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General discussionGOG Doesn't honor/respond to refund requests?(25 posts) (25 posts) 
(25 posts) 
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This is my favourite topic
Posted October 18, 2020
I'm confused, I submitted a refund request 9 days ago, almost immediately got a response asking if i'd accept wallet funds, but once I replied that I would prefer a refund to the card in question, I get no response after? Does GOG just not honor refunds unless you accept their in store credit? Or do they just not respond?
Posted October 18, 2020
I think they're just understaffed and tickets sometimes take a while to process. I guess you can try reach the blues (like ponczo_) in chat and see if they could give you an update.
Posted October 18, 2020
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Fatheals: I'm confused, I submitted a refund request 9 days ago, almost immediately got a response asking if i'd accept wallet funds, but once I replied that I would prefer a refund to the card in question, I get no response after? Does GOG just not honor refunds unless you accept their in store credit? Or do they just not respond?
Staff has repeated several times here that refunds have priority but it seems they are not really a priority.
Posted October 19, 2020
Im coming up on 2 weeks since requesting a refund and not had more than the automated message. I'm guessing current covid climate is causing problems with staffing.. least it seems to have 2/3 of my dept at work working from home so guess will wait and see.
Posted October 19, 2020
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fade2po: Im coming up on 2 weeks since requesting a refund and not had more than the automated message. I'm guessing current covid climate is causing problems with staffing.. least it seems to have 2/3 of my dept at work working from home so guess will wait and see.
Did you answer to the automated message? You have to do it to proceed and get your refund. I only ask, because many people seem to miss that (which is no wonder, because normally you are told to not answer to automated messages).
Post edited October 19, 2020 by PaterAlf
Posted October 19, 2020
*waves* PM me!
Post edited October 19, 2020 by ponczo_
Posted October 19, 2020
I dont get it. GOG are smaller than Steam or Epic so how are they *overwhelmed*
Posted October 19, 2020
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jdavidgea: Staff has repeated several times here that refunds have priority but it seems they are not really a priority.
That just goes to show how seriously overwhelmed the support staff is then, and what a bad idea this manual refund system was. Imagine you have an actual tech problem that you need the staff's help with - if refunds have priority and still take that long to resolve, as similar posts seem to suggest, apparently you can't rely on getting help in time anymore.
Posted October 19, 2020
I also guess the current Covid climate is causing staff issues.

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Post edited October 06, 2021 by avensis18
Posted October 19, 2020
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jdavidgea: Staff has repeated several times here that refunds have priority but it seems they are not really a priority.
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Leroux: That just goes to show how seriously overwhelmed the support staff is then, and what a bad idea this manual refund system was. Imagine you have an actual tech problem that you need the staff's help with - if refunds have priority and still take that long to resolve, as similar posts seem to suggest, apparently you can't rely on getting help in time anymore.
Then on top of this they take on the additional work load of serving support to Epic games bought on Galaxy.

GOG is full of bad ideas that aren't thought through these days.
Posted October 19, 2020
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avensis18: I also guess the current Covid climate is causing staff issues
Remote customer service has been a foundation for larger companies for the past 5+ years, Covid affected my jobs in many different ways, customer support using an online system is certainly not one of them, though I'm sure some are not used to working from home
Posted October 19, 2020
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avensis18: I also guess the current Covid climate is causing staff issues
I hardly believe Covid has anything to do with this delays.
Posted October 19, 2020
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ponczo_: *waves* PM me!
You cannot be pm'd sir due to privacy settings
Posted October 19, 2020
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ponczo_: *waves* PM me!
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Fatheals: You cannot be pm'd sir due to privacy settings
Have you checked your privacy settings? You might be set to only be able to chat with friends...
Posted October 19, 2020
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Fatheals: You cannot be pm'd sir due to privacy settings
It's your privacy settings doing that. I can chat with ponczo but not you.
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Community
General discussionGOG Doesn't honor/respond to refund requests?(25 posts) (25 posts) 
(25 posts)