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General discussionGOG.com gift to Botanicula owners(347 posts)(347 posts)
(347 posts)
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This is my favourite topic
Posted April 20, 2012
If you preordered Botanicula on GOG.com or have been paying attention to this quirky adventure game, you very probably heard all of the noise around the Humble Botanicula Debut and how some users were left rather unhappy about paying $8.99 for a preorder of the game while people who bought it on day one could pay whatever they wanted for it and they got more goodies than the GOG.com preorder provided.

This left an unsurprisingly sour taste in some gamers’ mouths, and we were just as surprised by the launch of the Humble Botanicula Debut as anyone else was. As soon as we saw the bundle, we reached out to the guys at Amanita about providing our users with something in return for their preorders; we got them to agree to give us a number of goodies from the bundle, and we’re giving you and every other user who bought the game before 12:00 GMT on the 20th of April will receive a few things. Everyone who bought Botanicula before we published this news will automatically be getting Machinarium to your shelf on Monday, and we’ll be emailing all of those purchasers with links where they can download the full soundtrack and a special artbook of Botanicula designs and character sketches.

Finally, we wanted to give you guys something that you couldn’t get in the Humble Bundle to make sure that you didn’t feel like you got a raw deal. To that end, courtesy of our fine friends at CDP RED, we’re happy to let you know that we’re also giving you and everyone else who already bought Botanicula a free copy of The Witcher: Enhanced Edition Director’s Cut! This game will also be on your shelf on Monday, so look for it then.

At GOG.com, we’ll never knowingly disappoint you, and while this preorder mishap may have made you a little unhappy, we hope that you enjoy Botanicula--it’s a fantastic game and many of us here at the office are fans--and, if you’d like to say “thanks!” to our pals at CDP RED, check out The Witcher 2: Assassins of Kings Enhanced Edition, available right now at your favorite DRM-free game store, GOG.com.

Have a great weekend!

--The GOG.com Team
Posted April 30, 2012
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simonarturo: I have a question, I apologize in advance if this has been asked before. Do people that are just buying the game via GOG still get The Witcher or is that only for pre and first day orders?

I'm asking so that I know whether to keep staring at My Account til the witcher appears there or just give up. I read the first post but for me it wasn't really clear if the offer includes those that are buying the game late, like me.

Either way, it's a nice move by GOG, you don't see many companies doing that nowadays.
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Rodzaju: The first post says it is given to everyone who bought Botanicula " before 12:00 GMT on the 20th of April"
Hmmm, considering that you can still get the Humble Bundle this seems a bit lackluster. I, as a customer, feel that I am as entitled to bonus content as those that bought it "before 12:00 GMT on the 20th of April". I paid the same for it, didn't I? And the humble Bundle offer is still on, isn't it?

I think that GOG should reconsider some of their business decisions ¡, at least while Amanita keeps offering their Bundle deal.
Posted April 30, 2012
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Rodzaju: The first post says it is given to everyone who bought Botanicula " before 12:00 GMT on the 20th of April"
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simonarturo: Hmmm, considering that you can still get the Humble Bundle this seems a bit lackluster. I, as a customer, feel that I am as entitled to bonus content as those that bought it "before 12:00 GMT on the 20th of April". I paid the same for it, didn't I? And the humble Bundle offer is still on, isn't it?

I think that GOG should reconsider some of their business decisions ¡, at least while Amanita keeps offering their Bundle deal.
This is not a GOG descision :) They gave Witcher & Machinarium for all Pre-ordered customers,because of the mistake of Amanita Design - GOG is not obligated to this at all ;)
Posted April 30, 2012
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simonarturo: Hmmm, considering that you can still get the Humble Bundle this seems a bit lackluster. I, as a customer, feel that I am as entitled to bonus content as those that bought it "before 12:00 GMT on the 20th of April". I paid the same for it, didn't I? And the humble Bundle offer is still on, isn't it?

I think that GOG should reconsider some of their business decisions ¡, at least while Amanita keeps offering their Bundle deal.
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spinefarm: This is not a GOG descision :) They gave Witcher & Machinarium for all Pre-ordered customers,because of the mistake of Amanita Design - GOG is not obligated to this at all ;)
Correct me if I'm wrong but they gave away Machinarium+TheWitcher because pre-order clients were pissed off that they got the short end of the stick. As far as I know, the Humble Bundle is still going on so GOG should reward each and every customer that buys Botanicula from them instead of the Humble Bundle. Also, I fail to see how the Humble Bundle is a "mistake". It's merely a business course of action, a commendable one at that.

