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IMPORTANT: Please read before posting This topic has been provided to discuss the latest releases of our Downloader (for both Mac and Windows systems) and to submit bug reports. The stable releases (recommended for most users) can be found at this address:http://www.gog.com/downloader.

Latest version:

Mac OS X - 1.2 (build 512)
Windows - 3.6.0

Both Downloaders now have the option of sending Error Reports directly to us (this can be found in app under Settings).
Post edited October 29, 2013 by Fallen_Zen
I'm having trouble downloading the Alan Wake and Alan Wake's American Nightmare updates. using the Beta downloader. When I click the download button for the updates nothing happens. When I click any other download button the downloader starts downloading.

I'm using version 3.1.2b.
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adlugo: HEY! I AM HAVING THE SAME PROBLEM AS YOU GUYS, AS FAR AS RUNNING THE DOWNLOADER. IT WON'T LET ME LOG IN. I HAVE TRIED LOGGING OFF AND THEN LOGGING BACK IN, TO NO AVAIL. I AM USING THE 3.0.5 VERSION, WINDOWS 7, IN ENGLISH.
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zarevak: I'm having trouble downloading the Alan Wake and Alan Wake's American Nightmare updates. using the Beta downloader. When I click the download button for the updates nothing happens. When I click any other download button the downloader starts downloading.

I'm using version 3.1.2b.
Guys, please send me the logger details?
You can find logger.log under C:\Users\USERNAME\AppData\Local\GOG.com

You can use for example http://www.pastebin.com.

I've just tried logging in and downloading Alan Wake's patch and seems everything is working ok.
1. Downloader version (found under settings) : 3.0.51b
2. OS version : Windows 7 SP1 64-bit
3. OS language : Dutch
4. Browser kind and version (this is required only if you're having problems when adding games to the queue from the website) : Opera 12
5. Downloader log contents if possible:
CPU with 8 core(s) found:
CPU0: 2664 MHz for Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
CPU1: 2664 MHz for Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
CPU2: 2664 MHz for Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
CPU3: 2664 MHz for Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
CPU4: 2664 MHz for Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
CPU5: 2664 MHz for Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
CPU6: 2664 MHz for Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
CPU7: 2664 MHz for Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
Memory: 6440865792
OS Version: Microsoft Windows NT 6.1.7601 Service Pack 1
Language: Dutch (Netherlands)
Drive C:\ has 569652649984 bytes available
Drive D:\ has 549092618240 bytes available
Drive E:\ has 207061856256 bytes available
Drive F:\ has 261754933248 bytes available
Drive G:\ has 0 bytes available
Drive P:\ has 469810855936 bytes available
Drive Q:\ has 284123058176 bytes available
1339837163 Log started
Number of threads: 6
Download path: F:\gog2
Automatic launch of installers: False
Downloader installed to: C:\GOGDownloader\
Downloader starts with Windows: False
1339837163 init started
1339837163 Worker 10 Requesting https://api.gog.com/en/downloader2/status/stable/
Message: Er is een time-out opgetreden voor de bewerking
Stack trace: bij System.Net.HttpWebRequest.GetResponse()
bij GOGCompanionApp.ConnectionManager.MakeRequest(String uri, String method, String postedData)
Inner exception:
Requested URL: https://api.gog.com/en/downloader2/status/stable/
App online: False
1339837169 Init ended
1339837179 init started
1339837179 Worker 4 Requesting https://api.gog.com/en/downloader2/status/stable/
App online: True
1339837179 Init ended
1339837179 Login started
1339837179 Requesting https://api.gog.com/en/downloader2/user/stable/
1339837180 User Flyby logged in
1339837180 Deserialization started
1339837180 Deserialization ended
1339837180 Login ended
1339837185 Worker 7 Requesting https://api.gog.com/en/downloader2/user/stable/
1339837185 Worker 7 Requesting https://api.gog.com/en/downloader2/status/stable/
1339837215 Worker 7 Requesting https://api.gog.com/en/downloader2/user/stable/
1339837216 Worker 7 Requesting https://api.gog.com/en/downloader2/status/stable/
1339837245 Worker 10 Requesting https://api.gog.com/en/downloader2/user/stable/
1339837246 Worker 10 Requesting https://api.gog.com/en/downloader2/status/stable/
1339837275 Worker 2 Requesting https://api.gog.com/en/downloader2/user/stable/
1339837276 Worker 2 Requesting https://api.gog.com/en/downloader2/status/stable/
1339837305 Worker 1 Requesting https://api.gog.com/en/downloader2/user/stable/
1339837306 Worker 1 Requesting https://api.gog.com/en/downloader2/status/stable/
1339837335 Worker 5 Requesting https://api.gog.com/en/downloader2/user/stable/
1339837336 Worker 5 Requesting https://api.gog.com/en/downloader2/status/stable/
1339837365 Worker 1 Requesting https://api.gog.com/en/downloader2/user/stable/
1339837366 Worker 1 Requesting https://api.gog.com/en/downloader2/status/stable/
6. A detailed description of the problem:
Since the update to Opera 12 yesterday
When clicking on add Alan Wake update or another, Opera(?) responds with "No registered application for this extension."
Opera preferences->advanced->Programs->Protocol: gogdownloader
Reads "Open with default application"
C:\GOGDownloader\GOG.com Downloader.exe "%1"

ps Why are there spaces or dots in the programs name?
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Fallen_Zen: Guys, please send me the logger details?

