Posted August 27, 2015
Until recently, I've received exceptionally good customer service from GOG. Questions and concerns would be responded to thoroughly and in a matter of one or two days.
Lately, however, it seems that my requests and replies are being largely ignored, and the only response I've received to recent requests (which I appreciated, thank you) came out of persistence - and that isn't comfortable because my typical assumption is that GOG is extremely busy. The truth of the matter is, if I could solve my current issues on my own or via the forums, I wouldn't be inclined to add to GOG's workload.
I have been a dedicated customer for many years, and while I realize that shouldn't equate to special treatment, this is a little disheartening and brings up concerns that other GOG customers may also be feeling somewhat neglected when dealing with customer support.
Has anyone else experienced this or am I simply being impatient or unnecessarily critical?
Lately, however, it seems that my requests and replies are being largely ignored, and the only response I've received to recent requests (which I appreciated, thank you) came out of persistence - and that isn't comfortable because my typical assumption is that GOG is extremely busy. The truth of the matter is, if I could solve my current issues on my own or via the forums, I wouldn't be inclined to add to GOG's workload.
I have been a dedicated customer for many years, and while I realize that shouldn't equate to special treatment, this is a little disheartening and brings up concerns that other GOG customers may also be feeling somewhat neglected when dealing with customer support.
Has anyone else experienced this or am I simply being impatient or unnecessarily critical?
Post edited August 27, 2015 by zakmckracken