It's not GOG fault that Amanita decided to do the Bundle, but it is GOG decision on how to treat customers that still buy from them despite there being more advantageous deals from other vendors. Failure to do that will just push away any potential customers that hope to get the best value for their money.
Post edited April 30, 2012 by simonarturo
Posted April 30, 2012
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spinefarm: This is not a GOG descision :) They gave Witcher & Machinarium for all Pre-ordered customers,because of the mistake of Amanita Design - GOG is not obligated to this at all ;)
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simonarturo: Correct me if I'm wrong but they gave away Machinarium+TheWitcher because pre-order clients were pissed off that they got the short end of the stick. As far as I know, the Humble Bundle is still going on so GOG should reward each and every customer that buys Botanicula from them instead of the Humble Bundle. Also, I fail to see how the Humble Bundle is a "mistake". It's merely a business course of action, a commendable one at that.

It's not GOG fault that Amanita decided to do the Bundle, but it is GOG decision on how to treat customers that still buy from them despite there being more advantageous deals from other vendors. Failure to do that will just push away any potential customers that hopes to get the best value for their money.
You are wrong :) GOG is not obligated in anyway to do anything about Amanita Design stunts. You should be mad at Amanita that they don't added Samorost 2 & Machinarium for every new purchase at GOG or GG.

By your logic Valve are obligated to give you same prices as Amazon... or HIB or any other seller out there.
Posted April 30, 2012
I am EXTREMELY happy with my package from GOG. LOL, I couldn't believe my eyes when I got the email about the HIB, but then I looked at the titles, and aside from Botanicula, I already had them all from Steam. Soooo. It turned out really well for me. I would never buy a game like The Witcher, no matter how good the reviews, because I don't play that sort of games, and don't know if I even CAN play them - yeah, I'm a futz at stuff like that. So I get something that I want to try that will be new for me - risk free. :)

GOG rocks! Happy customer!

(Now if they will just put Myst V on sale soon....)
Posted May 03, 2012
Yes GOG! Both are great games, really really enjoy 'em. It's nothing but fresh air and truly artistically intriguing.
And despise I already have TW1 EE, I could really use the one here on GOG, it's like having a backup copy LOL

Thank you! always grateful :)
Posted May 04, 2012
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simonarturo: Correct me if I'm wrong but they gave away Machinarium+TheWitcher because pre-order clients were pissed off that they got the short end of the stick. As far as I know, the Humble Bundle is still going on so GOG should reward each and every customer that buys Botanicula from them instead of the Humble Bundle. Also, I fail to see how the Humble Bundle is a "mistake". It's merely a business course of action, a commendable one at that.

It's not GOG fault that Amanita decided to do the Bundle, but it is GOG decision on how to treat customers that still buy from them despite there being more advantageous deals from other vendors. Failure to do that will just push away any potential customers that hopes to get the best value for their money.
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spinefarm: You are wrong :) GOG is not obligated in anyway to do anything about Amanita Design stunts. You should be mad at Amanita that they don't added Samorost 2 & Machinarium for every new purchase at GOG or GG.

By your logic Valve are obligated to give you same prices as Amazon... or HIB or any other seller out there.
Notice the word "should" which, by definition, doesn't imply obligation. My point, in case you're still not seeing it, is that the Humble Bundle generated the need for GOG to compensate their customers from getting the short end of the stick. They gave away 2 games for those who had pre-ordered it. Guess what? The Humble Bundle is still going on, so the offer SHOULD still hold up. I bought the game on impulse here on GOG.com thinking that I would get the best value for my money and the best deal possible, as they always claim. What's there stopping people to flock to Amanita for their bundle and GOG.com generating meager earnings on Botanicula? Absolutely nothing, because the value just doesn't add up.

As for your take on my logic, notice the usage of the word "obligated" again. Free market economy means that prices will naturally level because customers will always look for the best deal possible. Which means that even though Valve and Amazon might have different prices at one given point, those differences will eventually even up because of customer response to the pricing.

I appreciate your sticking up for the GOG guys, but try to understand that there are persons left unhappy in this transaction, me in this case. I would just like to get the same value for my $9 that everyone else got. Step down from your pedestal and try to put yourself in someone else's shoes for a moment.
Post edited May 04, 2012 by simonarturo
Posted May 04, 2012
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simonarturo: snip
In what ToS GOG are obligated to anything of the above?. Amanita design should give GOG the extras and fix the problem.

If Steam have the same issue with a Pre-order title they will not give you anything... no matter what. So don't be a prick ;)
Post edited May 04, 2012 by spinefarm
Posted May 05, 2012
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simonarturo: snip
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spinefarm: In what ToS GOG are obligated to anything of the above?. Amanita design should give GOG the extras and fix the problem.

If Steam have the same issue with a Pre-order title they will not give you anything... no matter what. So don't be a prick ;)
Real mature, calling people pricks.
What baffles me is, where do you see the word "obligated" in my post? You're the one going about obligations. I'm speaking about customer service and bonus to keep customers happy. In no way am I talking about "obligations". Read better.