I've just tried logging in and downloading Alan Wake's patch and seems everything is working ok.
I've tried clicking the patch download few times and there was no info in the log. then I've tried clicking the game download and it appeared in the log. I'm using "Chrome 19.0.1084.56 m"

CPU with 2 core(s) found:
CPU0: 2511 MHz for AMD Athlon(tm) Dual Core Processor 4850e
CPU1: 2511 MHz for AMD Athlon(tm) Dual Core Processor 4850e
Memory: 3488653312
OS Version: Microsoft Windows NT 5.1.2600 Service Pack 3
Language: English (United States)
Drive C:\ has 3175071744 bytes available
Drive D:\ has 22126768128 bytes available
Drive K:\ has 6320254976 bytes available
Drive L:\ has 4690460672 bytes available
Drive M:\ has 202392514560 bytes available
Drive T:\ has 41729404928 bytes available
1339863097 Log started
Number of threads: 4
Download path: M:\GOG.com Downloads
Automatic launch of installers: False
Downloader installed to: C:\Program Files\GOG.com\
Downloader starts with Windows: False
1339863100 init started
1339863100 Worker 7 Requesting https://api.gog.com/en/downloader2/status/beta/
App online: True
1339863101 Init ended
1339863102 Login started
1339863102 Requesting https://api.gog.com/en/downloader2/user/beta/
1339863103 User zarevak logged in
1339863103 Deserialization started
1339863103 Deserialization ended
1339863104 Login ended
1339863108 Worker 4 Requesting https://api.gog.com/en/downloader2/user/beta/
1339863109 Worker 4 Requesting https://api.gog.com/en/downloader2/status/beta/
1339863139 Worker 7 Requesting https://api.gog.com/en/downloader2/user/beta/
1339863140 Worker 7 Requesting https://api.gog.com/en/downloader2/status/beta/
Clicked URL: gogdownloader://alan_wakes_american_nightmare
1339863143 Started download info: alan_wakes_american_nightmare
1339863143 Worker 1 Requesting https://api.gog.com/en/downloader2/game/alan_wakes_american_nightmare/
Alan Wake's American Nightmare info fetched
1339863144 ended download info
1339863145 fetching download sizes and chunk info for Alan Wake's American Nightmare
1339863145 Worker 1 Requesting https://api.gog.com/en/downloader2/installer/alan_wakes_american_nightmare/0/
1339863145 Worker 1 Requesting https://api.gog.com/en/downloader2/installer/alan_wakes_american_nightmare/0/crc/
1339863147 ended fetching download info for Alan Wake's American Nightmare
1339863169 Worker 1 Requesting https://api.gog.com/en/downloader2/user/beta/
1339863170 Worker 1 Requesting https://api.gog.com/en/downloader2/status/beta/
1339863199 Worker 9 Requesting https://api.gog.com/en/downloader2/user/beta/
1339863200 Worker 9 Requesting https://api.gog.com/en/downloader2/status/beta/
Closing Downloader
Post edited June 16, 2012 by zarevak
All kinds of odd problems with new downloader.

Pauses on its own.
Sometimes can't get the description file from the server and gives up (uhh.. deal with network saturation... you are a *downloader*)
Sometimes won't unpause after manual pausing

Attachment obviously is not a png, rename to unpack.
Attachments:
loggerzip.png (202 Kb)
Post edited June 16, 2012 by jsjrodman
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jsjrodman: All kinds of odd problems with new downloader.

Pauses on its own.
I'm experiencing this a lot -_-
As requested by JudasIscariot:

The GOG Downloader has been returning a 500 from the server end for a couple of hours now, internationally. Logs and multiple users supporting the issue here.

http://www.gog.com/en/forum/general/gog_downloader_broke/

Example log:

1339883980 init started
1339883980 Worker 7 Requesting https://api.gog.com/en/downloader2/status/stable/
App online: True
1339883980 Init ended
1339883980 Login started
1339883980 Requesting https://api.gog.com/en/downloader2/user/stable/
Message: The remote server returned an error: (500) Internal Server Error.
Stack trace: at System.Net.HttpWebRequest.GetResponse()
at GOGCompanionApp.ConnectionManager.MakeRequest(String uri, String method, String postedData)
Inner exception:
Requested URL: https://api.gog.com/en/downloader2/user/stable/
Error code: InternalServerError
<h1>Error 500</h1>
<h2>Internal Application Error</h2>

