mchack: Just a heads up. Refund was processed immediatly, just got asked if I want store credit or a real refund. Chose store credit obviously (I do love gog ;) - just trying to send a message to the developer, hope he recieves it.
Also I will repurchase the game eventually if and when the drm is completely removed.
Looks like mine was also acted upon quickly. However, with caveats..
Here's the message I received (and haven't yet replied to):
Hello
Of course requested refund in this situation is accepted. However unfortunately there are some problems with it. Because your order was made 2 years ago we cannot process refund as a standard procedure since our system allows it only for the orders not older then a year. In this situation I can propose you one of the following options:
- We will refund your payment with a store credit you could use to purchase games in our store (amount 1.99 USD)
- I will exchange your game for a different title available in our store at the initial price of your game (9.99 USD)
- And of course we can return your payment as a standard money transfer to your bank account, however it might took up to 2 weeks.
Please let me know which of the proposals you'd prefer most.
I tend to be extremely careful with bank info - and this isn't (to me) a cause worthy of disclosing bank details for a wire transfer - so that's out.
Trading the game a, basically, full retail, is a good offer. But then I have to choose soon which specific game.
Store credit allows me to 'bank' the refund and then later when I naturally buy something anyways I can use it then.
Will have to think on it over the July 4 holiday (here in the US)..
But it's a bummer that their 'system' has the 'one year for refunds' limit, because I mostly just wanted a credit back to my credit card.