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Our final holiday gift to you!

Happy holidays everyone! The holidays are all about giving, and while we’ve been giving away game codes to lucky individuals over the weekend, we haven’t given a game to everyone on GOG.com yet, and we thought we should spread a little more holiday cheer. So, we’re giving anyone who comes to GOG.com and adds Empire Earth: Gold Edition to their carts a free copy of the game. Be sure to come by and pick it up before 10.59 GMT on the 14th of December, though, to get it for free.

In case you aren’t familiar with Empire Earth, let’s give you the run down on it. Empire Earth: Gold Edition was the smash hit Real Time Strategy (RTS) game where you lead a civilization from the stone age into the space age and beyond, leading your people to victory while fighting a variety of rival civilizations. Gameplay is best described as a combination of the deliberation and planning of a turn-based civilization-building game with the action and adrenaline of classic RTS games. Empire Earth: Gold Edition also includes the expansion pack The Art of Conquest, and is widely recognised as a classic of the RTS genre. If you’re a fan of RTS games, or if you’d like to try one out, now is your best opportunity!

While you’re here, check out our incredible holiday sales; you can find some of the best classic games ever made on PC for under $5.00 from now until the 2nd of January, 2012. Whether you’re shopping for yourself or looking for a gift, the GOG.com holiday sales have something for everyone. Get a classic city building simulation like SimCity 2000 SE for your aunt who loves Farmville, or a transport simulation like Chris Sawyer’s Locomotion for that cousin of yours with a model train track that’s taken up his whole basement. A copy of an action game like Serious Sam or Earthworm Jim 1 & 2 can give your younger siblings an appreciation for the twitch classics of yesteryear, and detailed sims like IL-2 Sturmovik appeal to gearheads and aviation buffs of all types.

Games from every genre are on sale on GOG.com right now, so take a look and see what suits you.

Our best holiday wishes from the whole GOG.com team to you!
Since the promo is over now it's time to go through the support tickets and remove the extra copies from people's shelves. Just saying.
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Psyringe: @jepsen1977 (and partly hedward as well):

Okay, let's handle this like true gentlemen then and mush our faces into bloody pul... errrm, agree to disagree then. ;)

I have to admit that the reaction you describe, even when explained, still sounds very alien to me, and I still think that you're unnecessarily making yourself (slightly, I got the point witch the scale) unhappy. However, I think I do understand it better now. Apparently it's not a reaction like a tantruming kid in a supermarket which wants a chocolate because the neighbor kid got one too - rather, I now get the impression that some of the people here feel a very special connection to GOG, like to a close friend whom you nurtured when his future was very insecure, and an ally that shares ideals that have become rare. As such, they/you have higher expectations towards GOG than a "usual" customer would have towards a "usual" service, and the fact that GOG didn't seem to care about you and your situation when it handed out presents was very disappointing.

It seems to be a rather emotional thing, which perhaps explains why I perceive several of the notions I've read as highly illogical. However, emotions are important and valuable and by saying that it's a more emotional thing than can be seen on first sight, I don't mean to downtalk it. Actually, having customers that feel so deeply connected to the service should be an asset for GOG. And (as I said) I do agree that GOG could generally do more for its long-standing customers. Gamersgate's blue coins work pretty well as a reward system for regular customers, and I think GOG could use something like this (on a simpler scale, just some small rewards for people who bought lots of games). However, I still think that _some_ of the complainers were probably indeed just spoiled kids, and my experience tells me that even if GOG had given out Christmas cards or similar things as suggested here, there would still be complaints from people who'd think that this was "too little".
Thank you for taking the time to "get" what the opposing side is saying even if you don't agree with it - that's rare on the Internet and i do commend you for it. It really is an emotional response from us about being "left out" and not just a kid throwing a temper tantrum because it wants even more stuff than it already has. You are correct that there are probably people who only owns the 3 EE games on GoG and will still throw a fit because they didn't get the free game but that is NOT what we are doing (hedwards and I). If you and others who are against our POV on the matter, then I can easily understand that since I too dislike the sense of entitlement that we see with many gamers these days. Just the other day I debated with some people on a forum about a Free-to-play MMO that had microtransactions for optional stuff and yet some people went crazy that it wasn't really free to play and hence they refused to play it at all even though they could get 500 hours of game time for free. Piracy is another area where gamers thinks they have the right to do what they want even if they are not entitled to play a game if they will not purchase it.

