Personally I'm glad the Japanese companies listen more to their own market than ours.
EDIT: Lol. Just realised you're in Japan, which gives a different context to your "customers here" comment. Apparently game companies everywhere ignore their fans equally. ^_^
Yep. Japanese publishers do not want to hear from their customers in Japan. While Sega, Nintendo, etc., all provide avenues for customers the world over to interact with their customers, they don't in Japan. Sony, very reluctantly, provided limited social interaction following that whole PSN hacking fiasco - and only did so as the government demanded it as a requirement of them being able to resume the PSN service.
Square have consistently ignored requests for them to release certain games here and now that Wada has left (he's the only reason we get some of the games on Steam here) that isn't likely to ever improve.
And well, need I even mention Capcom? There's a reason they only have ONE game on GOG. Capcom Japan refuse sell games on the PC - they hold the rights to several PC titles seemingly specifically so they don't get sold -- it doesn't matter how many customers ask for them, or even if the developers, etc., want them sold - Capcom don't care.
So yes. I want the market here to crash. And to crash hard. Of course for that to happen now, there needs to be another government intervention in the social trading card game (gambling*) market.
* FYI, gambling is illegal here.