I was wondering if gog.com offers exchanges or refunds for games that aren't fully compatible meaning working (not based on your hardware)? I realize they claim every game on the site is compatible to 'run' on windows XP or Vista, but noticed some aren't fully playable. I'm not talking about resolution./graphics, controls, or other things that varies by user to user, but issues where it crashes, certain items/scense in game do not load up, and/or the .exe fails to launch.
I've read through the forums a bit and so far gog's support staff does try to stay on top of things. Unfortunately, there are a few problems where the typical answer is "I'm not having that problem on my pc, are you for sure it is not on your end?" type of response. And please no flamming, just asking a simple question that is not all that cleared withint the user/company policy.

they offer awesome technical support and a helpful community...
...but the short answer is no

This is from the polices page "Refund Policy All Sales are final." http://www.gog.com/en/support/policies/terms_of_use.

I see, thanks. It was burried under all of the long/descriptive policies.
Refund Policy
All Sales are final

Yea, just have to dig a little. Like captfitz said though, support will do their best to help you get a game running and if you make a post in the apporpriate forum of a problem you will get alot of help there as well.

I've had games that I regret buying too (damn you TOCA 3). Oh well, I've learnt my lesson, next time I'll read up on issues that other users have too before buying the game

I have personally come the conclusion that I no longer buy GOG games until I read what others say about the game and how many problems it may have.
I have passed on various sales because I feel unsure about the stability of the game when I read the forums.
I have personally been bitten too many times at this point to waste any more money on games that do not run correctly.
I still support GOG and what they are trying to do, but as I have said in other threads I think they should get the games they have for sale running well before they keep adding more games.

I've only had problems with two games from GoG, both of which I haven't find anything of the like of anywhere, that was MDK 2 and Arx Fatals, that simply wouldn't start at all. But I tried it after a reformat, then everything worked. I think I've got 50 games from here now.

Isn't there this problem with everything though and not just GOG?
Just sayin'.

Hmm well once I tried to get an exchange on a game due to my own stupidity and they were considering it but ultimately had to say no. :)
Whats the problem with TOCA 3? It's one of my most satisfying purchases ever.

There are still games in the catalogue that have recurring issues. However in many cases there is little the GoG staff can do as it is typically bugs within the game executable itself, or the game depending on some ancient subdriver that cannot be emulated properly. I've never had a game have pure issues with compatibility though, as in situations where the game will just not run.
Examples of still-buggy games are particularly Duke Nukem: Manhattan Project (helicopter crash bug seems impossible to avoid), Postal 2, Toca Race Driver 3. These are the ones I've got that I cannot play properly right now. In Postal 2's case, I cannot play the game at all. But I haven't spent hours and hours trying to figure it out either.
There are naturally also "local" problems based on you particular hardware configuration.
Generally the GoG staff and the users in this community are knowledgeable and helpful, and many a problem has been solved within the first few hours of making a forum post.
That being said, I bought a (supposedly good) new game the other day; Fallout 3. It is completely unplayable as it crashes to desktop every 5 minutes, and also screws up the display so bad in the process that it necessitates a restart. So it's not just old games ...

Whereas that game is fine for me :O.
It kind of shows you what kind of configurations and set ups that need to be tested PC wise. It's kind of incredible, crazy and undoable all at the same time.
So that kinda proves my point, and you said it a lot better than I did :)
+1.

What issues are you having with TOCA 3? I'm having one, myself..

I've heard about that one, as CTDs are common with Fallout 3. Last time I checked, after fully updating the game, its apparently some conflict with FDDshow drivers or something. Also the music will be choppy too.
ON topic: I don't think refunds make much sense on a digital distribution website :S I guess I never even thought that consumer laws and statutory rights might come into it.

ffdshow -- I've heard of them causing problems with other games as well, so I keep 'em off. KMPlayer has everything I need video format wise, so I'm good.