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I was wondering if gog.com offers exchanges or refunds for games that aren't fully compatible meaning working (not based on your hardware)? I realize they claim every game on the site is compatible to 'run' on windows XP or Vista, but noticed some aren't fully playable. I'm not talking about resolution./graphics, controls, or other things that varies by user to user, but issues where it crashes, certain items/scense in game do not load up, and/or the .exe fails to launch.
I've read through the forums a bit and so far gog's support staff does try to stay on top of things. Unfortunately, there are a few problems where the typical answer is "I'm not having that problem on my pc, are you for sure it is not on your end?" type of response. And please no flamming, just asking a simple question that is not all that cleared withint the user/company policy.
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Romulus: I've heard about that one, as CTDs are common with Fallout 3. Last time I checked, after fully updating the game, its apparently some conflict with FDDshow drivers or something. Also the music will be choppy too.

Heh, I was a regular at the Bethesda forums when Fallout 3 was released... clusterfuck doesn't even begin to describe the problems (and handling of the problems) with that game. Needless to say, I still haven't picked up a copy of that game (and am not particularly like to).
But on topic, the only game from GOG I had any kind of serious problem with was Septerra Core, which would crash whenever I tried to start it up. Fortunately GOG tech support was very helpful in helping me find a workaround to the problem, so I was able to play the game just fine. Still, "caveat emptor" should be the mantra of anyone who purchases any kind of software, and GOG, even as good as they are, are not an exception to this rule.
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DarrkPhoenix: I still haven't picked up a copy of that game (and am not particularly like to).

I plan on waiting until a year or two has passed and the community has a chance to fix the real issues, much like what was done with Oblivion. Sad really. :|
Of all the games I've purchased here, none has presented me more than a minor issue. Either that was present in the game originally, or that was easily fixed.
Problems always turn up with games, old and new, but sadly it has become apparent to wait for a bit (a day, a week) to see what issues there are.
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Romulus: ON topic: I don't think refunds make much sense on a digital distribution website :S I guess I never even thought that consumer laws and statutory rights might come into it.

Oh I think they do make sense, especially since I had a recent expense pop up and my very expensive photoshop license had to be returned. Thankfully they do returns on digital purchases, although I admit that's the first I've ever seen of it. This is something I think digital retailers are going to have to grapple with sooner than later as people do more and more software shopping via digital distribution.
But whatever, I've been lucky with GOG, everything I've gotten from them works fine (even Beyond Good and Evil after a fashion).
has the question not been answered?
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captfitz: has the question not been answered?

The OP has likely forgotten to mark it solved.
Sorry, no refunds on digital downloads. (In GOG or anywhere else)
Its a shame... i want to pick up Beyond Good & Evil... but after reading the forums it does seem to be a total gamble as to whether i'll get a playable game, or a big headache that can't even be used as a coaster....
It's a shame there isn't a way to offer GOGified demos.. cos that'd sell me on the game (pr not). Trying the standard demo is a waste of time as it doesn't tell me about any fixes GOG might have made... sigh.
I'm highly considering the painkiller offer... but even that forum has a few of the (almost ubiquitous) "game runs too fast" posts... so who knows.
Post edited June 21, 2009 by soulgrindr
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chautemoc: Whats the problem with TOCA 3? It's one of my most satisfying purchases ever.

The load/save function hangs the game, the game's hanged on me while exiting several times, I'm very annoyed with the Qualifying rounds (more of my personal opinion)
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soulgrindr: I'm highly considering the painkiller offer... but even that forum has a few of the (almost ubiquitous) "game runs too fast" posts... so who knows.

It's too late to take advantage of the promo, but most of those who have trouble with the game running too fast have AMD systems and their multi-core optimization drivers are out of date or non-existent on their systems.
Once they upgrade they're fine.
I'm running Intel systems and have tried it on P4 and Core 2 systems without any problems (both ATI and nVidia cards).
to add my two cents to this thread most of the titles sold here are deprecated as far as the publisher is concerned. the publisher and the company who made the game are either gone or no longer have the source code to fix bugs in the titles the gog staff can get win "nt" 32 native programs for some of the games but the win 9x\me and 3.1 titles are much harder to fix. they can kind of run in win nt but may relay on vxd or other older windows api calls or use some long fixed bug in the api. gog could get them to run on most systems you just have to wait and see if a fix is found.
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soulgrindr: I'm highly considering the painkiller offer... but even that forum has a few of the (almost ubiquitous) "game runs too fast" posts... so who knows.
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deoren: It's too late to take advantage of the promo,...
I'm running Intel systems and have tried it on P4 and Core 2 systems without any problems (both ATI and nVidia cards).

Heh. I bought it in the last 3 minutes of the promo ;-)
Haven't tried it yet, but i have an intel dual core with an ati card, so fingers crossed.