1339883980 Login ended
To test I cleaned up the registry so that the downloader asks me again for my credentials and since then I am unable to login, I enter my credentials but the downloader ask them again, here is the log :

App online: True
1339884575 Init ended
1339884575 Login started
1339884583 Requesting https://api.gog.com/en/oauth/initialize/
Message: The remote server returned an error: (500) Internal Server Error.
Stack trace: at System.Net.HttpWebRequest.GetResponse()
at GOGCompanionApp.ConnectionManager.MakeRequest(String uri, String method, String postedData)
Inner exception:
Requested URL: https://api.gog.com/en/oauth/initialize/
Error code: InternalServerError
<h1>Error 500</h1>
<h2>Internal Application Error</h2>

Message: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
Stack trace: at System.Collections.ArrayList.get_Item(Int32 index)
at System.Collections.Specialized.NameValueCollection.Get(Int32 index)
at GOGCompanionApp.OAuthRequests.GetOauthAuthorization(String email, String password)
Inner exception:
1339884584 init started
1339884584 Worker 1 Requesting https://api.gog.com/en/downloader2/status/beta/
App online: True
1339884584 Init ended
1339884584 Login started
3.0.51.0 (stable)
win7 (english)


1339885081 init started
1339885081 Worker 3 Requesting https://api.gog.com/en/downloader2/status/stable/
App online: True
1339885081 Init ended
1339885081 Login started
1339885081 Requesting https://api.gog.com/en/downloader2/user/stable/
Message: The remote server returned an error: (500) Internal Server Error.
Stack trace: at System.Net.HttpWebRequest.GetResponse()
at GOGCompanionApp.ConnectionManager.MakeRequest(String uri, String method, String postedData)
Inner exception:
Requested URL: https://api.gog.com/en/downloader2/user/stable/
Error code: InternalServerError
<h1>Error 500</h1>
<h2>Internal Application Error</h2>

1339885082 Login ended
Attachments:
gog_bug.png (14 Kb)
Post edited June 16, 2012 by jamoecw
for the last hour the downloader says error, retrying. I have tried every thing that has been suggested and still having the issue. earlier my issue was it kept pausing itself. Now I am getting this. I trield attaching my log file but it keeps saying wrong fomat or that it's to big so look like I am not going to be able to load it. I am running windows 7 64 bit Ultimate edition English, Using google chrome, using the latest downloader, , but my logger says the same thing as the above post.
Post edited June 16, 2012 by Shain75
Downloader version 3.0.51.0 (Stable)
Windows7 64-bit
English
Google Chrome 19.0.1084.56
Log contents:


1339886488 init started
1339886488 Worker 2 Requesting https://api.gog.com/en/downloader2/status/stable/
App online: True
1339886488 Init ended
1339886488 Login started
1339886488 Requesting https://api.gog.com/en/downloader2/user/stable/
Message: The remote server returned an error: (500) Internal Server Error.
Stack trace: at System.Net.HttpWebRequest.GetResponse()
at GOGCompanionApp.ConnectionManager.MakeRequest(String uri, String method, String postedData)
Inner exception:
Requested URL: https://api.gog.com/en/downloader2/user/stable/
Error code: InternalServerError
<h1>Error 500</h1>
<h2>Internal Application Error</h2>

1339886488 Login ended

I described the problem on the other thread, but it is basically what everyone else is saying. I can't add downloads to the queue and the status bar at the bottom of the downloader window says 'Online' (green light) and 'error, retrying...' It seems to just hang at this point.
Downloader version 3.0.51.0 (Stable)
Windows Vista 64-bit
English
Firefox 13.0.1
Log contents:

1339899966 init started
1339899966 Worker 8 Requesting https://api.gog.com/en/downloader2/status/stable/
App online: True
1339899966 Init ended
1339899966 Login started
1339899966 Requesting https://api.gog.com/en/downloader2/user/stable/
Message: The remote server returned an error: (500) Internal Server Error.
Stack trace: at System.Net.HttpWebRequest.GetResponse()
at GOGCompanionApp.ConnectionManager.MakeRequest(String uri, String method, String postedData)
Inner exception:
Requested URL: https://api.gog.com/en/downloader2/user/stable/
Error code: InternalServerError
<h1>Error 500</h1>
<h2>Internal Application Error</h2>

1339899966 Login ended

Same as everyone else. Was working fine earlier today (I downloaded a couple of games with no problems).
I can't even log in to the downloader. I enter my info and submit and it just returns to blank. No error or message the info was wrong. I can log in here fine.
error, retrying. No display of game previously downloading.
Seems the server is down?

Don't you use a content network for the site assets? Seems like that should be leverageable somehow here.
I had the .9 version of the down loader and it was asking for my credentials repeatably

So I uninstalled ALL of the files and deleted ALL of the folders and installed the new 3.0 build

Same deal and it sucks cause I really wanted to back up my copy of the Witcher before I erased my HD

I am running windows 7 on a i3 with HT and 4GB ram