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IMPORTANT: Please read before posting This topic has been provided to discuss the latest releases of our Downloader (for both Mac and Windows systems) and to submit bug reports. The stable releases (recommended for most users) can be found at this address:http://www.gog.com/downloader.

Latest version:

Mac OS X - 1.2 (build 512)
Windows - 3.6.0

Both Downloaders now have the option of sending Error Reports directly to us (this can be found in app under Settings).
Post edited October 29, 2013 by Fallen_Zen
Any chance of a portable version? I've come to use almost all portable apps; it keeps my computer running better, longer, and also makes OS reinstalls a snap. Love 'em!
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Szulak: I will take a look on this issue carefully. Thank you for reporting it.
Thanks, if I can do anything else to help let me know.
1. Downloader version (found under settings) - 3.3.5
2. OS version - WIndows 7 x64
3. OS language - English (US)
4. Browser kind and version (this is required only if you're having problems when adding games to the queue from the website) - not applicable
5. Downloader log contents if possible:
http://pastebin.com/1kNVzeUB

This is a clean Windows install (only a day old). Slow internet connection, but it's always been reliable. This is my first download attempt using the GoG downloader for some time.

Downloading Icewind Dale Complete (1.5GB). It was queued up with other files.

1. Same symptom as others are reporting - when it hit around 99%, it just stopped doing anything.
2. Restarting the downloader didn't help. I also tried installing the game in case it had actually finished, but the exe was faulty - it looks like the last chunks didn't download.
3. If I minimised, then selected "Exit", the processes would still be showing as open in the Task Manager, and wouldn't respond to kill requests. If I shutdown the PC, it would hang - I had to do a hard reset. This problem went away if I dropped to a single connection, but was unkillable with anything more than that.

The log shows an IO error. I'm not sure if this is supposed to be something on my PC or at your end, but when I eventually gave up and used the browser download instead, it worked first time.
Post edited December 14, 2012 by dragonbird
1. Downloader version (found under settings) - 3.2.22
2. OS version - WIndows 7 x64
3. OS language - German
4. Browser kind and version (this is required only if you're having problems when adding games to the queue from the website) - not applicable
5. Downloader log contents if possible: - not applicable

Dear gog.com team,

last night I scanned my computer for malware (from Linux with multiple scanners) and sadly a trojan was reported by ClamAV in Setup_Downloader_3.2.22.exe. I uploaded the file to virustotal.com and the result was that only ClamAV found a "WIN.Trojan.Zapchast-107".

Now I think that if it really was a trojan it should be found by more than one scanner, so I'd like to check back with you if the file is the unaltered original. After all some malware can have modified the file locally.

The md5 checksum of my local version of Setup_Downloader_3.2.22.exe is: f333d692b494915ae3cfbbef8ef7b7f3

Can you please tell me if this is the unaltered file? Have you heard previously of ClamAV reporting false positives with your downloader?

Best regards and thanks in advance
Chris
Post edited December 15, 2012 by Draugr
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Draugr: 1. Downloader version (found under settings) - 3.2.22
2. OS version - WIndows 7 x64
3. OS language - German
4. Browser kind and version (this is required only if you're having problems when adding games to the queue from the website) - not applicable
5. Downloader log contents if possible: - not applicable

Dear gog.com team,

last night I scanned my computer for malware (from Linux with multiple scanners) and sadly a trojan was reported by ClamAV in Setup_Downloader_3.2.22.exe. I uploaded the file to virustotal.com and the result was that only ClamAV found a "WIN.Trojan.Zapchast-107".

Now I think that if it really was a trojan it should be found by more than one scanner, so I'd like to check back with you if the file is the unaltered original. After all some malware can have modified the file locally.

The md5 checksum of my local version of Setup_Downloader_3.2.22.exe is: f333d692b494915ae3cfbbef8ef7b7f3

Can you please tell me if this is the unaltered file? Have you heard previously of ClamAV reporting false positives with your downloader?

Best regards and thanks in advance
Chris
I've checked it:

f333d692b494915ae3cfbbef8ef7b7f3 *Setup_Downloader_3.2.22.exe

It must be certainly false positive report. Does this problem occurs with version 3.3.5 as well? If yes, I will forward it to appropriate people.
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Szulak: I've checked it:

f333d692b494915ae3cfbbef8ef7b7f3 *Setup_Downloader_3.2.22.exe

It must be certainly false positive report. Does this problem occurs with version 3.3.5 as well? If yes, I will forward it to appropriate people.
Just tried it with the latest version, and yes, it also gives a false positive. However, I handed the old version in to ClamAV's false positive report, so it might get removed soon. Still it would probably speed it up if you guys contact them as well.
Anywhere I can obtain older versions of the downloader as this new one as stated on previous page is FUBAR for me.
My gog downloader just seems to be completely broken but doing a clean install won't fix it,everytime it starts it stops working and crashes,though I can see it keeps trying to download theme hospital no matter what I do.
Also can't download any games from the website.
1. Version 1.0 (200)
2. Mac OS X 10.8.2
3. English
4. Firefox 17.0.1
5. Downloader log contents if possible:
I wasn't able to find a log neither inside the app nor in the Application Support folder, so I attached the app from the Application folder. EDIT: Seems the zip was too large, I'm uploading it to DropBox: http://is.gd/Zrb14R

