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General discussionGOG is invalidating gift keys wich have a never expire limit(78 posts)(78 posts)
(78 posts)
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This is my favourite topic
Posted June 30, 2017
low rated
my codes for

fantasy general

mount & blade

eador genesis

constructor classic

ARE ALL DOWN!

GOG U SUCK!!!!!!!!!!!!!!!!!!!!!!!!
Posted June 30, 2017
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ReynardFox: I had a non-expiring code become invalid, I sent an email to support and they sent me a valid key in response.
Interesting. can you provide additional details? When did it happen? What game? Did it say "expired" or "not-valid" in the redeem screen? Was the key assigned to your account (appear in orders > gifts).
I'm wondering if we can pinpoint when this issue arose and how Gog deals (or should) in these cases.
Posted June 30, 2017
high rated
Thank you all for reporting the issue. Let me quickly explain what happened, and what are the next steps for this.

The codes you're all talking about are the ones you received during giveaways, and you already own those titles in your GOG library. The codes were sent out via an automatic email, which truly didn't have an expiration date there, but it didn't mean the codes will never expire. To add another layer, the redeem page actually stated that the code will never expire, which is a bug on our side. Sorry for that confusion.

We're now working on fixing those issues so with next giveaways you'll know what is the expiration date of every code you receive.

As for the latest codes you got, so the ones for Fantasy General, Mount & Blade and Constructor Classic, within the next days we will extend the expiration date, so all of you can redeem those codes. I'll let you all know in this thread when the codes will be valid again, and for how long.

Hope this solves the issue. And once again sorry for the confusion.
Posted June 30, 2017
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elcook: ... Fantasy General, Mount & Blade and Constructor Classic ...
what about eador genesis?
Posted June 30, 2017
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elcook: ... Fantasy General, Mount & Blade and Constructor Classic ...
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apehater: what about eador genesis?
Should still be valid (expires on 11th July). You probably checked the code in your library, which never was valid (it was a bug during the giveaway). GOG sent out replacement keys. Check your mail from around that time and you should find a valid key.
Posted June 30, 2017
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apehater: what about eador genesis?
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PaterAlf: Should still be valid (expires on 11th July). You probably checked the code in your library, which never was valid (it was a bug during the giveaway). GOG sent out replacement keys. Check your mail from around that time and you should find a valid key.
nope i didnt get that e-mail
Posted June 30, 2017
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PaterAlf: Should still be valid (expires on 11th July). You probably checked the code in your library, which never was valid (it was a bug during the giveaway). GOG sent out replacement keys. Check your mail from around that time and you should find a valid key.
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apehater: nope i didnt get that e-mail
Then you should contact support.
Posted June 30, 2017
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elcook: Thank you all for reporting the issue. Let me quickly explain what happened, and what are the next steps for this.

The codes you're all talking about are the ones you received during giveaways, and you already own those titles in your GOG library. The codes were sent out via an automatic email, which truly didn't have an expiration date there, but it didn't mean the codes will never expire. To add another layer, the redeem page actually stated that the code will never expire, which is a bug on our side. Sorry for that confusion.

We're now working on fixing those issues so with next giveaways you'll know what is the expiration date of every code you receive.

As for the latest codes you got, so the ones for Fantasy General, Mount & Blade and Constructor Classic, within the next days we will extend the expiration date, so all of you can redeem those codes. I'll let you all know in this thread when the codes will be valid again, and for how long.

