It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like:Chrome,Firefox,Internet Explorer orOpera

×
high rated
IMPORTANT: Please read before posting This topic has been provided to discuss the latest releases of our Downloader (for both Mac and Windows systems) and to submit bug reports. The stable releases (recommended for most users) can be found at this address:http://www.gog.com/downloader.

Latest version:

Mac OS X - 1.2 (build 512)
Windows - 3.6.0

Both Downloaders now have the option of sending Error Reports directly to us (this can be found in app under Settings).
Post edited October 29, 2013 by Fallen_Zen
avatar
deadfolk: Thanks for the suggestions, but none of those things are my problem. I tried pointing to a different folder, just in case, but it made no difference. It happens instantly, as soon as I click a download link in my collection page. I've tried installers and bonuses, but no change.
avatar
JudasIscariot: Please post your log here.

The default location of the Downloader log is C:\Users\Your User Name\AppData\Local\GOG.com and the file is logger.log.
Thanks for the reply - already posted log in this post
avatar
JudasIscariot: Please post your log here.

The default location of the Downloader log is C:\Users\Your User Name\AppData\Local\GOG.com and the file is logger.log.
avatar
deadfolk: Thanks for the reply - already posted log in this post
Remove completely the GOG Downloader, install it again and try to download any game. As soon as an error appear, go to your log file and copy its contents here (or upload it to paste-bin like-service). Please copy the whole contents of log file.
avatar
deadfolk: Thanks for the reply - already posted log in this post
avatar
Szulak: Remove completely the GOG Downloader, install it again and try to download any game. As soon as an error appear, go to your log file and copy its contents here (or upload it to paste-bin like-service). Please copy the whole contents of log file.
Thanks for the reply.

That's what I already did. That's everything in the file. Nothing new appears when I try to download, just the on-screen error, and nothing in the log.

I'll do it again over the weekend, just to be sure.
avatar
Szulak: Remove completely the GOG Downloader, install it again and try to download any game. As soon as an error appear, go to your log file and copy its contents here (or upload it to paste-bin like-service). Please copy the whole contents of log file.
avatar
deadfolk: Thanks for the reply.

That's what I already did. That's everything in the file. Nothing new appears when I try to download, just the on-screen error, and nothing in the log.

I'll do it again over the weekend, just to be sure.
Are you using any antivirus software or firewall which could block the gog downloader?
Ok, let me try this again...on sending the last 2 tries, the forum software told me I was not allowed to post links :)

The newest version of the gog downloader has a crashing problem (MacPro3,1, OSX10.8.2, security/sandbox setting "allow Applications from anywhere").

The gog downloader starts up fine but as soon as any activity whatsoever happens (like clicking in the window), it crashes with unhandled exception and that error will be reported every few seconds after that (see pic).

log:
15.02.2013 13:24:27.710 GOG Downloader[77168]: ApplePersistence=NO
15.02.2013 13:24:28.355 GOG Downloader[77168]: +[SBJsonStreamWriter initialize] NSCache supported
15.02.2013 13:24:45.579 GOG Downloader[77168]: Exception: "AXSelectedText" attribute unsupported by: <DownloadTableView: 0x101b04f50>
15.02.2013 13:24:45.582 GOG Downloader[77168]: Stack: (
0 GOG Downloader 0x000000010000277c -[Controller exceptionHandler:shouldLogException:mask:] + 41
1 ExceptionHandling 0x000000010007f9e2 -[NSExceptionHandler _handleException:mask:] + 168
2 ExceptionHandling 0x000000010007f65b NSExceptionHandlerExceptionRaiser + 210
3 libobjc.A.dylib 0x00007fff976963f0 objc_exception_throw + 43
4 CoreFoundation 0x00007fff983ba229 -[NSException raise] + 9
5 AppKit 0x00007fff945deab0 NSAccessibilityAttributeValue + 108
6 AppKit 0x00007fff9480025e -[NSObject(NSAccessibilityInternal) _accessibilityValueForAttribute:clientError:] + 228
7 AppKit 0x00007fff94803f16 CopyAppKitUIElementAttributeValueNoCatch + 53
8 AppKit 0x00007fff948015f1 CopyAttributeValue + 359
9 HIServices 0x00007fff8d4cc90d _AXXMIGCopyAttributeValue + 221
10 HIServices 0x00007fff8d4d316a _XCopyAttributeValue + 333
11 HIServices 0x00007fff8d4b1f4e mshMIGPerform + 443
12 CoreFoundation 0x00007fff982952d9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 41
13 CoreFoundation 0x00007fff98295019 __CFRunLoopDoSource1 + 153
14 CoreFoundation 0x00007fff982c819f __CFRunLoopRun + 1775
15 CoreFoundation 0x00007fff982c76b2 CFRunLoopRunSpecific + 290
16 HIToolbox 0x00007fff952e80a4 RunCurrentEventLoopInMode + 209
17 HIToolbox 0x00007fff952e7e42 ReceiveNextEventCommon + 356
18 HIToolbox 0x00007fff952e7cd3 BlockUntilNextEventMatchingListInMode + 62
19 AppKit 0x00007fff945ce613 _DPSNextEvent + 685
20 AppKit 0x00007fff945cded2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
21 AppKit 0x00007fff945c5283 -[NSApplication run] + 517
22 AppKit 0x00007fff94569cb6 NSApplicationMain + 869
23 GOG Downloader 0x0000000100001f14 start + 52
24 ??? 0x0000000000000002 0x0 + 2
)
Attachments:
Post edited February 15, 2013 by eleve
avatar
deadfolk: Thanks for the reply.