6. So, I've been downloading Arma II: Combined Operations for Windows. I know it won't install on OS X, but since it's a big download (14.8 GB) and I mostly use my Mac running OS X, I didn't want to be stuck in windows while I downloaded. I've been leaving it running in the background for the last day or so, and everything seemed to be going fine. This morning it was about to finish downloading, at or around 13 GB out of 14.8 GB. I left my computer running and didn't check on it again until at around 15:30 today. By then the download had finished at 100%. I quit out of the app and proceeded to connect my external extra drive to move the install files there. But when I started copying, I saw the contents of the "arma_2_combined_operations" was only about 928 MB. I noticed too, that the free space on my hard drive had gone up by about 13 GB. In the Arma 2 download folder, there were 3 files:
-rw-r--r-- 1 ********* staff 882M 15 des 10:09 setup_arma_2_1.0.0.36-1.bin
-rw-r--r-- 1 ********* staff 476K 15 des 10:11 setup_arma_2_1.0.0.36-4.bin
-rw-r--r-- 1 ********* staff 2,3M 15 des 10:03 setup_arma_2_1.0.0.36.exe

It seems as if the downloader deleted many of the install files (bins 2, 3 and 5-13?) after completing download, or more likely, after exiting.

-+-+-+-

I wanted to add that I have downloaded many of the games that work on Mac now with no problems, like Crusader: No Remorse, Syndicate and Theme Hospital.

I did pause the downloader a few times during the Arma 2:CO download, and maybe I exited the app 1 or 2 times.
Post edited December 15, 2012 by Vrioniavas
1) I've been getting the same "stop at 100% but never finishing" bug that I've had ever since the old 0.9 downloaders were discontinued. This has happened with every game regardless of size.

2) Recently, though, closing and reopening the downloader doesn't "fix" the downloads, it only corrupts them. Everything I've downloaded today has been corrupted. Today the downloader only seems to crash on exit, it never seems to just close. AFAIK this is the first time I've downloaded multiple games at once with 3.3.5, perhaps that's the issue?

3) I can't remove any of the games. I can't even select them. The "open file location" button works, but that doesn't really help me if I can't cancel the downloads.

I even uninstalled and reinstalled the program, but the games are all still there, still corrupting, still unremovable.
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Kirin_Persus: Anywhere I can obtain older versions of the downloader as this new one as stated on previous page is FUBAR for me.
Even if you install older version of the downloader, the downloader will automaticly update to the newest version.

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Tanque: My gog downloader just seems to be completely broken but doing a clean install won't fix it,everytime it starts it stops working and crashes,though I can see it keeps trying to download theme hospital no matter what I do.
Also can't download any games from the website.
Could you post your log file? However, if you can not download games from the website, it looks like server-side issue.

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bevinator: 1) I've been getting the same "stop at 100% but never finishing" bug that I've had ever since the old 0.9 downloaders were discontinued. This has happened with every game regardless of size.

2) Recently, though, closing and reopening the downloader doesn't "fix" the downloads, it only corrupts them. Everything I've downloaded today has been corrupted. Today the downloader only seems to crash on exit, it never seems to just close. AFAIK this is the first time I've downloaded multiple games at once with 3.3.5, perhaps that's the issue?

3) I can't remove any of the games. I can't even select them. The "open file location" button works, but that doesn't really help me if I can't cancel the downloads.

I even uninstalled and reinstalled the program, but the games are all still there, still corrupting, still unremovable.
Please post your log file. Moreover, remove the downloader, all folders associated with the downloader, and install the downloader again.
I unfortunately no longer have my log file, as I deleted everything in an attempt to do a clean install (which worked). I've since found that you CAN remove games, but only by right-clicking on the progress bar or the picture, NOT by clicking on the title... which makes no sense.

Removing the game manually will also remove all of the files with it, even if the download is already completed! This is exactly the opposite of the old downloader and I consider it to be a significant step backwards.

I've just resorted to downloading only one game at a time, which seems to still work. (So I still don't have a useful log file to post.)
I've tried to lower the number of concurrent connection to 2.
I got "checksum error on chunk 29, please contact support"

here's the content of my logger.log
http://pastebin.com/PQ8kcSh3
I dont know exactly why, but i think my gog.com downloader is kinda buggy. Im downloading thief gold right now, but instead of moving forward, the download bar seems to go backward. I fixed it by restarting the downloader, but it happen occasionally with my previous download.
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bevinator: I unfortunately no longer have my log file, as I deleted everything in an attempt to do a clean install (which worked). I've since found that you CAN remove games, but only by right-clicking on the progress bar or the picture, NOT by clicking on the title... which makes no sense.

Removing the game manually will also remove all of the files with it, even if the download is already completed! This is exactly the opposite of the old downloader and I consider it to be a significant step backwards.

I've just resorted to downloading only one game at a time, which seems to still work. (So I still don't have a useful log file to post.)
Removing the games by clicking on progress bar makes sense, since there is stacking feature. Try to add game and it's bonus content, you will see what I mean.

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tswijaya: I've tried to lower the number of concurrent connection to 2.
I got "checksum error on chunk 29, please contact support"

here's the content of my logger.log
http://pastebin.com/PQ8kcSh3
How stable your net connection is? From your log file I can see many timeouts, which is caused mainly by unstable net connection. Try to lower the number of concurrent connections to just 1, and try again.

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Salvat0re: I dont know exactly why, but i think my gog.com downloader is kinda buggy. Im downloading thief gold right now, but instead of moving forward, the download bar seems to go backward. I fixed it by restarting the downloader, but it happen occasionally with my previous download.
It usually happens when there are any server-side issues, and restarting the download process almost always fixing the problem. We are working on fix this issue anyway.