Steam's support office.

They wanted a screen print of a warning message that only showed once, weeks after it showed. I think thats the only way to answer it. without time travel its impossible to get the screen print they wanted without the same person doing the same thing again to force a new screen

Ok i have read through the whole thing here are my questions

1) What do you want steam support to help you with ? regain access to your account ? restore stolen content ? reset password?

Most of the time i have noticed is people have a hard time getting a proper reply from steam support because they have no clue what they actually want

2) when you noticed a computer from Thailand was authorized did you make a note of the steam user name ?
if you go to steam client ->click steam ->settings->family ->you can see what account yours was shared with, it always shows names of people who accessed the account.

3) If i were you i would keep a new separate gmail email address for steam and turn on steam guard with it , i suggest using gmail cause you can get double protection, lets say someone did get hold of your account info , they would need the steam guard generated number from you mail account , if you enable two tier login in gmail then if some tries to access your account they will need a special pin generated on your phone via sms or google authentication app.

4) if you have the email that warned you off that someone attempted to get your password that should work but without knowing what exactly you want from support not sure.

fyi i have contacted steam support 4 times before and my issue was resolved within 2 replies within 3 days , always mention what you clearly want , provide the most accurate proof to back it up.

Steam Support has provided you with all of the relevant information regarding this issue. You can log into your account at support.steampowered.com to review your Steam Support tickets.

You will receive no further correspondence regarding this matter.



OK so they cant actually answer the issue properly. The ignored more than half the questions and now refuse to discuss the matter further.

I am necro'ing this topic to let you know that as of yesterday Steam finally resolved the issue. It took a lot of time, a total of 4 different tickets as they kept locking and ignoring them but all is finally resolved. I know a couple of people said they wanted to know how it goes and this is the only reason for necro.

While I have to say the amount of time this took is a bit silly, they did eventually resolve the issue to a proper level,

All done and dusted, feel free to ignore this and carry on as per your usual business

Always open a new ticket. Eventually, it goes through.

They should do their best to resolve it the first time, not on the 10th +.
But I'm sure valve has a policy that the first reply be one of "we can't help you", to cut down on work load.
If people don't follow up, they don't need to care about it. And steam has a zero return policy, even if the game wasn't even redeemed (aka. if you buy it and add it to your invetory as a gift... you still can't get a damn refund).

It is standard practice for companies to refuse claims/support/etc. outright, ONLY to cut down on work.
The us government does it. (aka apply for some finacial aid, refused, apply 2nd time, you get a chat/meeting, etc)



I haven't been thrilled with any support lately, though indiegala did resolve my problemin 4 days.

Humble, I've been waiting 2 weeks for help, still no help.

Gog, I've been waiting 12 days, not a single reply (aka items not appearing in my game shelf, my support ticked has multiple screenshots, one of missing content, one of game page, a link to forum post (for more info), and 2x screenshots for receipts.)

Still spreading them lies.