That's what I already did. That's everything in the file. Nothing new appears when I try to download, just the on-screen error, and nothing in the log.

I'll do it again over the weekend, just to be sure.
avatar
Szulak: Are you using any antivirus software or firewall which could block the gog downloader?
Only the built-in Windows Defender. But I don't think it's that - it was working until recently and nothing else has problems. Also, I noticed yesterday that the notifications in the Downloader work fine: the new message count, for example.
avatar
deadfolk: Thanks for the reply - already posted log in this post
avatar
Szulak: Remove completely the GOG Downloader, install it again and try to download any game. As soon as an error appear, go to your log file and copy its contents here (or upload it to paste-bin like-service). Please copy the whole contents of log file.
Update: It works in Internet Explorer - but not in Chrome, which I normally use. I am going to try resetting/reinstalling Chrome at a convenient time.


Okay - I did all that. The first time I launched the downloader after reinstalling, I got the error and the downloader terminated. At this time, no log file or c:\Users\...\AppData\Local\GOG.com was created. I launched it again, this time with no error, and the log file was created. I checked the download location and saved settings.
I clicked to download System Shock 2, and the error occured, but the downloader did not terminate. It also did not list the game.

Full log file:

CPU with 4 core(s) found:
CPU0: 2675 MHz for Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
CPU1: 2675 MHz for Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
CPU2: 2675 MHz for Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
CPU3: 2675 MHz for Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
Memory: 4285579264
OS Version: Microsoft Windows NT 6.2.9200.0
Language: English (United Kingdom)
Drive C:\ has 69410009088 bytes available
Drive D:\ has 8211238912 bytes available
Drive E:\ has 97805045760 bytes available
Drive F:\ has 56743657472 bytes available
Drive T:\ has 139303301120 bytes available
Drive U:\ has 290239758336 bytes available
10:03:08 Log started
10:03:08 init started
10:03:08 Worker -1 Requesting https://api.gog.com/en/downloader2/status/stable/3.3.14
10:03:08 Worker -1 Request https://api.gog.com/en/downloader2/status/stable/3.3.14 successed?:True
App online: True
10:03:08 Init ended
10:03:09 Login started
10:03:15 Requesting https://api.gog.com/en/oauth/initialize
10:03:15 Request https://api.gog.com/en/oauth/initialize successed?:True
10:03:15 Requesting https://api.gog.com/en/oauth/login/
10:03:16 Request https://api.gog.com/en/oauth/login/ successed?:True
10:03:16 Requesting https://api.gog.com/en/oauth/token/
10:03:16 Request https://api.gog.com/en/oauth/token/ successed?:True
10:03:16 Login started
10:03:16 Requesting https://api.gog.com/en/downloader2/user/stable/
10:03:16 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
10:03:16 User deadfolk logged in
10:03:16 Login ended
10:03:16 Deserialization started
10:03:16 Deserialization ended
10:03:21 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
10:03:22 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
10:03:22 Worker -1 Requesting https://api.gog.com/en/downloader2/status/stable/3.3.14
10:03:22 Worker -1 Request https://api.gog.com/en/downloader2/status/stable/3.3.14 successed?:True
10:03:26 Requesting https://api.gog.com/en/downloader2/status/stable/3.3.14
10:03:27 Request https://api.gog.com/en/downloader2/status/stable/3.3.14 successed?:True
10:03:29 Serializing application state after saving settings.
Post edited February 16, 2013 by deadfolk
OS: Windows 7, Polish.
Browser: FireFox
GoG downloader version: 3.3.14.0

When I click on a download link in my games library, I get a "file not found" page.
GOG downloader does not accept my login\password.
But same login\pass pair works when I'm trying to log in on the site.