Hope this solves the issue. And once again sorry for the confusion.
Now do the really hard part:

Explain the reasoning behind the expiration with knowledge that it was a giveaway and it has to be assumed that the current and fresh coming userbase will all have the game and the use of that code would actually only be a long time after said giveaway when enough new (community active!) ppl came which have not participated and could/would be willing to trade it with another gog game.
Posted June 30, 2017
high rated
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anothername: Now do the really hard part:

Explain the reasoning behind the expiration with knowledge that it was a giveaway and it has to be assumed that the current and fresh coming userbase will all have the game and the use of that code would actually only be a long time after said giveaway when enough new (community active!) ppl came which have not participated and could/would be willing to trade it with another gog game.
First of all, every giveaway is made in accordance with publisher/developer whose game we're giving out, and to make that happen we need to agree on an expiration date for those codes.
Also we know some users in the community use those codes to trade for other games, and we don't have anything against that, but please keep in mind it's not the reason we're sending those codes to users who already own those games. The main reason we do it is that we want you to share some GOG love with your friends and give them those games so they can enjoy them.
Posted June 30, 2017
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anothername: Now do the really hard part:

Explain the reasoning behind the expiration with knowledge that it was a giveaway and it has to be assumed that the current and fresh coming userbase will all have the game and the use of that code would actually only be a long time after said giveaway when enough new (community active!) ppl came which have not participated and could/would be willing to trade it with another gog game.
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elcook: First of all, every giveaway is made in accordance with publisher/developer whose game we're giving out, and to make that happen we need to agree on an expiration date for those codes.
Also we know some users in the community use those codes to trade for other games, and we don't have anything against that, but please keep in mind it's not the reason we're sending those codes to users who already own those games. The main reason we do it is that we want you to share some GOG love with your friends and give them those games so they can enjoy them.
Not much chance if the pub/dev says no. I understand that.

Its just that its a bit of a hollow gesture if the codes expire shortly after the giveaway. Family / Friends will already have it since its a giveaway and they get it themselves or not because its expired. Excluding the rare cases of the friendship forged in the timeframe between which also likes that game or games at all.
Posted June 30, 2017
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ReynardFox: I had a non-expiring code become invalid, I sent an email to support and they sent me a valid key in response.
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BlackThorny: Interesting. can you provide additional details? When did it happen? What game? Did it say "expired" or "not-valid" in the redeem screen? Was the key assigned to your account (appear in orders > gifts).
I'm wondering if we can pinpoint when this issue arose and how Gog deals (or should) in these cases.
Well with me it was a code for Randal's Monday I bought in the blind sale a while back, it still sits there in my unredeemed gifts tab, but if I try to use it, it throws up a "This code has already been used" message.

But as long as the code isn't a temporary one, you should be able to request a replacement key if one messes up on you.
Posted June 30, 2017
Hmmm.... so I checked my codes that seem to be a part of this.

Mount and Blade is expired, but Eadro Genesis, Eschalon Book I, and Neverwiner Nights Diamond all appear to still be valid.
Posted June 30, 2017
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elcook: First of all, every giveaway is made in accordance with publisher/developer whose game we're giving out, and to make that happen we need to agree on an expiration date for those codes.
Also we know some users in the community use those codes to trade for other games, and we don't have anything against that, but please keep in mind it's not the reason we're sending those codes to users who already own those games. The main reason we do it is that we want you to share some GOG love with your friends and give them those games so they can enjoy them.
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anothername: Not much chance if the pub/dev says no. I understand that.

Its just that its a bit of a hollow gesture if the codes expire shortly after the giveaway. Family / Friends will already have it since its a giveaway and they get it themselves or not because its expired. Excluding the rare cases of the friendship forged in the timeframe between which also likes that game or games at all.
Indeed. I have codes from as far back as 2013 that I might give to some friend someday... if they still work.
Posted June 30, 2017
Same here :(
Posted July 01, 2017
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yogsloth: Hmmm.... so I checked my codes that seem to be a part of this.

Mount and Blade is expired, but Eadro Genesis, Eschalon Book I, and Neverwiner Nights Diamond all appear to still be valid.
Eschalon: Book I shouldn't be a promo code -- it was made permanently free for everyone.
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This is my favourite topic
Community
General discussionGOG is invalidating gift keys wich have a never expire limit(78 posts)(78 posts)
(78 posts)