn't test:
1. I have office 2010 pro plus which I upgraded to Office 2013 (trial) then I downgraded back to office 2010.
2. I didn't test uninstalling any of my hardware (NVIDIA, realtek, intel) drivers.

As a feature request I'd like to see "Start Downloader minimized on windows startup"

P.S. You guys have the best support response time I've seen in year. Keep it up!
Post edited December 12, 2012 by deimios
I will add this to to-do list, and it will be probably added / fixed in the new version. Thanks.
Post edited December 12, 2012 by Szulak
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deimios: 1. Downloader version : 3.3.4.0 (stable)
2. OS version : Windows 7 Professional x64 SP1( build 7601 )
3. OS language : US English
4. Downloader log contents if possible: http://pastebin.com/TFyk5MnF
5. GOG Downloader starts up with windows as a normal window. Upon closing the window it minimizes win3.1 style as a small window above the start button instead of the systray. (See screenshot http://tinypic.com/r/1zqc18n/6) Once I restore it and click the close button again to minimize it, the problem dissapears, it minimizes to systray normally.
This happens regardless if I click close before or after the Downloader goes online. The first minimization after a system start will show the bug.
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Szulak: I tried to reproduce it myself, but I couldn't. Are you using any additional programs to 'support' windows minimization, for example PowerMenu or something like it?
i have noticed the exact same minimization bug, but it doesn't really bother me (win7 x64 SP1 Downloader version : 3.3.5.0)
For some reason the downloader crashes every time when I add Alien Nations installer to it. At first I thought it was crashing because I was adding multiple games but the crash also occurs when I just add Alien Nations.

So far I haven't noticed any other game causing the downloader to crash like this.

edit: I managed to add other games I have to the downloader without crashing. Seems like just Alien Nations causes the crash.

edit: OS information
Windows 7 Professional 64-bit (english)
3.3.5.0 downloader
Firefox 17.01

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: gog.com downloader.exe
Problem Signature 02: 3.3.5.0
Problem Signature 03: 50c71d19
Problem Signature 04: System
Problem Signature 05: 2.0.0.0
Problem Signature 06: 503f053d
Problem Signature 07: 1fc1
Problem Signature 08: 1c8
Problem Signature 09: System.Net.WebException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1035


Log doesn't seem to contain any reason for the crash:

CPU with 8 core(s) found:
CPU0: 3510 MHz for Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
CPU1: 3510 MHz for Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
CPU2: 3510 MHz for Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
CPU3: 3510 MHz for Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
CPU4: 3510 MHz for Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
CPU5: 3510 MHz for Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
CPU6: 3510 MHz for Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
CPU7: 3510 MHz for Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
Memory: 17050320896
OS Version: Microsoft Windows NT 6.1.7601 Service Pack 1
Language: English (United States)
Drive C:\ has 38508941312 bytes available
Drive D:\ has 796136853504 bytes available
Drive E:\ has 211034996736 bytes available
Drive X:\ has 172248961024 bytes available
20:44:17 Log started
20:44:17 init started
20:44:17 Worker -1 Requesting https://api.gog.com/en/downloader2/status/beta/3.3.5
20:44:31 Worker -1 Request https://api.gog.com/en/downloader2/status/beta/3.3.5 successed?:True
App online: True
20:44:31 Init ended
20:44:31 Login started
20:44:31 Requesting https://api.gog.com/en/downloader2/user/stable/
20:44:31 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
20:44:31 User rihkama logged in
20:44:31 Login ended
20:44:31 Deserialization started
20:44:31 Deserialization ended
Clicked URL: gogdownloader://alien_nations/win_installer
20:44:34 Started downloading info: alien_nations
20:44:34 Worker -1 Requesting https://api.gog.com/en/downloader2/game/alien_nations/
20:44:34 Worker -1 Request https://api.gog.com/en/downloader2/game/alien_nations/ successed?:True
20:44:34 Alien Nations info fetched
20:44:35 ended downloading info
20:44:35 fetching download sizes and chunk info for Alien Nations
20:44:35 Worker -1 Requesting https://api.gog.com/en/downloader2/file/alien_nations/1_installer_0
20:44:35 Worker -1 Request https://api.gog.com/en/downloader2/file/alien_nations/1_installer_0 successed?:True
20:44:35 Worker -1 Requesting https://api.gog.com/en/downloader2/installer/alien_nations/1_installer_0/crc/
20:44:36 Worker -1 Request https://api.gog.com/en/downloader2/installer/alien_nations/1_installer_0/crc/ successed?:True
Post edited December 12, 2012 by rihkama
This is a follow up to my prior post.