- Downloader version 1.2 (331)
- MacOS 10.8.2 / English
avatar
eleve: Ok, let me try this again...on sending the last 2 tries, the forum software told me I was not allowed to post links :)

The newest version of the gog downloader has a crashing problem (MacPro3,1, OSX10.8.2, security/sandbox setting "allow Applications from anywhere").

The gog downloader starts up fine but as soon as any activity whatsoever happens (like clicking in the window), it crashes with unhandled exception and that error will be reported every few seconds after that (see pic).
Strange thing I must say. I'll dig into it. So if you change it to "Mac App Store and identified developers" it is working? GOG Downloader isn't sandboxed, this is only required for Mac App Store apps.

On another note, do you have Voice Over turned on on your system?

avatar
private_face: GOG downloader does not accept my login\password.
But same login\pass pair works when I'm trying to log in on the site.

- Downloader version 1.2 (331)
- MacOS 10.8.2 / English
Close the Downloader. Remove ~/Library/Preferences/com.gog.downloader.plist file and try to log in. Let me know if that helped.
Post edited February 18, 2013 by Fallen_Zen
Downloader version: 3.3.14.0 (Stable)
OS: Windows 7 SP1 (United States English)
Downloader log: (I can't post the log here without posting a URL. The complete log is 100kb big, which is rather long for this post)

I'm trying to download The Witcher 2's Windows game installer using the downloader. There's two problems here - first, the website says the files would be 13GB big, yet the downloader reports that the files will be 14.99GB, which is almost 15GB big - a rather large discrepancy. Second, after the downloader says it reached 14.99GB / 14.99GB, it continued downloading. Opening up the folder in Explorer shows that the downloaded files only had a size of 14.1GB. It's still downloading now. I'll update this post if anything odd turns up after the whole thing has finished downloading.
Attachments:
WARNING: This is a rant. If you don't like it, ignore it!
[/Rant on]
I am seriously disappointed in the GoG down-loader.
I feel that this is going from bad to worse.
The old down-loader worked like a charm. Ever since the "new" down-loader is up, it's been nothing but nightmares.
Nothing I do, improves anything, and I have gone through bouts of removing/installing, posting logs etc, and it has gone even worse now.
Every single download of the program is failing with "Checksum error on chunk <random number>" messages.
So, everyone says, use the HTTP down-loader, which is dodgy as hell, and always aborts somewhere along the line, as I happen to be on shoddy lines here.
So the bottom line is currently, that nothing I do, is worth anything, as I cannot retrieve any games... I have not been able to download any of the games lately.
Would be nice if it actually worked. Like the old version. Even steam with all it's idiosyncrasies does cope in downloading games.
And NO, I am not going to try and re-download and re-install a million times, wasting my limited bandwidth, to just end up back at square one.
I think that GoG needs to seriously re-look the new down-loader versus the old one, and do something.
[/Rant off]
avatar
mediumdeviation: Downloader version: 3.3.14.0 (Stable)
OS: Windows 7 SP1 (United States English)
Downloader log: (I can't post the log here without posting a URL. The complete log is 100kb big, which is rather long for this post)
Please upload your log file to the paste-bin like service, I will take a look on it.

avatar
Tsienyane: WARNING: This is a rant. If you don't like it, ignore it!
What internet connection have you got? Messsage "Checksum error on chunk <random number>" appears, when the downloader tried 10 times to download a chunk. It might be server side issue OR very poor network connection. Are you able to download games by my account panel?
avatar
mediumdeviation: Downloader version: 3.3.14.0 (Stable)
OS: Windows 7 SP1 (United States English)
Downloader log: (I can't post the log here without posting a URL. The complete log is 100kb big, which is rather long for this post)
avatar
Szulak: Please upload your log file to the paste-bin like service, I will take a look on it.
The download and installation completed without a hitch.
http://pastebin.com/DvTW9xKH should contain the log of this current session (the file was downloaded in one session)
Hi tried to use GOG downloader to download Baldurs gate 2 and I have an icon in my toolbar (although it is grey in colour) and a green icon in my start menu.

However when I click on the GOG downloader a window comes up - in the RH bottom corner it just says connecting...
and in the LH bottom corner there is an orange light which says offline - but I am connected to the internet. Has been like this all day

There is a `settings' button and I have tried to play around with the options in it but no change. I have sent an e-mail to support but no answer since 10.00 today - can anyone else help? Just want to play Baldur's Gate 2!!