Questions about purchasing/downloading/installing games: Official GOG.com information about purchasing and downloading games can be found in the Website Help section of the Support pages. Installation information can be found in the Games Support section of the Support pages. What are the *accepted* methods of payment?
Currently, Visa, Mastercard and PayPal are the only accepted methods of payment. Virtual credit cards, such as Wirecard
, can also be used with GOG. NOTE: I know there are more alternative payment methods that some people have successfully used in the past, but I've never used any of them and I am not certain of details like names, websites, etc. If you have info on any alternative payment methods that will work with GOG, please post them in this thread Can I use Paypal?
Yes. Can I use a pre-paid credit/debit card?
Yes, but you may want to verify the terms and conditions of it first, to ensure that it can be used for both online and international transactions. Can I purchase games using *insert country name here* currency?
Currently, GOG games are only offered in US dollars. GOG charged an extra transaction fee, what's up with that?
GOG does not charge any additional fees beyond the advertised price, but some banks and credit companies will assess an additional "international transaction fee" for GOG purchases. Check with your bank/credit card issuer to determine their policies regarding online purchases from international businesses. My credit/debit card was declined for no apparent reason! Why?
Assuming that your credit is good and you are up to date on your payments or you have a sufficient bank balance, then the likely cause is GOG's unique international status. GOG is a Polish company that is incorporated in Cyprus with billing handled out of the UK while their servers are located in Canada. Some credit card companies have a problem with the Cyprus connection because Cyprus is apparently considered a haven for credit card fraud. Rest assured, GOG is not a fraudulent business in any way. If you are unable to use your credit/debit card for GOG purchases, try one of the alternative methods of payment, like PayPal. I downloaded my game using the GOG Downloader, but all I got were a couple of .bin files. How do I install the game?
Some GOG games are large enough that they need to be broken up into .bin file "chunks", roughly 2GB in size. When this is required, there is always an additional .exe file that is used to install the game. However, the GOG Downloader does have an occasional problem where it downloads the .exe file, but for some reason does not name it properly. Look for a file with a name that looks like "<game_title>
_part0.gogDownload" and re-name it to "<game_title>
_setup.exe" (replace "<game_title>" with the correct name of your game), then run that .exe to install the game. My game won't play/install/do anything useful. What can I do to get help?
GOG offers support through the GOG.com website. Go to the support link
on the site's main menu and you will be presented with a listing of all your GOG games, links to support articles for each game and links to contact GOG support. When contacting GOG support, be sure to include a detailed description of the problem you are having, steps you have already taken to try to remedy it and include a DirectX Diagnostic
output. Additional community support can be found by posting questions in the GOG.com forums for your particular game. How long does it usually take GOG support to respond to help requests?
GOG usually responds to any support request within 24 - 48 hours after it is received
. I say "after it is received" because certain factors like time zones and weekends can affect how long it takes the support team to respond. GOG is based in Poland, so the middle of the day for you could be the middle of the night for them, depending on where you are in the world. Additionally, the GOG team is not usually available on weekends, so if you submitted your support request after their normal business hours on Friday, you may not hear back from them until as late as the following Tuesday (i.e. 24 - 48 hours after the request is actually received on Monday morning). GOG is working to improve their support structure, but response delays of up to a week or more have been reported. If you do not get a response from GOG support within a reasonable amount of time, a polite follow up message will usually help speed things up. Does GOG.com have demos of the games in their catalog?
If you are looking for demos of GOG games, please see KarlAllen's Demo links for current GOG games
thread. Are GOG's games Mac/Linux/other OS compatible?
GOG games are officially compatible Windows XP and Vista only (Windows 7 compatibility is a work in progress and differs from game to game). Some of the games available from GOG are known to work on *nix systems using Wine
and the native versions of DOSBox and ScummVM. Details on Linux compatibility can be found in Lexx's GOG Games that are working fine with Linux/ Wine
thread and in paldepind's Great GOG games that work on Linux
GOGMix. Details on Mac compatibility can be found in GOGMixes by NoanRand
and on PaultheTall's website
. General information on installing and running GOG games on Macs can be found in rampancy's GOG Games on OS X: A How-To
thread. Please note that GOG does not support using these games on any OS other than Windows. Can I share/loan my games to friends, family, etc.?
GOG does not have any DRM on their games, so there is nothing preventing you from sharing a game with someone else, however, their official position on the subject
The basic concept of how we ask you consider sharing a game is to treat it like a book or CD. Of course you can loan your buddies or family members your book, but while they're reading it, you can't. Once they're done with it, when they give it back you're free to play it again.
Of course, we don't have any DRM, so you can make your own decisions on this and we have no way of checking in on you or enforcing that, but that's the rule of thumb that we use for sharing a game you've purchased on GOG.com.