For some reason, several downloads just freeze at a certain point, the transfer speed remains the same (it freezes at a certain point), and nothing progresses.

Unfortunately, my log is too long to post and attaching it won't work. Is there somewhere I can email it?
Just tried GOG downloader for the first time today. The download will go fine at first (and very fast, I'm on fiber optic) until the download is around 80 or 90% complete, then no progress will occur. The product will still say "Downloading..." and at the bottom of the downloader window it says "Online - 2.51 MB/s". However, the progress bar clearly isn't moving at all, even if I let it go for ~20 minutes. I'm able to access the internet just fine during this time. The really odd thing is, if I exit the downloader and run it again, all of a sudden the product in question will suddenly be 100% complete, and installing the product works just fine. I've installed ~10 products so far, and every single one has required me to exit and re-run the downloader in order for it to recognize that the download had actually already finished.

1. 3.3.5.0 (stable)
2. Windows 7 Ultimate x64. Note I set compatibility mode for the exe to "Windows Vista" and set it to run as administrator. This didn't solve the problem.
3. US English
4. [Browser not the issue here]
5. Log excerpt:

InvalidOperationException on Downloader 3
Message: The operation has timed out.
Stack trace: at System.Net.ConnectStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at GOGCompanionApp.Worker.DownloadChunk(Object downloadObject) in C:\gog dowloader - beta\GOG.com Companion\Worker.cs:line 1735
Inner exception:
8:40:47 PM Invalid checksum on chunk setup_settlers_2_gold.exe.3
8:40:47 PM Chunk checksum: 082a3b1340957a22f513ce308f746e90
8:40:47 PM File checksum: 1108e791bfb1ca6f2ddd0815d45953fa
8:40:47 PM 286716885 size on chunk setup_settlers_2_gold.exe.3
8:40:47 PM Downloading chunk setup_settlers_2_gold.exe.3 bytes range(31457280 - 41943039)
8:40:47 PM Chunk byte ranges for chunk setup_settlers_2_gold.exe.3 correct
8:41:18 PM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
8:41:18 PM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
InvalidOperationException on Downloader 3
Message: The operation has timed out.
Stack trace: at System.Net.ConnectStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at GOGCompanionApp.Worker.DownloadChunk(Object downloadObject) in C:\gog dowloader - beta\GOG.com Companion\Worker.cs:line 1735
Inner exception:
8:41:59 PM Invalid checksum on chunk setup_settlers_2_gold.exe.3
8:41:59 PM Chunk checksum: 082a3b1340957a22f513ce308f746e90
8:41:59 PM File checksum: 249f94a30fb9882c3fc219826c300a5f
8:41:59 PM 286716885 size on chunk setup_settlers_2_gold.exe.3
8:41:59 PM Downloading chunk setup_settlers_2_gold.exe.3 bytes range(31457280 - 41943039)
8:41:59 PM Chunk byte ranges for chunk setup_settlers_2_gold.exe.3 correct
8:42:03 PM Ended downloading chunk setup_settlers_2_gold.exe.3
8:42:03 PM Valid checksum on chunk setup_settlers_2_gold.exe.3
Post edited December 13, 2012 by corfe83
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Shinook: For some reason, several downloads just freeze at a certain point, the transfer speed remains the same (it freezes at a certain point), and nothing progresses.
I noticed the same thing when I had left the downloader running during the night. Gothic 2 for example had frozen at 99% or so. Judging from log it was stuck repeating following lines during the freeze until I closed it:

22:41:06 Downloading chunk setup_gothic_2_gold_edition.exe.196 bytes range(2055208960 - 2057418132)
22:41:06 Chunk byte ranges for chunk setup_gothic_2_gold_edition.exe.196 correct
22:41:07 Valid checksum on chunk setup_gothic_2_gold_edition.exe.188
22:41:07 Valid checksum on chunk setup_gothic_2_gold_edition.exe.187
22:41:08 Ended downloading chunk setup_gothic_2_gold_edition.exe.190
22:41:08 Ended downloading chunk setup_gothic_2_gold_edition.exe.196
22:41:09 Ended downloading chunk setup_gothic_2_gold_edition.exe.193
22:41:09 Ended downloading chunk setup_gothic_2_gold_edition.exe.191
22:41:10 Ended downloading chunk setup_gothic_2_gold_edition.exe.192
22:41:10 Valid checksum on chunk setup_gothic_2_gold_edition.exe.190
22:41:10 Valid checksum on chunk setup_gothic_2_gold_edition.exe.196
22:41:10 Ended downloading chunk setup_gothic_2_gold_edition.exe.189
22:41:11 Valid checksum on chunk setup_gothic_2_gold_edition.exe.191
22:41:11 Valid checksum on chunk setup_gothic_2_gold_edition.exe.193
22:41:11 Valid checksum on chunk setup_gothic_2_gold_edition.exe.192
22:41:12 Valid checksum on chunk setup_gothic_2_gold_edition.exe.189
22:41:12 Ended downloading chunk setup_gothic_2_gold_edition.exe.195
22:41:13 Ended downloading chunk setup_gothic_2_gold_edition.exe.194
22:41:13 Valid checksum on chunk setup_gothic_2_gold_edition.exe.194
22:41:13 Valid checksum on chunk setup_gothic_2_gold_edition.exe.195
22:41:45 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
22:41:46 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
22:44:45 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
22:44:46 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
22:47:20 Resetting cache
22:47:45 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
22:47:46 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
22:50:45 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
22:50:46 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
22:53:45 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
22:53:46 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
22:56:45 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
22:56:46 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
22:57:20 Resetting cache
22:59:45 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
22:59:46 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
23:02:45 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
23:02:46 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
23:05:45 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
23:05:46 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
23:07:20 Resetting cache
23:08:45 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
23:08:46 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
23:11:45 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
23:11:46 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
23:14:45 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
23:14:46 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
23:17:20 Resetting cache
...
..
..
8:57:21 Resetting cache
8:59:47 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
8:59:48 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
9:02:47 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
9:02:48 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
9:05:47 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
9:05:48 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
9:07:21 Resetting cache
9:08:47 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
9:08:48 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
9:11:47 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
9:11:48 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
9:14:47 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
9:14:48 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
9:17:21 Resetting cache
9:17:47 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
9:17:48 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
9:20:47 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
9:20:48 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
Closing Downloader
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Shinook: This is a follow up to my prior post.

For some reason, several downloads just freeze at a certain point, the transfer speed remains the same (it freezes at a certain point), and nothing progresses.

Unfortunately, my log is too long to post and attaching it won't work. Is there somewhere I can email it?
Please use pastebin to copy-paste your log file. Does it happen with every download? If no, please post me which.

avatar
corfe83: Just tried GOG downloader for the first time today. The download will go fine at first (and very fast, I'm on fiber optic) until the download is around 80 or 90% complete, then no progress will occur. The product will still say "Downloading..." and at the bottom of the downloader window it says "Online - 2.51 MB/s". However, the progress bar clearly isn't moving at all, even if I let it go for ~20 minutes. I'm able to access the internet just fine during this time. The really odd thing is, if I exit the downloader and run it again, all of a sudden the product in question will suddenly be 100% complete, and installing the product works just fine. I've installed ~10 products so far, and every single one has required me to exit and re-run the downloader in order for it to recognize that the download had actually already finished.
Could you try to lower the number of concurrent connections to 2? It will make you download a bit slowly, but more stable (since you had time-out problems).


avatar
Shinook: For some reason, several downloads just freeze at a certain point, the transfer speed remains the same (it freezes at a certain point), and nothing progresses.
avatar
rihkama: I noticed the same thing when I had left the downloader running during the night. Gothic 2 for example had frozen at 99% or so. Judging from log it was stuck repeating following lines during the freeze until I closed it:
Please clear your log file, than try to reproduce the issue. If you will be able to get downloader frozen at 99%, do not do anything and post here your log file (or use pastebin-like service).
Hi,

Just downloaded the Gog downloader 3.3.5 and installed it. Tried to download The witcher 2 from my list only for the DL to crash as it was preparing the game for download. Happens every time. Tried a few other games and the same thing happens. I tried uninstalling and reinstalling the DL but the same thing happens each time.

