Since you're obviously still swamped and are slowly working your way through the backlog of emails/tickets/submissions and whatnot you might want to rephrase the text of the automated email you're apparently sending out to devs having submitted their game.

This meager 2 weeks period of response time (as reported here) after which devs can be "safe to assume we [GoG] decided to pass on the submitted game" surely is WAY too short to properly review all submissions in a fair manner, IF you're even able to get to them in those 2 weeks of time.

I think devs would be more understanding if that automated email said something more along the lines of:

"Hey, your submission has been received, but with the pandemic going on and having to work from home and the sheer number of emails, support tickets and game submissions our comparatively small staff's still slowly working their way through we might not be able to properly review your submitted game in a timely manner and it may, in fact, take us several months before we even get to your submission.

So if you don't receive a response within 2 weeks don't be alarmed. It just means we haven't got the time yet to review your submission and/or get back to you about it yet."

Some examples of the submissions/devs that are still waiting for a response (and hopefully in the meantime didn't get discouraged by the utter lack thereof):

Selaco
Realms of Antiquity
Riddle of the Sphinx: An Egyptian Adventure
Star Fleet II: Krellan Commander (v2.0)
Phantasie series(?)

Wishlist entries:

Selaco
Realms of Antiquity
Riddle of the Sphinx: An Egyptian Adventure
Star Fleet II: Krellan Commander, STAR FLEET II - Krellan Commander Version 2.0
Phantasie series

PerplexedJackieChan.gif

To think how many developers might have thrown in the towel just because of this...

Not that unlikely of a scenario, considering that most people unfortunately are not blessed with the patience nor the understanding. On top of being told - by an automated response no less - to consider your submission rejected if GoG doesn't get back to you within the ridiculously insufficient 2 weeks time.

GoG are really shooting themselves in the foot here.

This is actually terrible. Honestly, new game submissions should never be left without a response from somebody from GOG. And if they are, then GOG should make it their top priority to make sure it doesn't happen.

Games are their life blood after all and dissuading potential game devs and publishers by huge delays and inaction is irresponsible at best.

Increasing the grace period of response time from the currently absolutely unrealistic 2 weeks to the suggested several months (at least 6 months seem reasonable, all things considered) would be really sensible, for starters.
Oh, and removing that bit about "you can consider your submission turned down if we don't get back to you within 2 weeks" would definitely be an improvement too, especially in regards to potentially losing out on games and their respective developer's/publisher's goodwill.

This also explains the, "GOG never got back to us" that has been relayed to us by so many accounts.

Also, what a facepalm of a line. "Consider your game turned down if we can't be assed to actually reject your game."

Real morale booster, folks.

I missed this thread for some reason.

This has a different meaning than the original message, though.

The original has the meaning of: "If we don't reply, we don't care at this time"
Your revision has the meaning of: "If we don't reply, we might've not seen it"

And we don't know what GOG actually means to say behind the scenes. But unless it's revised, it is not unsafe to assume the original meaning, since that's what they're sending out

This is the most baffling to me. GOG needs most of these developers more than the developers need GOG.

I don't even want to get started on all the shit i've heard from devs. Honestly, as far as i've heard, GOG has got to be one of the worst DRM-free storefronts out there for devs. Then theres... Well, see the attatchment.

May i suggest going anywhere else? It's not like people go to various platforms to discover your games, and even if so you're better off diversifying as long as you can keep the update process for each platform simple.

Again - just extend the grace period of response time from 2 weeks to a much more realistic 6 months, get rid of that incredibly stupid and business-unfriendly "consider your game rejected if we don't respond within 2 weeks" bullshit and rephrase that automated response email going out to devs accordingly.

That should do it, at least for the time being.

Wishlist entries for the submissions affected by this whole (bad for) business in the original post:

Selaco
Realms of Antiquity
Riddle of the Sphinx: An Egyptian Adventure
Star Fleet II: Krellan Commander, STAR FLEET II - Krellan Commander Version 2.0
Phantasie series

Feel free to chime in and add others you're aware of.

I'm in for extend for another 2 weeks with a confirmation to publisher and raise priority to High (then to another 2 weeks with Critical priority set). If for some reason GOG think that some games are too niche and uninteresting reject them all but with a reason or a proposal to postpone for later review (more than 2 weeks + 2 another 2 weeks).

Automated response in form "consider your game rejected if we don't respond" must be changed or better removed completely. Previous replies "your game is too niche" was rude as hell but it's much better then what GOG has at the moment.

And we need GOG Curation representative here on GOG forum, Twitter, Discord or somewhere where it's possible to talk. This is ridiculous that GOG users or game developers/publishers have absolutely no way to get a reply of what's happening.

However it's possible to communicate with GOG Front Desk soon after the first publisher's game successfully onboarded. So at the moment the only way to get in touch with them is to ask another established publisher to contact GOG.

There is the GOG Discord with actual GOG staff, but I'm not sure if that idea would go over well. On the other hand, they did open a #support channel recently.

GOG-Cafe, the unofficial GOG Discord channel has some GOG moderators from that very forum. As far as I know there are no members from GOG Curation Team.
No idea would go well since it requires some time and fund investment for implementation, that decision should be approved at the top. Only if every second GOG user will cry out loud that something must be done GOG authorities might reconsider.
#support channel you say? OK, I'll send them a link. This will help I'm certain.