And guess what's the reason that I don't buy from Steam?? Because GOG.com is SUPOSSED to have better customer service. Now I'll just resort to not buying from here either.

If all you have to say is that GOG is not OBLIGATED to give anything away refrain from replying, because it's getting old to read the same stuff every time. Seriously
Posted May 05, 2012
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spinefarm: In what ToS GOG are obligated to anything of the above?. Amanita design should give GOG the extras and fix the problem.

If Steam have the same issue with a Pre-order title they will not give you anything... no matter what. So don't be a prick ;)
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simonarturo: Real mature, calling people pricks.
What baffles me is, where do you see the word "obligated" in my post? You're the one going about obligations. I'm speaking about customer service and bonus to keep customers happy. In no way am I talking about "obligations". Read better.

And guess what's the reason that I don't buy from Steam?? Because GOG.com is SUPOSSED to have better customer service. Now I'll just resort to not buying from here either.

If all you have to say is that GOG is not OBLIGATED to give anything away refrain from replying, because it's getting old to read the same stuff every time. Seriously
So when you go to the shop and buy something and in 2 days it is cheaper you go back and you want refund or bonuses? That is why you are prick,not because of having opinion or something.

You want something from GOG because of a mistake from a developer? And you stated that if they don't give the same extras as HIB they are bad to their customers? Why don't you write a mail to Amanita Design and ask them the same question?
Posted May 05, 2012
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gameon: snip
And stating 10 posts that GOG have to do something to please him is normal? I've told him 10 times to write a mail to Amanita and complain there... he is continiously picking on GOG... that is my problem with him :)

So GOG gave 300$ to Humble Bundle ...give The Witcher 1 & Machinarium to all who preordered and now they have to give more ? Nah I don't believe that is right...
Post edited May 05, 2012 by spinefarm
Posted May 05, 2012
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spinefarm: And stating 10 posts that GOG have to do something to please him is normal? I've told him 10 times to write a mail to Amanita and complain there... he is continiously picking on GOG... that is my problem with him :)

So GOG gave 300$ to Humble Bundle ...give The Witcher 1 & Machinarium to all who preordered and now they have to give more ? Nah I don't believe that is right...
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gameon: Sure, GOG dont have to do anything (it was amanita's fault). And i know you are frustrated with trying to explain that. But some people just wont listen to reason. By calling him names, its just going to re-inforce his beliefs about GOG.

Hopefully you guys can agree to disagree, and continue to shop at GOG.
I understand your concern,but this is become an epidemic recently - people whining about new games,prices,botanicula.... If I am a member of GOG staff I will gladly show guys like this the "finger". :)
Posted May 05, 2012
GOG may need to obtain a liquor licence since the forums seem to be turning into a w(h)inery.
Post edited May 05, 2012 by Kezardin
Posted May 05, 2012
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spinefarm: And stating 10 posts that GOG have to do something to please him is normal? I've told him 10 times to write a mail to Amanita and complain there... he is continiously picking on GOG... that is my problem with him :)
I don't see 10 posts by that user in this thread. Nor do I see him "picking on" GOG. I think you're getting too emotional and exaggerating.

In any case, calling people names because you don't like what they say is bad form and immature.
Posted May 05, 2012
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spinefarm: And stating 10 posts that GOG have to do something to please him is normal? I've told him 10 times to write a mail to Amanita and complain there... he is continiously picking on GOG... that is my problem with him :)
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maycett: I don't see 10 posts by that user in this thread. Nor do I see him "picking on" GOG. I think you're getting too emotional and exaggerating.

In any case, calling people names because you don't like what they say is bad form and immature.
"I think that GOG should reconsider some of their business decisions ¡, at least while Amanita keeps offering their Bundle deal. "

"It's not GOG fault that Amanita decided to do the Bundle, but it is GOG decision on how to treat customers that still buy from them despite there being more advantageous deals from other vendors. Failure to do that will just push away any potential customers that hope to get the best value for their money. "

"My point, in case you're still not seeing it, is that the Humble Bundle generated the need for GOG to compensate their customers from getting the short end of the stick. They gave away 2 games for those who had pre-ordered it. Guess what? The Humble Bundle is still going on, so the offer SHOULD still hold up. I bought the game on impulse here on GOG.com thinking that I would get the best value for my money and the best deal possible, as they always claim. What's there stopping people to flock to Amanita for their bundle and GOG.com generating meager earnings on Botanicula? Absolutely nothing, because the value just doesn't add up. "

No this is not "picking" ;) I guess you are right it is greed :)
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This is my favourite topic
Community
General discussionGOG.com gift to Botanicula owners(347 posts)(347 posts)
(347 posts)
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