Running the DL on Vista 32 service pack 1 with AVG and ZoneAlarm. Never had a problem with the older DL on same system. Also when trying to log into the DL it hangs at please wait forever and I have to shut it down and retry a few times before I get anywhere. It really is stoping me from buying anything in the current sale :(

Any help would be great.
Post edited December 13, 2012 by Kirin_Persus
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Kirin_Persus: Hi,

Just downloaded the Gog downloader 3.3.5 and installed it. Tried to download The witcher 2 from my list only for the DL to crash as it was preparing the game for download. Happens every time. Tried a few other games and the same thing happens. I tried uninstalling and reinstalling the DL but the same thing happens each time.

Running the DL on Vista 32 service pack 1 with AVG and ZoneAlarm. Never had a problem with the older DL on same system. Also when trying to log into the DL it hangs at please wait forever and I have to shut it down and retry a few times before I get anywhere. It really is stoping me from buying anything in the current sale :(

Any help would be great.
Could you post your log file please? Moreover, add GOG Downloader to exceptions list of your AV and ZoneAlarm.
Hi,

Where would I find the log File again?
avatar
Kirin_Persus: Hi,

Where would I find the log File again?
C:\Users\USERNAME\AppData\Local\GOG.com

Please copy-paste this file on pastebin-like service.
avatar
Szulak: Please clear your log file, than try to reproduce the issue. If you will be able to get downloader frozen at 99%, do not do anything and post here your log file (or use pastebin-like service).
I wasn't able to reproduce this issue reliably. The log I posted above shows when the downloader got stuck (~22:41 local time, 20:41 UTC) and when I closed it several hours later at morning. I encountered the problem twice while downloading 72 games, once with Gothic 2 and once with another game I no longer remember so for me it isn't possible to reproduce.

Regarding the issue with Alien Nations: downloader doesn't crash anymore but I supect that's because the file is no longer found :)

edit: Even direct download with the web browser gives 404 - Not Found error so seems like issue isn't with the downloader only.

17:27:31 Worker -1 Request https://api.gog.com/en/downloader2/file/alien_nations/1_installer_0 successed?:True
Message: The remote server returned an error: (404) Not Found.
Stack trace: at System.Net.HttpWebRequest.GetResponse()
at GOGCompanionApp.Worker.DownloadInfoSize(WorkerTaskDownloadInfoSize workerTask) in C:\gog dowloader - beta\GOG.com Companion\Worker.cs:line 1009
Inner exception:
Message: The remote server returned an error: (404) Not Found.
Stack trace: at System.Net.HttpWebRequest.GetResponse()
at GOGCompanionApp.Worker.DownloadInfoSize(WorkerTaskDownloadInfoSize workerTask) in C:\gog dowloader - beta\GOG.com Companion\Worker.cs:line 1009
Inner exception:
Message: The remote server returned an error: (404) Not Found.
Stack trace: at System.Net.HttpWebRequest.GetResponse()
at GOGCompanionApp.Worker.DownloadInfoSize(WorkerTaskDownloadInfoSize workerTask) in C:\gog dowloader - beta\GOG.com Companion\Worker.cs:line 1009
Inner exception:
Message: The remote server returned an error: (404) Not Found.
Stack trace: at System.Net.HttpWebRequest.GetResponse()
at GOGCompanionApp.Worker.DownloadInfoSize(WorkerTaskDownloadInfoSize workerTask) in C:\gog dowloader - beta\GOG.com Companion\Worker.cs:line 1009
Inner exception:
Message: The remote server returned an error: (404) Not Found.
Stack trace: at System.Net.HttpWebRequest.GetResponse()
at GOGCompanionApp.Worker.DownloadInfoSize(WorkerTaskDownloadInfoSize workerTask) in C:\gog dowloader - beta\GOG.com Companion\Worker.cs:line 1009
Inner exception:
Post edited December 13, 2012 by rihkama
Hi,

here is a copy of my log file from a pastebin service.

http://pastebin.com/iqcm15dZ

Let me know if you have problems viewing.

Cheers
Open enclosing folder is opening my documents instead of the download folder with version 3.3.5.

It's windows 7 x64, no logs recorded. Looks to be providing the wrong path to explorer.
Post edited December 13, 2012 by ewanm89