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Now like him or hate him, this was a actual interesting video where he addresses the two big complaints on the system from the two Devs who started the whole debate, the figures they presented and then goes on and gives responses from other devs including the guys behind Sunless Sea and Deadsville 3 as well as Jeff Vogal .

https://www.youtube.com/watch?v=cPUToCNq-iA
Post edited June 09, 2015 by DCT
Thank you for this. Interesting video.
A very informative video that debunks Qwiboo's claims and statistics that are trying to incite panic regarding the refund policy. The varying opinions of various developers is quite illuminating and the consensus overall is that its a much needed positive change where sale statistics are not enough to assess any negative impact so far.

Here are some more developer responses compiled on the following link.

http://devsonsteamrefunds.tumblr.com/
Post edited June 09, 2015 by stg83
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Getcomposted: Thank you for this. Interesting video.
No problem. I was originally just going to pop it in jefequeso's Steam now offers refunds and I am going to be out of a job thread, but after searching three or so pages I gave up and just started a new thread. Just as well hopefully it will get a few more eyeballs on it since I think it's a interesting look at the subject that offers not just TB's personal veiws but also views and the current experiences of quite a few devs from the very small and new to more stablished guys like Running with Scissors(Postal and Postal 2) and the always vocal and opinionated Jeff Vogal which seeing him giving his thoughts was nice to see since he has been at this since 1994 so he has a more experienced view point.
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stg83: A very informative video that debunks Qwiboo's claims and statistics that are trying to incite panic regarding the refund policy. The varying opinions of various developers is quite illuminating and the consensus overall is that its a much needed positive change where sale statistics are not enough to assess any negative impact so far.

Here are some more developer responses compiled on the following link.

http://devsonsteamrefunds.tumblr.com/
nice thanks for the link, defiantly going to give it a read later.
Post edited June 09, 2015 by DCT
There will be people who will abuse the refund thing but what steam should do is a limit of like 5 games but those games that are over a certain amount maybe? I feel for the indie devs a lot for this but at the same time this will maybe smack some sense into the game devs who bring out broken shit on day one and don't deserve the money for some of the shit that is released.

But again This can go both ways. :/
To be honest, I am not worried about indie devs losing money. Refunds are essential to protect the consumer and are quite needed and it is about time they are introduced. If a dev wants a game not to be refunded, make a longer better game that people will not want get refunded. Everyone wins.

I totally agree with boogie here https://www.youtube.com/watch?v=zC_nyM3f_gQ
And Chris Simpson from Project Zomboid blog post on Gamasutra:
http://gamasutra.com/blogs/ChrisSimpson/20150608/245385/Steam_Refunds_The_Advantages_to_Developers.php
Excellent video that did far more legwork/handwork than the gaming press on this matter. Some sites have really overstepped themselves, outright claiming the refund policy has been abused and holding up Qwiboo’s graph as the evidence. I get the impression most Indi developers respect the customer's rights afforded to them by law, but there are a few who seem to have a really negative image of gamers in general.
Refund policy is the best thing happened to Steam!

I just don't get what whining indie devs want really. Imagine you go to store / market and buy a sausage / tomato (vegan version). Find later that it stinks, went back to shop owner for to make a return and hear that "Sorry, no refunds!".

I strongly against pieces of sh!t which some developers have the audacity to call *games*, early access games full of bugs with no guarantee of completion.

No more WarZ ;)
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Cadaver747: Refund policy is the best thing happened to Steam!

I just don't get what whining indie devs want really. Imagine you go to store / market and buy a sausage / tomato (vegan version). Find later that it stinks, went back to shop owner for to make a return and hear that "Sorry, no refunds!".

I strongly against pieces of sh!t which some developers have the audacity to call *games*, early access games full of bugs with no guarantee of completion.

No more WarZ ;)
I don't get it either. Maybe it's a insecurity thing, who knows?

I agree though it's a good thing since as you pointed out it will hopefully cut down on devs releasing broking crap that they never intend to complete under the banner of early access and reduce the amount of cheap cash grabs from companies like Digital Homicide who just buy unity store assets, cobble them together into what barely resembles a game with very little coding done on their part so it barely functions and sell it to poor saps to make a quick buck.
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Cadaver747: Refund policy is the best thing happened to Steam!

I just don't get what whining indie devs want really. Imagine you go to store / market and buy a sausage / tomato (vegan version). Find later that it stinks, went back to shop owner for to make a return and hear that "Sorry, no refunds!".
This hurts people who make crappy mobile ports and indies who don't want to create more than 2 hours of content. Because it costs about what you pay for a hamburger and that only takes you 5 minutes to eat. /logic

One thing they don't consider is that people refund it because there was no value to them for their money's worth. It must be that everyone's a creep who just wants to speedrun for free games since that makes more sense than "people don't like my game?!" :P
+1 for the link :)

Maybe it will cause more quality control in errant devs, if they know that the customer now actually has some recourse for their shoddy products.
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stg83: A very informative video that debunks Qwiboo's claims
Apparently those devs are blocking people on Twitter for pointing out how they are misrepresenting their sales figures ¬_¬
The reactions are indeed very informative. The main criticism I take from it is that short games may be threatened. It would be better if the devs could decide for themselves whether they want it and how long they want it. For short games it should definitely be shorter. If done like this it would be a really good addition to Steam.
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Riotact: +1 for the link :)

Maybe it will cause more quality control in errant devs, if they know that the customer now actually has some recourse for their shoddy products.
In principle you always had a recourse. Just read reviews or watch playing-videos and you know quite well if a game is good or bad. For a 5 star rating for example everything below 4 stars is really bad. Of course it's even better to try yourself but for small games two hours can be quite much of the game actually. It should be adaptable by the devs and for small games maybe 30 minutes would be totally enough.
Post edited June 10, 2015 by Trilarion
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bansama: Apparently those devs are blocking people on Twitter for pointing out how they are misrepresenting their sales figures ¬_¬
Well thats stupid and isn't going to win them any more customers with their attitude. Not to mention all the so called gaming websites that ran with this non-story as fact using Qwiboo's false representation of the statistics, showing once again that none of them are looking out for the best interest of their primary reader base.