So I think we agree more than we disagree here even if there are a few kinks to be worked out first. The Blue Coin system is one way to reward loyal customers and it is a good one but the low prize point here on GoG means that it isn't really needed. So in the end let me say thank you for a civil debate and that we can agree to disagree. We both like GoG and I think we still do which was why I use my "scale" analogy to show that it's not a big deal.
This holiday spirit is (or should be) more about giving gifts, rather than receiving gifts... just saying.

Thanks GOG!
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cymrean: Since the promo is over now it's time to go through the support tickets and remove the extra copies from people's shelves. Just saying.
Yeah. I still have two copies of the game...
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Aningan: This holiday spirit is (or should be) more about giving gifts, rather than receiving gifts... just saying.

Thanks GOG!
That's why GOG is giving them to us. :D
Thanks GOG!!!
Real world analogy time! It even ties in with the 'high rollers get free stuff' example from earlier. I was staying in a casino once where they offered a free chinese food buffet as a way of drawing people in (cheap or free buffets are an extremely common way of doing this).

However I could not indulge in said buffet as they used peanut oil to cook with, and I am allergic to nuts. My group of friends enjoyed theirs whilst I bought a meal from elsewhere.

Likewise, we were given bracelets upon entering a nightclub that entitled us to cheap shots. My friend doesn't drink so he didn't use his, but came along anyway.

Not really trying to make much of a point here other than give another side to the examples given earlier.

For what it's worth, loyalty schemes are just as much promotion as giveaways - more often than not the costs of said schemes majorly outweigh the extra revenue they generate from 'loyalty' sales (people buying stuff because it gives extra points, or putting extra in their basket in order to reach a certain point threshold, etc etc) or are swallowed elsewhere. It's mostly an illusion, using brand loyalty to drive revenue. Fundamentally, businesses like GOG are here to make money, the only 'loyalty' that matters would be to what's in your wallet. Sadly I doubt they'd give much of a crap that a handful of people missed out (myself included, I bought EE on release).

There ain't no such thing as a free lunch, as the old saying goes.
I still have two copies of Empire Earth. It's ridiculous.
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banks89: I still have two copies of Empire Earth. It's ridiculous.
Does it really bother you that much? Does it hinder your access to the site, your account, your games? I really don't understand why you need to complain; they said they will fix it so they will fix it.
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banks89: I still have two copies of Empire Earth. It's ridiculous.
If you need it fixed at this moment, contact support.
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banks89: I still have two copies of Empire Earth. It's ridiculous.
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Cleidophoros: Does it really bother you that much? Does it hinder your access to the site, your account, your games? I really don't understand why you need to complain; they said they will fix it so they will fix it.
Yes, you are right. But they shouldn't have said that it would be fixed till the end of the week, rather than it would be fixed soon or inform about delay.
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Cleidophoros: Does it really bother you that much? Does it hinder your access to the site, your account, your games? I really don't understand why you need to complain; they said they will fix it so they will fix it.
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jm3: Yes, you are right. But they shouldn't have said that it would be fixed till the end of the week, rather than it would be fixed soon or inform about delay.
I am a repeat myself; Does the second copy hinder you in anyway? If no, just let it sit there, it's cosmetics.
Post edited December 20, 2011 by Cleidophoros
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jm3: Yes, you are right. But they shouldn't have said that it would be fixed till the end of the week, rather than it would be fixed soon or inform about delay.
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Cleidophoros: I am a repeat myself; Does the second copy hinder you in anyway? If no, just let it sit there, it's cosmetics.
No, it doesn't matter for me if there is one or two. I only understand others who have right to post their opinion even in this case. Maybe his/her post was too expressive but may show own wonder and get rational answer instead of silencing and convincing his/her mistake. I give you my right, because I'm not to blame GOG, although they didn't resolve problem in a specified period (maybe the problem is more sophisticated), but there should be a notice about a delay - for users. By the way thx for EE ;)
We're going to resolve the multiple copies issue eventually; last time we did a giveaway and had some people end up with multiple copies of a game, we inadvertently removed too many copies from some people's shelves, leaving them with none. We're taking a little more time this time 'round in order to assure that we don't duplicate that particular error.
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jm3: Yes, you are right. But they shouldn't have said that it would be fixed till the end of the week, rather than it would be fixed soon or inform about delay.
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Cleidophoros: I am a repeat myself; Does the second copy hinder you in anyway? If no, just let it sit there, it's cosmetics.
Yes, it does. A lot actually.

But now I see the GOG staff response so it's okay. I just don't like it when people say they will do something in a given time and they don't.